Burke Decor Home Subscription Box Review – October 2015

My platter and 1 of the tumblers arrived shattered. After 10 days, I finally got a response from customer service. Platter is out of stock with no restock date available …so no good solution offered. So, to get a refund, I now have to take time out of my day to ship the box back to them. I already emailed them pictures of the broken items but they said “”oh but there were things that weren’t broken..right. ” Um…Yeah…a candle. So I’m inconvenienced for their poor pack job and get nothing out of it but the same money I put in. I’m tempted to just dispute it with my credit card. What terrible customer service!!! If this subscription service hadn’t already stopped…I would have cancelled!

My platter was in a gift-style box, styrofoam cutout on each end. The glasses were just set in the box in their box, but everything was so compactly packed I don’t think anything moved. I wonder if they ran out of boxed platters and that’s why some weren’t adequately packed- just planned for the boxed ones!

I am so sad to see this box go. Last month wasnt my favorite, but I can gift everything in it that I won’t use. Hope the new model works, and I’m happy for the discount!

Did anyone else’s post office withhold the package, claiming insufficient postage? I had to make a trip to the post office and pay an extra $3.86 in postage due. The clerk said, “They claim it’s 5 pounds but it’s actually 6 pounds”.

Also, my platter was shattered too.

It’s too bad this subscription box is ending, but all things considered, it is probably for the best. I wish them luck with their new model and hope it goes better than this did. They do have cool stuff!

I knew that there was damage the second I picked up the box. Both the platter and the glasses had been broken. I’ve never had an issue with Burke, so I know they’ll fix it, but I am so bummed that this is ending! Being surprised by them every month was such a joy for me and I loved everything in every box I got!

Hey guys make sure to examine your glasses carefully. I was going to swap mine to someone but realized at the last minute that one glass had gotten scratched during shipping because it slid around inside the packaging.

Target has the glasses for $38, use the code 15OFF to save 15% plus if you have a red card that’s another 5% off and free shipping. So they’re only $32 shipped, which is cheaper than buying them from Burke Decor. Wayfair also has the blue ones for $26.

I LOVED this sub the 2 months I got it (Turkish T box and gray throw box) so I’m sad to see it ending. But hopefully their new model will be something similar to Bespoke Post.
And I should have gotten this box – I love that platter and nest candles are always great and the cups look awesome too.

My platter arrived completely shattered as well. oddly the glass and candle were fine. whoever packed this is going to be getting hell with all the complaints and re-sends/refunds.

I am bummed as well. They did such a nice job, such amazing value. I’ve bought items from their website thanks to past reviews of this box.
However, as I was opening my large, heavy box, I was wondering how they could make a profit, these boxes aren’t cheap to ship, even with a volume discount. So I’m not totally surprised either.
I am looking forward to the new model and appreciate that they are giving current subscribers first crack at the boxes, and a $15 discount.
Burke Decor, we will always have the August box (and that amazing fleece throw!) Thank you!!!!

oh no! My platter was broken, too, and I adored the design (with kids 3&5 something to keep attention during nice meals). I also emailed and attached a picture. Hoping to hear back tomorrow. I would almost pay for a second set of the glasses to come with the replacement platter for a full dining set. Also sad to see this sub go. Maybe wise for the budget – I would have never parted with it.

Oh dear. I hate it when I have to call. I did attach a picture to the email, though.

I like this box. Darn. I hope the reviews keep coming for the new model. I think I am trying it out!

I’m no longer subscribed, but I would have enjoyed this box. I will check out their website to see the box offerings on November 15th. It’s probably best for them. I often wondered if the amount of time put into the subscription box model was worth it to them being that they were already an established store front.

I feel like every time I read a review for this box I regret not getting it. I look forward to the new model as long as the value is still there.

I was really pleased with this months box and am sorry that this was the last box. I do like shopping their website sales and have gotten some great Christmas presents.

My package hasn’t arrived yet, but I have to tell you that I am super disappointed they are changing models. This is my single favorite subscription box – the only one that excites me every single month and always hits a home run. I hope their new model will bring the same joy.

Well my platter came broken. The packaging was, how shall I put it . . . optimistic. One piece of bubble wrap around the platter thrown in the box. There is no way I am the only one with a broken platter.