Avoid this company at all costs! Their website is rigged so you mistakingly sign up for two subscriptions and cannot prevent it. After emailing 6 times to two different email addresses and calling their fake phone number 8 times to no avail, I wrote on their FB message thread that if I don’t get any response I would take legal action. This is after I messaged them about 5 times asking for help with my order. Also, they sure do promise way too much in the name of altruism if you subscribe to their bundle program: saving elephants, planting trees, etc. If so, where’s the evidence and where is the media attention? There is none. Here is what I sent to the Better Business Bureau:
This company is unbelievably difficult to contact via phone and email. I finally had to submit a message to their Facebook page and it was still unsuccessful in terms of my complaint. First of all, the website’s ordering process is misleading and very difficult to navigate, thus resulting in double subscription orders, no free shipping –even after it clearly states orders will be free after an order of $50, which I placed–and incorrect contact information. After unknowingly signing up and paying for (without confirmation page before placing order) two –I only signed up for one– subscription orders, my credit card was charged $164 and change. Within 2-3 minutes of receiving my email confirmation and looking at my credit card charge, I called the customer service number listed in the “I Need Help” section of the website. It also lists the same exact number if you want to cancel or make changes to your subscription. I even filled out an email section, which I assumed went to the the same email address as the “I Need Help” section. Still, nothing. I called the phone number listed but an automated voice explained that a voicemail account had not been set up. Nothing. I called two more times that day and the same response. I emailed the company (per the address listed in the “I Need Help” section) 4 times, but still nothing. I Facebook messaged the company and explained the situation and even sent photos of their email address listed. A rep named Chloe responded saying that she had not received any of my emails sent to her address at : [email protected]. Excuse me, but the website clearly lists [email protected] as their contact info. and not the [email protected]. I went on Facebook and messaged this clarification. Still no response. Apparently, someone tried to contact me via phone, but when I tried to call back, there was a robocall sound. Nobody responded. No human voice whatsoever which makes me think that this company is a scam. So, I am out $164 for items that I did not intend to order and nobody has bothered to take care of it. Interesting to think how quickly this company processes your order via credit card and does not even take the time to help you with an order that you did not place. Oh, and one of the reps–via Facebook–said that since I called at 9:00 am my time and it was 11:00 in Miami then there was an issue with jet lag. That explanation is absurd. Someone needs help with what jet lag really is. Needless to say, be VERY wary of this company!!! I am beginning to question whether or not this company is even legitimate in terms of it being 100% organic.
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