Avenue A by Adidas Subscription Box Review – Winter 2016

Wanting to sell my tights and hoodie (size Medium) and both pairs of shoes (Size 9). Looking to recoup my loss. Email me at kcpopo140 at yahoo

I am super stoked for this and just subscribed to my first box! I LOVE Pure Boost — I have two pairs already, but I am hooked. I am on the fence about the bag though…

FYI: I did an exchange, got shoes that fit me better, and they told me to keep the ones that don’t fit.

Well this weekend, I thought I’d just try to see if the adidas outlet would take the 2 pairs that don’t fit me and give me store credit. I got $180 back that could be used at the outlet or online. I just told them they didn’t fit and I threw the receipt away.

So if you live near an outlet, try that if you can’t sell them!

This has been the worst experience ever. Not only did Avenue A take the funds from my account at the beginning of December, but they never sent the box I ordered (by the way this was my first Avenue A box ever), did not respond to any of my 5 separate emails for 2 weeks, and then when I finally was able to get in touch with their customer service, all they did was say that due to a technical error, my order was never sent to their system (although they sure did have my order in their system to deduct the funds from my account), and then offered to send the box a month late or give me a refund. When I told them I wanted a refund and would appreciate some sort of effort to make this right by sending me part or all of the original box I ordered, they responded (4 days later) by saying they could not do that, and canceled my subscription. WITHOUT MY PERMISSION.

I will most definitely not be ordering anything from Avenue A again.

The worst part is, I have no one I can speak to about this since the only way to get in touch with them is through email. This was my first time ordering from Avenue A, AND my first time ordering any sort of subscription box. Never again.

I just received the replacements for both shoes and now they both fit! Super happy about this experience, I feel that Adidas delivered for me. I hope those that are encountering issues will find an acceptable resolution soon.

I’m selling mine if anyone is interested. Medium clothes and size 9 shoes. Have original box and tags are still attached. Any piece or all together.

I also have had no response from their customer service. The exchange form on their website won’t take my order number it says it’s invalid and that is a required field to place the request. I need to exchange the alpha shoes for a lower size. They aren’t answering my emails to customer service and they have no number listed to call. It’s a shame this subscription was a gift to my daughter but if they don’t respond I will be cancelling.

I received my box out of the blue on the 19th and beginning on the 26th have attempted to contact that company through their email address to exchange the shoes to a size smaller, even though I ordered in my daughter’s size. The exchange sight refused to take my order number and no one will contact me to discuss the matter. Had anyone one else had this experience, and what did you do?!!

Liz – do you have any number or better email address for avenue a Adidas – can’t get them to return my emails about returning the shoes for smaller sizes, and their exchange site won’t accept my order number.

Is anyone else still waiting on this box? I was supposed to get it almost two weeks ago but never got a shipping confirmation. No one is responding to my emails either.

Would anyone be interested in my size small Banned from Normal clothes?

Does anyone know of a place to trade Avenue A items besides MSA? I’m waitlisted for MSA swaps and have the Banned From Normal pieces in XS to sell/swap. TIA 🙂

I want to exchange both of the shoes because they are weirdly huge and the website says exchanges are closed?! I received this only 6 days ago and it says you can exchange after 10 days. Has anyone tried to exchange lately?

While I really liked the last Avenue A box, this one is a bit too “urban” for me. I am a runner and these clothes are not runner friendly. If anyone would like to buy the entire box, please let me know. Everything is a Medium and both shoes are a Size 9. Would also sell pieces individually.

I received my replacement Alphabounce today! No sign of the superstars so I emailed to see if they are coming also.
Hopefully everyone else gets their exchanges quickly also!

Had to email adidas for exchange tracking number . Received the tracking info for the alpha bounce and hoodie . Separate tracking numbers for each item. Still waiting for the superstars exchange . Hopefully everyone will get their items soon 🙂

Does anyone know how to do an exchange? The exchange form is asking for my 7 or 11 # order number but the order # on my email is like 15 characters long with dashes?

My shoes were too big and they are sending replacements. I went up a half size because the last pair were almost too small. It would be nice, since we usually know the shoes in advance, if they could tell us if that style runs true to size, big or small and we could adjust the sizing accordingly. Other than that, I have loved my first 2 boxes and the response from customer service – which unfortunately sounds hit or miss.

Is anyone else still waiting on a shipping confirmation? I was supposed to get delivery last week but I don’t even know if it has shipped. I’ve sent an email but no reply.

Has anyone had any luck getting a response from customer service? I’ve sent e-mails with absolutely no reply. I was very obviously sent the wrong sizes in my box. I ordered a S in clothing and a 7 in shoes and got a box with XL clothing items and size 9 shoes. I’m really disappointed – I actually love the shoes and was hoping to wear them on an upcoming trip. I can’t fathom another company having such awful customer service. There’s no phone number to call. I may end up having to dispute through Paypal and canceling my sub (which is a pity, I really liked my first two boxes).

To all those still waiting for an email about an exchange:
___________________________________________________________

Emily,

We are thrilled that you are an Avenue A subscriber. We have heard from so many female athletes just like you that they wanted a service like this to help simplify their lives and get a quarterly surprise of must-have items.

I sincerely hope you loved the items in the Avenue a box. While I understand that color and size can be an issue, we hope that at the very least you loved the content of the box. Please let me know what you thought of the box content, the box itself (packaging) and how we are doing on servicing your subscription. We want you to love each box you receive.

So you need to exchange some items, not a problem. I have placed an order for the new items (both pairs of shoes and sweatshirt) and I’ll get them out right away. No need to return the other pairs, please give them to a friend who may be able to use them.

Again, please let me know all about your Avenue a experience so far.

Regards,

Avenue a customer support

____________________

There’s still hope! you will probably get to keep the ones that don’t fit.

After seeing my friend receive her last box, I immediately signed up for the winter box. My credit card was charged in September, but I have not yet received my box. I tried contacting them twice regarding when I can expect to receive my box or tracking number, but I still have not received any replies from them. I’m so disappointed with the lack of customer service I’m receiving and this is my first subscription box that I ever signed up with. Is anyone else having issues with shipping??

I’ve been eyeing this box for a few months now and wanted it badly! But my only concern is the size, I’m only 5’1 and wear a women’s size 5 or 5.5 in women shoes, but when it comes to sneakers, I seem to fit in sizes 4, 4.5. I just purchased the shell top Adidas in size 4; I tried them on in a 4 1/2, and they were huge on me. When I went online to sign up for the box, the smallest size they have is a size five, so that sucks. I hope that Adidas will size down for the subscription box in the future, I know a size four seems tiny, but they have always been known to run a bit big.

FedEx just delivered my box. I never received a shipping notice. Avenue A never responded to my five emails. So to anyone still waiting, try to hang in there. The box will probably show up.

woo hoo! filled out an exchange form on 12/19 and then emailed them right after in regards to the same shoe exchange glitch thing and they had responded back today (12/21) that they are going to send out new pairs of the shoes and made sure to write BOTH alphabounce and superstars will be sent. 🙂 have no fear ladies! I think since its the holidays, they are being bombarded and I think they are trying their best to get through the emails. I hope you all hear from them soon!!