POPSUGAR Must Have Box October 2014 Review & Coupon

I absolutely LOVED this box! Super cute.

This is in regards to the BJB coupon. As an FYI, the $40 dollar voucher ends up being only a $20 dollar voucher, because they charge a ridiculous styling fee, which they won’t apply to your order if you keep anything (even though they do this for “normal” customers. Also, they sent me a stained shirt in my box/the curating isn’t very personal. I would hesitate signing up for this service, because the clothes aren’t special and the dishonest marketing.

I got my Popsugar box today. not happy.

I’m so frustrated. My very first Popsugar box arrived but not the way it should have. I found it hidden out by my barn and it had been opened and gone through. Come to find it out had been delivered to a house we haven’t lived in for over a year and opened by our old landlord. Not only did he hold on to it for 2 days and hope the box but he opened the contents inside!!! I emailed Popsugar last week to see if they would replace it but haven’t had any response yet. Any suggestions on the best way to get hold of them?

I was super disappointment in this box, it was my first time getting this box. I had seen your reviews in the past so I was super excited. I got my box (I had to pick it up at fed ex) literally at 7:00pm the night before halloween. I had read about them being late on the delivery but this was insane. I don’t get to enjoy my nail decals I have to wait till next year because I would like to enjoy them for at least a week. I am with you I would of liked to see a high valued item in the box. Not to impressed with my first box.

I just received my Oct box today w the necklace as well ( love it ). I thought for only paying $30 everything in the box was great. Even though there were no real high value items I always think of value as if the items are usable 🙂

I love your blog! I hate to be a “negative Nancy” but I wanted to share my recent experience with your readers regarding Popsugar and their customer service.

On October 6th I cancelled my subscription with POPSugar. October 17th I was billed for the subscription, and I promptly emailed customer support with confirmation of cancellation and requested a refund. October 23rd, I sent a follow up email regarding my request for a refund. October 23rd I received a notification that my box was being shipped, meanwhile nobody is responding to my requests for a refund! October 24th I finally received a response with only the shipping label to return the box I have since returned the box and have not received a refund. The customer service is terrible, and nobody will respond regarding refunding the $43.49 that was charged to my card. Im so disgusted with them!

I’m really disappointed. I haven’t gotten my box yet (I finally got a message via Facebook) but was told it would be expedited and arrive October 31. I looked on blogs at the whole last year of must have boxes and thought this would be a great subscription to treat myself to! Then I see the October items. Thud! I agree with the TJ Maxx comment! It looks like the random assortment of stuff I receive at Xmas from coworkers who are re-gifting. I paid for a 3 mo sub, so I hope November is an improvement, if they’re still in business.

So, I just checked the tracking information for my October box, and it was delivered today. To Miami. Problem is, I LIVE IN VIRGINIA. I had previously ordered a Baby Girl gift box for my friend in Miami (which took almost a month to get to her), and even though the shipping address for my monthly subscription is still listed as Virginia, they decided to send it to the shipping address for a completely different order. Obviously, I’ve written to customer service, but I clearly won’t be getting my box any time soon. And I’m really not interested in making my friend jump thru hoops to send it to me. LAME. Subscription. Is. Canceled. Looking forward to my Quarterly My Subscription Addiction box instead.

This box was better than I thought it would be from the previews. At first, I didn’t care for most of the items, however I did come to like all of the items as I used them. The nail art was nicer than I expected (I like the temporary tattoo idea) and they came out nicely. The candle smells great and is strong, which I think can be hard to find. I haven’t used the soap yet but it seems nice. The malt balls were good. The socks are good quality and are higher, which is good for wearing boots for the fall. I would have rather tried Butter London nail polish then their eyeliner, but at least I don’t have this color. The frame you can’t go wrong with. All in all I was surprisingly pleased with my first Popsugar box, however I did have to cancel my subscription because it just didn’t seem worth $40.

I am beyond upset. I canceled this sub on the 18th (I have the confirmation email to prove it) which was before they even attempted to process payment. I was charged on the 26th for the box and got the email to say saying it’s on its way and will be here at 5PM the NIGHT before Halloween. Literally the day before the end of October. This is absurd. Anyone have ideas on what I can do? The lack of communication and customer service is killing me. I already emailed but the last time I emailed they took a week to respond. (early in the month)

I finally got my box today (on the 29th)! PSMH actually responded to my email about shipping promptly and politely. I, too, am annoyed that it showed up too late to use the nail decals (which I totally LOVE!) but was mollified by their polite language in the emails. As for the box itself, it’s decent. Not my favorite, but I love the socks, eyeliner, and soap! The candle will be a cute Christmas gift and my mom loves pumpkin spice so I know she’ll be crazy about the malt balls. The frame is a big meh; I don’t like chevron and think it’s kinda cheap, so I’ll probably give it as a hostess gift. So even though I’ll only keep the low-cost items in the box, it wasn’t a total wash. And I’ll definitely use the coupon for Deal & Deluca. I splurge a lot there, especially for specialty foods around the holiday season, so can’t complain about that.

Liz, I am curious whether you are going to use the 40$ coupon at the Blue Jeans Bar. I checked out the site, and it seems a little spendy to me. I definitely prefer to try jeans on, and the 40$ won’t amount to much when you factor in the styling fee and what seems to be the higher cost of their stuff. How do you feel about it? Definitely not a coupon that I saw as added value to this box, but maybe some feel differently?

Awesome review as always! I will be posting mine on Saturday. I was also bummed there was no bigger value item, and I got my box late last week – so pretty late too.

I emailed them about my second sub with the GWP10 code. I got a response back within hours. I was shocked. I was told that the box will be sent expedited and I will receive it before Thursday. The code does not work anymore. Even I uncheck the waitlist box, the email told me that I will be getting the Oct box.

Sigh. Finally got my box. It is fine. Nothing thrilling, but nothing outrageously bad either. Eyeliner? (even grey and from a higher end brand? BORING). Candle that I can write random stuff on?– Really only a genius idea if you had at least 8-10 and could use in lieu of place cards at thanksgiving or a dinner party. Socks-fine, but Yawn. Agree with others that nail art is for teenagers.
I cancelled due to the website messiness and lateness of shipping, but was drawn like a moth to a flame by the discount and that GWP necklace (which I’m trying to trade for–didn’t get that box), and yet the site WILL NOT let me process my credit card. Says “internal error”. Just out of curiosity (and flirting with $ disaster), I tried the NM Box–same thing. Do they really not want my money?? Has anyone else gotten that “internal error” message???

Well, I still haven’t received my October PSMH – looks like it’s taking 10 DAYS to come to Illinois from New York. Charged my credit card on October 17, sent on Oct 22 and the supposed delivery date will be Oct 30th. Why didn’t Ms. Sugar send out the remaining boxes in a more efficient way? At least satisfy those of us still waiting, waiting, waiting for what seems like a pretty pathetic box and let us at least use the stickers for Halloween 2014. I tried to keep my eyes off the spoilers but figured what the h*ll and took a look. Def not worth the wait…. (and I didn’t get the apology email so what was that all about?) But call me a sucka ’cause I’ll probably give PSMH one more month (and that’s all) to step up to a higher standard. Let’s see what happens.

Comment

I still haven’t received my box. I finally received a response from CS yesterday saying my box would ship early this week and be expedited so I would receive it on Thursday. I’ve loved PSMH since I subscribed over a year ago. Every box has been a hit with me and although I can forgive them for a major shipping delay and all of the billing issues and the lack of a reasonable response time to CS questions, I feel their actions (other than expediting shipping) have been awful. Other than extending the redemption date for a coupon there has been no gesture of apology other than “meh, we’re late, we blame software, sorry”.

I’m also irrationally upset about the nail decals. I ordinarily never wear decals but Halloween is the one time of the year I love to do things that are a little quirky, fun, and perhaps a little less professional. I was looking forward to wearing them in the week or so leading up to Halloween. But they come in on Thursday. I’m not painting my nails twice in one night so I can use the decals for two hours. (Decals would not work with my costume and I wouldn’t have time to repaint before going out Friday.) I know it’s silly of me but I was actually looking forward to them.

Anyway, I’m still sticking with PSMH but I feel this is a drag and it made me sad so I wanted to vent a little.

I emailed popsugar about returning the box and they are going to send me a label. My question to them though, do I have to incur the cost of shipping it back? Has anyone done that before? I bought mine with a rue la la coupon. Thanks!

Disappointed in this box and their customer service. After receiving no email update I emailed them and have yet to receive a reply. After seeing their Facebook post I left a comment saying I did not receive it not have a tracking number yet, she messaged me saying.

“But I also wanted to reach out to let you know that although at this time I do not have a status on your order, I wanted to let you know I have escalated your case with our customer support team. Please be assured that we are all-hands-on-deck working around the clock to resolve your issues. ”

Uhh thanks? I was charged on the 7th and they have no status on my order? 10% what a joke. At this rate forget the October box just send me November box maybe it will be less disappointing.

I LOVED this months box! I was pleasantly surprised to find that I love every item in the box; I even put a few to use almost immediately, including the candle, frame, and socks.

I really loved this months box. Yes, shipping was a nightmare, but I was pleasantly surprised when my box arrived Friday. Shipping notice said it would arrive on the 30th. I hope they work out the kinks so Nov. runs smooth. I would also like to see a little bonus to let us know they still care about their existing customers and they are sorry for the lack of communication this month.
I LOVE the candle.
The socks are a win in my book.
The frame was nice.
The soap is lovely.
The chocolates were probably my least favorite item.
I love nail the tattoos. I teach kindergarten though, so I am basically a six year old at heart. I know my students will love seeing them on my nails for Halloween.
The eyeliner is so great. It is a fun new color to try and I love the formula so I will most likely buy it in black with my 20% off at Ulta right now.

I’m so ready to get this box. I’m part of the 10% who hasn’t received it yet. I e-mailed them at 9:55 am yesterday morning and received a reply with a tracking number at 4:08 pm yesterday afternoon (My box is estimated to arrive 10/29, hopefully sooner). I was very thankful for the fast reply. The last time I had e-mailed about the box, it took them like 4 days to answer me with some b/s generic answer. I love this box so I won’t be canceling and I understand that sometimes things happen to cause delays. Did they handle this problem well? No; but I’m not going to hold one month of bad service against them. Now if this continues to be a problem then I will have to cancel.

I did not like mine. If anyone wants to trade me for the upcoming November box or buy mine, I am more than happy to oblige.

My box arrived yesterday. I tore into the malt balls my oldest daughter and I thought that they were yummy, tried out the socks last night (not my favorite in quality, the bottoms were frayed after a single night of wearing them around the house), wrote a sweet message on the candle and left it by my husband’s bathroom sink and put the frame on my desk. The eyeliner and soap went into my box of beauty products that are next in line, I used the nail decals (I described them to my husband as nail temporary tattoos because that’s what they basically are) last night and received compliments on them today. They are cute and festive – that’s coming from a successful and affluent mother of two – if you’re in finance and in front of clients then I can understand saying that you cannot/will not use them but then maybe try them out on your toes instead. Just because the nail decals are things that younger women would use doesn’t mean they aren’t age appropriate for older women as well.

This box wasn’t the worst but it was far from my favorite. Nothing really jumps out at me. This is a fine box but the handling of their customers brings the enjoyment down a few notches for me. The email that came from Lisa Sugar yesterday felt very condescending as well. I wish she would take a lesson or two from Nordstrom or Neiman Marcus in terms of customer service because its the area of their subscription business that is seriously lacking.