FYI – Box Of Style Winter 2017 Shipping Delay

They still have not shipped my Winter Box. I am an annual subscriber, and the Winter Box was the last one of my subscription. I have been emailing them since December 10th about this, and they just keep saying it will “ship soon”. It’s completely ridiculous.

I am really grossed out by this box. Mine came in completely tattered condition, it looks second hand. Which Im thinking it is because THERE WAS NO PROTECTIVE SANITARY SEAL ON THE EYE LINERR OR THE OIL!!! Just completely unwrapped, could have been used by anyone. Unusable, disgusting. Unsubscribing.

I emailed to cancel 2 subs I have with box of style, got the standard we received your request and will get back with you, never heard anything yet confirming my cancellation, I’m so done.

I paid for my box in November, got a shipping notice and that is that. The package never made it to UPS. I have contacted BOS multiple times now.

Between this and the Happy Rebel Mystery fiasco, I’m done.

I will never ever buy from Rachel Zoe or Happy Rebel. Ever.

Well it’s not Dec 28th and I have to yet to get a tracking number let alone a created label. I sent them an email and of course no response so I just sent a second not so friendly email. This is so ridiculous to me. Don’t advertise a box for the holidays if we are getting it in the new year. Don’t push a box out all over TV and other websites if you don’t have the product to send it out. As for reading about how the earrings were packaged, I can not believe they didn’t come in a box!! How Tacky! House of Harlow you also discredited yourself. Ugh…. so angry! Best of luck to you ladies who are in the same boat as me. I really hope RZ realizes how many customers she is losing after this and do some MAJOR damage control to try and keep us.

Does anyone have an update on this? Its Dec 28th and I still have no shipping notice!

I received TWO. I only have one account…at least I thought I did. Turns out when I added items to my box, it generated a second yearly. Which is lovely since I had to email them about two sets of broken earrings anyway, so I just got to add a note about cancelling the second account. Of course, now I get to pay for the extra box!!!!
Also, according to these comments, I better check the purses to see if they are broken/scratched due to earring posts…ugh.
Between Popsugar (monthly and Neiman…another damaged item to go with super late shipping), Luxor and BOS…this has been the worst sub box Holiday season ever.

I didn’t get my Winter box. It shows I am lucky enough to have a label created.. that’s all.

Rachel Zoe needs to learn a few things about CS with her ” growing” company. I have a feeling her BOS subscriptions may be ” shrinking”.

Welp, my box has a shipping label created, and that’s it.
Strike 2 for my Holiday Boxes. ( Popsugar is also MIA).

This has to be the low point in my entire years of subscription box history. I wish I had my money back.

I’m in Virginia Beach VA and my box just arrived. Nothing was missing in the box however I don’t ever recall getting a shipping tracking number but thats null now since I have it. The earrings punctured through the bubble wrap they were in and penetrated the clutch box and yep you guessed it the clutch has scratches on it and one post on the earrings has seperated from the actual earrring. Seems like this quarter there was less tissue paper. I’m used to having globs of strategically rolled up who are placed pieces of black tissue paper to keep items in place that was not present this box and I can only assume this is why the clutch was scratched and the one earring is broken. This will also be the first box that holds all the items I won’t be able to reuse, it can’t hold its form : ( I will be emailing them but I felt I should tell you guys first what I received and will update you after I get a response from the email I will be sending.
Happy Holidays gals and guys!!
Ps if there is a way to attach pictures let me know I will share.

Ugh. I finally got my box as a subscriber and the earrings are missing. They are the ONE thing I really wanted to wear for Christmas:(

Just submitted a cancellation request. This is getting pretty ridiculous now. I’ve emailed twice and just had the generic responses back. I pointed out in my cancellation request that they’ve clearly violated the terms of their own contract which states, “Thereafter, your credit card will be charged $99.99 up to three weeks in advance of the subsequent seasonal Box of Style shipment date.” for seasonal subscribers. And refusing to issue refunds? For shame, RZ!

Right, so it’s the 20th and I don’t have confirmation. I am not a huge complainer, but I feel like I was duped like this last year and even if a person says there is a delay and then says middle of the month for the delay — that doesn’t make the 20th of any calendar month.
I should have known better.

I was charged over a month ago. I emailed Box of style today, December 19th and got this email which does not give me any status. Meanwhile they continue to sell their boxes without fulfilling their obligations. And to add insult to injury signs off with XoXo. I seriously need to evaluate my choices because yesterday my horrible HR box of overpriced leftovers arrived for $50+ tax and now my much awaited box is nowhere in sight.

contacting The Zoe Report Box of Style! We absolutely hear you and are truly sorry for the inconvenience.

Your order is important to us and I can assure you that our team is doing everything in our power to have your box with you as soon as possible.

Please keep an eye out for your shipping confirmation that will have your tracking information as boxes are shipping every day!

We take member feedback seriously and I appreciate you sharing yours with us.
Please let me know if you have any questions.

xoxo,
Aliyah from Team Zoe

I emailed customer service on Friday, December 15, asking when my box would ship as the notice specifically said BY mid-December. I then laid out a lot of the issues seen throughout this comment section – why are one-off orders from new customers shipping before those of longtime subscribers, even though you specifically state boxes are shipped in order of longtime to new subscribers? Why do non-subscribers get deep discounts while subscribers get nothing? What’s our incentive to subscribe?

I got a shipping notice on Saturday. My box is scheduled to arrive December 23.

Today, I finally got a response from customer service…and it’s just the generic “Your box shipped on December 16 and now I’ll patronizingly explain how mail works. xoxo!” In no way addressing any of my other, more important questions. No acknowledgement whatsoever. Also, no acknowledgement that my box hadn’t shipped yet when I emailed them – instead, acting like I’m an idiot for asking because *clearly* my box had already shipped.

I’m incredibly disappointed in their customer service. I canceled almost all of my other boxes, but kept BOS as I love the curation and value. I still do, but the poor customer service is outweighing the love for me.

I cancelled my subscription and told them why. What they are doing seems to be ill- timed, greedy, and the pricing for the boxes is all over the place.
Why can’t they be professional, set one price and one ordering date limit and give the box some class?
When it’s on sale for $30 or so off before ANYONE has their box, full price or not, it seems there’s something not quite right going on with the inventory and the shipping.
Not that there’s any fraud, I do not think that. I do think they are extremely lacking in caring in their CS department in following up on the sales after taking our money.

I hope some people do get their boxes before NYE.
I have no hope of getting either this box or the LE Women’s PSMH, which only has a tracking number, but not any shipping updates.

These were the only two holiday boxes I truly wanted the most, and neither established company is doing much to fulfill orders.

I feel very sad about the delays.

Still no news from Box of Style and Christmas is a week from now. Parties are this week. It’s unfortunate because this is a beautifully curated box, perfect for the holiday parties. Maybe we’ll have it in time for NYE!

Well, I cancelled my annual subscription.

Very disappointed in BOS to create a box around Holiday Parties and I’m not able to use one item for the 2017 Holiday season.

As of today I still haven’t received shipping notification (I’m glad I changed my shipping address to my work) and I leave on December 22nd for a family holiday cruise (which these items would have been perfect). While several people who purchased this box on the Black Friday deal have gotten their box or shipping notification.

Sorry as much as BOS fits my lifestyle each quarter, I’m done. I’ll just buy when the boxes go on sale and avoid any winter box offered by BOS, lesson learned it doesn’t pay to be an annual subscriber.

I’ve been an annual subscriber for a couple of years. After last year’s box debacle (I got mine before Christmas, but after holiday parties), I thought they certainly would have learned a lesson about curating a party box and failing to deliver before the parties.

I guess if they won’t learn a lesson, I will have to.

I’m a quarterly member and I just got my shipping confirmation late last night…perhaps coincidentally, just a few hours after I submitted a cancellation request.

Do we have any idea when the boxes will be shipped. I’ve yet to receive any projected shipping date. I did receive the above shipping late notice, but nothing else. I am very disappointed. I can not express that enough.

Well, first off yearly subscribers and then quarterly renewal subscribers should absolutely get top priority. I order my box on Black Friday and yes was appreciative of the discount. However, I also ordered a second box to have for gifts. But my biggest problem, is that the box is total holiday season party/gathering. I want to rock that stole! That being said, I have always memorized their shipping schedule so being that my holiday parties are in full force right now I am extremely worried that rocking the stole might be limited to News Years and I wanted Christmas and other December festivities. I understand we can wear the earrings another time, but those purses and stole had a time stamp for me in mind.

Box of Style, please make sure yearly and regular quarterly subscribers get theirs asap. And please for us newbies that we get ours with time to spare before Christmas! I do a lot of planning to get the items I want so boxing the box which is a great box saved me shopping in so many areas. Now as each day passes by, we are one more day losing any discounts out there to get any items we may be needing.

I just know from others that when you get shipping notification you may be looking at least ten days before you are scheduled to receive it so we are running out of potential time. And I don’t mind paying for something in November and it shipping in December but it really should have already shipped by now.

Just checking to see if anyone got shipping notice yet. This is so frustrating. I really needed this box for all of December. It’s my 1st box too.

It’s now Dec 12th and still no shipping notice! I have been a customer with the BOS since the start and I have to say this is really making my blood boil!!! I have a cruise on the 22nd leaving from NYC and I was hoping to wear all the stuff but now it looks like I’ll have to go shopping!!! Not happy at all!

Not very Happy right now!! I paid for my Box when Liz posted the 1st Spoiler. I thought to we would all be getting the Box next week. I wanted the White Purse and Faux Fur and the earrings for my Corporate Christmas Party! Either way I still want it but I am disappointed that they are still accepting Orders without getting ours filled. With that said I think all of us should have expedited Shipping.