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Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!
Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!
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I am a monthly subscriber for over a year and usually love the glossy box but I get way too much nail polish and lip gloss-two things I never ever use. I also ordered the eye on the prize box specifically because it came with the MTJ mascara and that is not the box I was sent. I did not read anywhere that substitutions would happen and therefore I am stuck with products I dont want.
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Gabrielle
Hey there Ginny,
Apologies for any confusion!
The eye on the prize boxes did not have the MTJ Cosmetics mascara, as that was in our December boxes.
The eye on the prize “Summer Nights” box contained:
-Eslor cream
-Emite makeup sponge
-Ardency inn eye powder
-Skin and co. Roma serum
-Bvlgari conditioner
The eye on the prize “Bright Beauty” box contained:
-Eslor cream
-Ardency inn eyeshadow
-C.Booth dry oil mist
-Skin and co. Roma serum
-Uberliss conditioner
Hope this clarifies!
Best,
Gabrielle from GLOSSYBOX
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Paige
I ordered one of these past boxes and one of my products arrived broken. Does anyone know if they will replace a broken item from a sale box?
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Gabrielle
Hello Paige.
Please write into our Customer Care team at [email protected], so they can further assist you.
Best,
Gabrielle from GLOSSYBOX
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Maribel:)
The nail polish I received was old and separated. I reached out to Glossy and they asked for me to send a picture so I sent one of my nails looking all jacked up. They sent me a list of items that they could replace it with 🙂 Thats great customer service to me!
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Kay
I received my orders earlier this week. I ordered “Maquiallge” version of Vive la France box and my Sabe Masson soft perfume was Parisian Rhapsody. The one pictured on their website was a different scent. I expected that because the scent was not mentioned on the product lists. So, if you ordered the French box, you might get a different scent from what’s pictured – just a heads up. It is a bit too powdery/sweet for me, but I actually like the scent a lot as soft perfume is not so strong in general. It comes in a nice packaging (in the box) so it is gift-able.
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Ashley
I received a different solid perfume as well… I read up on the one pictured that I thought I would be getting and I liked the description of the scent and thought I would like it.. I do not like the one I ended up getting. and I only ordered the one I did because further down in these comments Gabrielle from Glossybox said “exactly what is pictured will be in the box” so i’m disappointed for sure!
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Gia
Hey Ashley! I had a few mix-ups with glossybox before … but when I write in they will send an exact replacement of the item i requested ( if it is available). If they don’t have it, they always offer alternatives (which is a huge list of other items in their inventory). While I was disappointed, i like that they try and make it up by offering me something. Stuff happens, but I do think they try to help their subscribers as much as they can. If you haven’t already done so, I suggest emailing them.
Gabrielle
Hello Ashley,
My apologies for any confusion! If you refer to my comment on CMB’s post on January 28, you can see that I mention if the specific color/scent is not stated, it will vary. I can see how this could be confusing, as we do have some boxes that state a color/scent. However, due to multiple versions of our boxes, colors/scents may vary at times.
Best,
Gabrielle from GLOSSYBOX
Kay
Ashley, which box did you order and which scent did you receive? I read Gabrielle’s comment, but still doubted that we get the pictured scent, so I chose the box with other items that I will use. I ordered two France box, so wanted to avoid products overlap (besides the lipsticks and nail polishes…) I didn’t think I liked my scent, but after top and middles notes dried down, I thought it was wearable for me. Maybe worth the try or order another box since it is only $15 and take a chance.
Alison
I’m so annoyed that they changed the box descriptions after people had already purchased them. I want the box I ordered with the specific colors it said it came with. I wouldn’t have ordered it otherwise. It puts a bad taste in my mouth for the company as a whole in the future.
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Jean
I completely agree. Shady business practice. I feel like this was a complete bait and switch. I have no need to ever deal with glossybox again.
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Flubs
GB has very shady business practices. Aside from obtaining my new bank info without my consent, they tried to charge me even after I canceled with them. I also blocked them from my bank and my bank told me they tried using multiple names to get the charge to go through. VERY SHADY INDEED.
baggerdog
It says that the December box is included now and that’s a big one but next to the box it says become a subscriber. Gabrielle do you know if the December box the big one if you purchase that will that make you a subscriber? I know there are 3 other red boxes added and they are like regular boxes but this one has several products in it. I also wanted to say thank you to customer service they contacted me and are sending me some coffee and a blush because if my prior issue so thank you very much! It makes me want to possibly become a subscriber I just have to look at my other subscriptions and make some choices. I can’t have them all! 🙂
Karen
Reply
Gabrielle
Hi Karen,
Apologies for the confusion in the wording with the Order Button text displaying as “Become a Subscriber.” Rest assured, that the past box is a one-time charge of $15 and will not create a new plan.
Best,
Gabrielle from GLOSSYBOX
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Amy
I bought the wink box, and I received the incorrect box.
I am so unhappy with the box I received. I guess glossybox does not want subscribers.
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Gia
Hey Amy! The same thing happened to me with the wink box … I had a few hiccups with glossybox before, but they will always send me a replacement of the item i requested (if available). If they don’t have it, they can give you a list of alternative items/boxes, which honestly, has some good stuff on there lol. I know it is disappointing when companies make mistakes, but I like that they try and make it up to me by offering something. If you haven’t already done so, I suggest emailing or calling them.
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Kayla
The same thing happened to me! I emailed customer service because I was really looking forward to receiving the Wink version of the box and I got the Kiss version ughhh. I just subscribed and I think I’m cancelling my subscription after all these bad comments about their business practices.
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Alison
Me too! I ordered this one specifically for the black dahlia lip tar. Not only is the winx box now sold out, but they changed the description to “colors will vary.” I will never subscribe to Glossybox that’s for sure.
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Amy
I called them. They can not make it right, but you should at least try!
Maribel:)
They have new GlossyBoxes up for $15 🙂
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Maribel:)
I just received my “State of Mind” box which I absolutely love!!! Only kicking myself for not getting more boxes lol 😉
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Gabrielle
Hey there Maribel,
We here at the GLOSSYBOX office are thrilled to here you love your GLOSSYBOX!
Everyone needs a great hair mask and you can’t go wrong with Kocostar hair therapy! After shampooing, slightly towel dry your hair. Wear the hair cap and put all hair inside. Fasten the hair cap with the sticker and massage gently to absorb the mask into your hair. Leave on for 15 minutes and rinse the hair thoroughly.
I’m having trouble with CS I now seem to have a subscription according to them and they didn’t get t he clear email t hat I sent stating they sent me 2 of the same 15 boxes when I ordered 2 different ones. Gabrielle is there any way you can help?
Thanks,
Karen
Reply
Gabrielle
Hi Karen,
My apologies for the trouble. I have informed our Customer Care team about your concerns and they will be emailing you regarding this shortly.
I am so happy to finally be able to try Glossy Box and thankful that this offer was made available. I hope everything can get straightened out. Thank you for your assistance!
Karen
Sarah
I just got an email saying there was a glitch, and i am not going to receive the shades of autumn box. They offered me another box, but i do not think its as good. I could choose a refund, but i bought the box for someone as a gift, and i already told them about everything in the box. They also gave me extra glossydots for the inconvenience, which was nice, but it would have been really amazing if they had offered the gift with purchase, the sabe purfume as an extra for the inconvenience !
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Lily
This happened to me too! Except I bought it for myself and I was really looking forward to it. The box that they offered was very disappointing compared to the Shades of Autumn box.
I’m excited and concerned at the same time! I ordered 2 different ones and they’re almost here but it looks like they are sending me the same ones. I emailed CS right away but never got a response…. I hope my order is right. I really wanted to try each box.
Karen H
Reply
Gabrielle
Hey there Karen,
I see one of our Customer Care representatives is further assisting you with this concern.
Best,
Gabrielle from GLOSSYBOX
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Keebler
Wow, I received two of the boxes today and they are super nice!!! I received the Sunny State of Mind and Shades of Autumn. This was my first ever Glossybox purchase and the packaging was fantastic! Thanks for posting this….I wish I had ordered more of both before they sold out.
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BonBon
Wow, you got your boxes already??…mine is still in the “pack” status. Maybe I need to contact cs.
Anyone else get theirs already?
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Gabrielle
Hey BonBon,
We are shipping out the boxes as fast as we can! Once your box has shipped, you will receive an e-mail confirmation with tracking information so you can track your boxes arrival.
Best,
Gabrielle from GLOSSYBOX
KC
I am relatively new to sub boxes and never tried Glossybox, so I snagged up four. These are great deals and I can’t wait to get them.
Thanks Glossybox and MSA!
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Tat
I should mention their superb-really-customer service. For what ever reason, their web site wouldn’t take my credit card info. So. I called them. Spoke to a delightful human named Cristianne. With wit and aplomb, she righted my situation. I recently desubbed Beautyfix because out of date product issues-many of you noted that the primer was ranced, but did you note that the hand mask was also out of date? I will subscribe to GB on the basis of customer service alone.
Reply
Gabrielle
Hey there Tat,
I want to wholeheartedly thank you for your blog post. We here at GLOSSYBOX are so pleased that you took the time to review our service.
Best,
Gabrielle from GLOSSYBOX
Liz Cadman
Woo hoo! This should be a great way to start with subscription boxes 🙂
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Maribel:)
My box just shipped! I thought I was done for the month, was just congratulating myself for NOT buying anymore until Glossy Box came out with these great boxes!!!
Well done, Glossy Box, well done.
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Keebler
Oh my, I hope they sell out quickly…. I’ve already ordered 5 and am having a mental battle not to order 3 more!! Now to clean out a closet or “hiding spot”!!! Lol On the bright side, at least I’ll have lots of cute boxes to pack my belongings in…
Ugh! I’m happy I got “State of Mind” and “Maquillage” before they sold out but…I also wanted “Long Lashes” and now it is gone. I’m officially addicted to shopping :p
Anyone know if they will *possibly* have a restock?
Reply
Gabrielle
Hello Joanna,
The past box sale is available while supplies last. So happy to hear you were able to grab some of our great past boxes!
I love Dr. Lili Fan Probiotic Age-Defying Eye Serum! I suggest gently applying a small amount with fingertips under and around the eye area morning and evening, avoiding lashes.
Best,
Gabrielle from GLOSSYBOX
Reply
Summer
January was my first glossybox (and first subscription box ever period), needless to say I subscribed to 3 other beauty boxes within days following to compare which I would stick with and hands down Glossybox has one its way to my heart and made me feel pampered even on a budget. I’ve tried convincing my sisters and mother how fabulous it is but as tight spenders none have caved to allow a small gift for themselves monthly. I just purchased them all a $15 box (a great price for a fabulous gift) and am convinced after they fall in love with the packaging and most importantly the luxurious product they will soon see what a well deserved treat it is to recieve once a month. At $15 I should go purchase a couple more for my daughter’s dance instructors, teachers etc. for a pampered end of the school year gift. Thanks Glossybox!
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JL
I’m so upset, I placed an order for the state of mind box and it got stuck with a message that it was processing the order to please wait. I waited and waited, so I decided to try it again but they’re now sold out.
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CMB
Just when I think I’m out, they suck me back in!! So basically, if they state the color on the description, that’s the color you get. But if they don’t (I’m talking SpaRitual nail polish here), you just get a random color?
Reply
Gabrielle
Hey there,
Sorry for any confusion! If the color is not listed in the description, it does vary.
Best,
Gabrielle from GLOSSYBOX
Reply
Alice
Hello Gabrielle @ GlossyBox,
I purchased the Vive La France “Chic” box last night. But noticed the the box’s name changed after I purchased. Now it says Vive La
France “Éclatent”. I can’t find a box on there that is called like that. Will I still receive the one I originally purchased, and just the name changed on my statement? Or will it be a different one? ?
CMB
Thanks for clarifying! I’m trying to be good, but “in the city” is calling to me…. 🙂
Brooke
This is fun 🙂
Got Bright Beauty, State of Mind and Uptown Girl. ‘Allowing’ myself one more and so torn! Love the french boxes but don’t do red nails or lips. Hmmm.
Reply
Gabrielle
Hi there Brooke,
You purchased some of my favorite boxes! I love the Skin & Co. Roma Truffle Therapy Serum in our “Bright Beauty” box. I suggest applying a small amount of the serum on your face and neck after having cleansed and/or exfoliated. For best results, after application use a moisturizer.
Best,
Gabrielle from GLOSSYBOX
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Elena
I bought two boxes yesterday.. and also two today!! I wish they all sell out soon or my hubby won’t be happy with all these boxes keep coming 😀
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Hallie
Am I the only one having problems with this? I tried to buy one box but I kept getting an error message saying that I need to enter my street address. I did. I checked my cc account and I was charged twice. I have not received a confirmation email, but I reached out to customer support. I sure hope this is resolved.
Anyway, I LOVE when the option to buy past boxes is available.
Reply
Gabrielle
Hi Hallie,
You may be experiencing a browser issue. Please note that our website works best with Google Chrome and Firefox. We tend to not be compatible with Safari, Internet Explorer, as well iPads and mobile phones. Hi Hallie,
You may be experiencing a browser issue.Please note that our website works best with Google Chrome and Firefox. We tend to not be compatible with Safari, Internet Explorer, as well iPads and mobile phones. If you can, please try using the recommended browser or device, as we wouldn’t want you to miss out!
Best,
Gabrielle from GLOSSYBOX
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Hallie
Thanks Gabrielle! The only problem being, I am unwilling to buy anything until I find out what comes of the two charges on my card.
Ragan
Someone is certainly having a “browser” issue.
(Seriously, the copy-paste error makes it look like they have boilerplate responses ready to go…)
Lisa
Well, I caved and bought 5 boxes… I couldn’t resist! I purchased 4 last night (2 State of Mind, Long Lashes & Shades of Autumn). I debated on a Vive la France box all night and morning. After just checking their site again, the “Maquillage” is sold out. So I snatched me a “Bisou” one before it could sell out too. I only want it for the box and perfume…LOL.
Reply
Our reviewers research, test, and recommend the best subscriptions and products independently; click to learn more about our editorial guidelines. We may receive commissions on purchases made through links on our site.
Please do not enter your email address in the Name field or in the comment content. Your email address will not be published. Required fields are marked *. Remember to post with kindness and respect. Comments with offensive language, cruelness to others, etc will not be approved. See our full comment policy here.