POPSUGAR October Box Shipping/Order Update

I’m starting to see the usefulness of a MSA phone app. It’s a little trying posting by phone.

I received my box earlier this week. Thursday I received a response to my email dated 10/15 offering to refund my box if shipped back unopen. Friday (yesterday) I received the tracking number.

I did open the box because the boys wanted to eat the pumpkin spice malt balls. I wouldn’t have if I had known they would have offer me a refund. I thought the socks were fine. They were black and grey with touches of pink

I finally got my box today. The curation seemed off. Nail Stickers, and Socks seemed to be more suited for a preteen to me. The rest of the stuff I was bla about, I’m thinking of canceling.

My box showed up today! As with many of you, I didn’t receive the delay email or an email with tracking information. Here’s to all of us receiving our box before the weekend! Fingers crossed!

I just received a rather lengthy email from Lisa Sugar apologising for all of the October Box problems. I don’t know how to share it here, but it might be on their FB page. My box came yesterday out of no where without any shipping/tracking info, and I never received the delay email.

i signed up for 3 months and paid for all 3 in sept. got sept loved sept. now nothing so far for oct. no email at all, no box, and nothing in fed ex account. i emailed 2 days ago asking where my box was. nothing back yet. last months box took like 7 days to ship so unless its already on its way i wont have this before halloween. such a shame.

So I cancelled via the website. Did not get a confirmation so preferring to be cautious I went to the site again. This time it said no account found. I assumed this meant it was cancelled. On Oct 15 I got a delayed shipping email. I assumed this was a mass email error but decided to go check it again. Still no account found. Decided to make sure their cluster of a system didn’t just change my password. Requested a new one. Said no account with this email. The same email they sent the delayed shipping to but whatever if my info is now gone they can’t charge me. Still being extra cautious I email and say hey it cancelled. I have no account according to your own system yet I get the delayed shipping email. Just making sure my account did cancel. Next day I get charged. I send more emails. No response. See email from popsugar think great they fixed it. Nope. They are trying to sell me a $250 box now. But I guess it could be worse because I received the box I never wanted yesterday. Just in time to not use the stickers or socks which appear to be suitable for a 15 yr old girl. Worst experience with sub boxes ever. And I get about 10 different ones.

I’m extremely upset seeing as I cancelled at the beginning of the month but was charged for this box 3 days ago ..it’s a waste of money because I have no interest in this box I could careless about the values I will use nNOTHING in this box…I’m beyond irritated

I’m extremely disappointed after I cancelled at the beginning of the month I was still charged for this box on the 20th wt

There’s hope guys! My box showed up today. I didn’t get a delayed email or a tracking code. I also was never able to see it with my fedex account OR my USPS account.

My box arrived today… I never received a shipping notice. Hopefully they can regroup after all of the troubles this month. I’m not ready to give up on them yet!

FedEx delivery manager showed no shipments for me as of yesterday morning but yesterday afternoon Popsugar sent me tracking for my box and it’ll be here tomorrow and was picked up by Fedex on Tuesday. I was one of the people who received the late shipping email too.

So relieved that I canceled this subscription. IMO this box has been going downhill ever since the unjustified price increase last year. Boxes are so inconsistent, and are often padded with cheap filler products. Customer service seems to have taken a turn for the worse. YEESH! Good luck to all those still waiting – what a drag 🙁

Once I saw the spoilers I checked and tried to cancel. Looked like it went through but I got charged anyway, and seeing all the CS problems I decided to just wait it out. I got a shipping notice. I’m supposed to have my box on 10/29. Talk about just under the wire. I am no currently inclined to rejoin unless the next set of spoilers is amazing…and frankly I can swap for most anything I want…

I just signed up for FedEx Delivery Manager. Thanks to those who mentioned it. (I use something similar for UPS; I had no idea FedEx had it, too.)

Anyway, my account shows nada. So, I guess I’m part of the 13% whose boxes will ship…sometime. Incidentally, I would have guessed that I should have been one of the people who should have gotten that delay email a week or two ago, but nope.

What is going on with PSMH? This floundering, combined with their bizarre evasiveness, makes me think it’s something much more serious than some vague “website issue.” Financial problems, perhaps?

Just got my October box yesterday (10/22) without receiving any shipping email beforehand. I messaged them a few days ago on Facebook messenger and they got back to me that same day, apologizing and saying it would arrive soon.

I am beyond upset. I got a September box as a gift loved it and signed up again on 9/30 for October, or so I thought. I was charged on 10/1 and on my account when I logged in it said for the October box. On around 10/13 PopSugar was at my door. YEAH! I opened it to see The September box??? I emailed them, no answer, emailed again, then saw all this was going on, so I posted on FB wall and they replied right away that they got my emails and would reply ASAP and not to keep emailing because it would start a new ticket? I checked out my bank account and they charged me again on 10/20? They finally got back to me and said they because I placed my order on 9/30 it was the September box even though the order went through on the 1st. I am beyond upset I now had to pay for a duplicate box and still have no October. I want one of the charges refunded but I guess its my fault because I didn’t realize they still sold September on the last day of the month. I figured for sure it would be October. 🙁 So now I have a full unopened duplicate September box….

I signed up for FedEx delivery manager as someone suggested and lo and behold I’ll receive my box ON Halloween. Second month in a row I’ll be receiving something I can’t use! Last month it was the brownie that was expired. Popsugar’s Facebook person said to contact the email but never got a response. Really grumpy about the lack of communication and seeming lack of care for customers.

I asked the question about what will happen with November boxes… still haven’t heard back. I hope they will be more timely. I haven’t been too upset about not receiving my October box yet because it looks terrible. I don’t really want anything in it and those orange malt balls sound completely gross to me.

This billing/shipping issue is pretty frustrating. I actually don’t mind a late box but getting random emails about my bill not being paid (it was paid on 10/3) and having to respond is tedious. I’m also concerned about the seasonal items and items that may expire. I hope this is resolved soon.

I’m surprised that their customer service team is only 3 people. I thought PopSugar sent out a lot of boxes each month. Maybe they didn’t have much need for CS prior to this. I feel bad for everyone who has not received their box.
It’s unfortunate that they released the Neiman Marcus box during all of this. It could be that they had to honor the contract with Neiman Marcus which makes me wonder why they would risk a system upgrade during the same month of a Neiman Marcus collaboration box release. I don’t think it makes good business sense to annoy Neiman Marcus.

This is my first box and I think my last. So far it’s disappointing 🙁 Even the spoilers I’ve seen are disappointing (socks and nail stickers, really?).

I cancelled after the first spoilers, was charged on the 16th and emailed as soon as I got the charge text alert. Haven’t heard back.

I work in CS for a subscription and at the very least, if the wait time for a response is this extended, they should send out an email with corrected wait times! Super unhappy with Popsugar right now! Already had to deal with expired brownie from September’s box.

:/ Hoping I don’t end up with October’s box and MORE hassle. Definitely not worth the money for me.

On 10/9 I cancelled on the site, and then emailed to confirm. I did receive an email back in 3-4 days, confirming cancellation but saying that it was too late to cancel October boxes since they’d been charged and were shipped.

On 10/15 I still hadn’t been charged or received a box or shipping email, so I wrote again to say, well since I cancelled on 10/9 and you haven’t charged me yet or sent my box, then I cancelled in plenty of time. DON’T charge me or send a box. No response.

On 10/17 they charged me.

On 10/20 I wrote to complain that they charged me 8 days after I cancelled and please refund and don’t send a box. No response.

On 10/20 I also posted on their FB page and got a response that someone would email me soon. No emails.

On 10/22 I wrote again. No response.

Yeah I would never ever order anything from them again. What a horrible company. I signed up in sept b/c I liked the scarf, but now am sorry I ever got involved with them.

This whole thing has been such a clusterf**k. My girlfriend who lives in the same zip code got her box last week and I have nothing. They really should offer everyone a free month for this crap.

I guess my biggest issue is that I’m still confused as to what happened this month. It seemed to me that PopSugar was a much more well oiled machine than this. I was charged October 3rd and have not seen my box. I don’t personally have issues with something being a tad late, but this with a lack of transparency about what’s going on and a wait time of far over 7 days ( I sent an unrelated email last Monday) for customer service inquiries is a little absurd. Then to see the Neiman Marcus box go up yesterday honestly rubbed me the wrong way… you haven’t delivered on your monthly product, but want me to shell out $250 on another box? It has soured what was a pristine record.