POPSUGAR Must Have Box January 2016 Review + Coupon

LOVE this box. Everything in it made me happy. And I will use everything in it. Yay!

I had a pretty sketchy experience. I was charged on Jan 6th. Never got my box. Sent in a contact form and had a back and forth about what might be the problem and they said they would correct the email address linked to my account, but didn’t mention anything about the fact that I was charged and didn’t receive a box. I re-opened the request and asked again about what they would do about the charge on Jan 27th. Finally, with no contact, I called my bank Feb 1 to dispute the charge and they said to cancel my subscription. Fine. I submitted a contact form for an “Account” issue rather than “Cancellation” in case those get lower priority. Of course, one hour later I get a response that my subscription is cancelled. The same day I get an email regarding my inquiry about the January Box that there’s “high traffic volume” and they can’t get to my request. Something very unethical is going on with their customer service practices.

I love Popsugar and this box in particular. I especially love the canvas bin – it’s beautiful in real life and works perfectly in my scandinavian inspired house. The only thing I could do without was the gum — I loved the packaging, really pretty, but the gum itself was yuck!
I am so looking forward to using the day planner and the Spark Joy book – both things I wouldn’t necessarily buy but I think I will get a lot of use out of them. Love!

I live in MN and I got this box on Jan 14. I think in the last year I just about always got my box between the 13-19th of the month (even on the months they don’t send me tracking info).

I LOVED this box!! Two thumbs up! I don’t think I used a single thing from last January’s box, so my expectations were low.

The bin in awesome – I spent some time ironing it and now it stands and looks perfect. I’ve always wanted to try a planner. And I haven’t liked any book PSMH has sent in the past year – on this one I’m already 40 pgs into! The only thing I would maybe change is the snack, but I’ll try the gum.

I got my box today and I actually love it. I agree the boxes are arriving later and later in the month, which is frustrating.
First off, I love the planner. It’s perfect size and I love the color. I’ve already started filling in the pages.
For once a book I want to read right away. I am already getting tips and I just picked it up!
I love this chapstick. I keep chapstick with me everywhere I go and I love how smooth and long lasting it is.
The gum I could give or take. I don’t love the flavor but my kids will take it.
I LOVE this tote. It’s a great size and matches most any room in my home.
The bath gels I an definitely use as I travel quite a bit so they are the perfect size.
I am anxious to try the masks. I have only recently tried a mask similar to these. They are kind of fun and I am anxious to see how the are with my skin.
This is one box I can actually use most of the items in. Lately I haven’t been overly thrilled with what I have been receiving. I liked the variety of the items, the colors were great and matched my color scheme in my home and all the items in the boxes made me feel good as I opened them! I think as I tidy my home with Spark Joy most of the items will be keepers!

I finally received my January box yesterday. Most of the items are up for swap, although the canvas storage bin was nicer than I was expecting, and will be very useful. Here is the unrelated and very strange thing: On 1/1/16 I emailed pop sugar CS to let them know that the mercury glass candle with lid that I received in my November box was cracked and I requested a replacement. I received a prompt reply advising that a replacement would be sent. In the next few weeks there was some back and forth involving me checking the status of my replacement, and being told that they were trying to address a backlog of requests due to the busy holidays. I wasn’t ignored, and I wasn’t in a hurry, so I didn’t have any issue with how the matter was being handled. Today (the day after I received my January box) I received a pair of Kendra Scott earrings from popsugar and the 20% off coupon for capri blue candles that also came in the November box. No note or email accompanied the earrings, so I am assuming this is my replacement for the damaged candle??? I have pierced ears and like the earrings, which is good. I just thought this was such a strange was to handle the situation and I was definitely expecting a replacement candle, not a substitute. However, I still seem to be in a better position than those who received a damage item and haven’t had any luck receiving ANYTHING as a replacement or substitute. It sure seems like popsugar has been struggling a lot more this holiday season/winter than last year.

They must really like blue over there at Popsugar. After the jewelry box in December and the planner almost looking identical this month it would be fun to see a larger variety of color included. Especially for those of us who are not a fan of blue lol

I LOVE this box. The bin is my favorite – much larger than I expected and of nice quality. I plan to buy another one with the discount. I like the Planner, although I would agree that it should have come in December, so January would have been of use. But it’s a lovely thing, just the right size, well organized – I am looking forward to using it every day. The book will be a quick read that I can pass to other friends. I’ll happily use the masks and the gum myself, and have the bath gel set and chapstick on hand as little gifts. I think this is one of the best boxes! Love it!

I’ve always gotten my monthly boxes later in the month. I know to delete the email with the MSA review immediately. I like the variety: food, beauty, home, and a few things I don’t know if I really need. Unfortunately got my daughters subs for Christmas so I can’t regift to them. Liked this box, not my fav but mostly useful. Can’t wait to try the masks. A bin is always welcome for the stuff I get in my overload of boxes.

This box was a winner. I live in Ohio and just got my box this week. The bin is my faborite thing. I even think you could carry it like a tote ! I’m putting my craft items inside and will take it to textile class . Next the book had tips that I never knew ! At least this topic was better than the last book. Shower gels smell great and I loved the selection. Chapstick a need. It would have been nice to get a nice hand cream to go with this. Gum tasted artifical. I would like yo try some new natural products I think this box was one of the better boxes if the year !

Got my box today, love how the planner matches the jewelry/catch all box they previously sent!

What’s frustrating to me is that each month the box comes later and later and if I received a shipping notice and tracking number at all I get it the day that my package is delivered or I get it a few days after. And for everyone that doesn’t get a reply back from customer service I say just the right away with having your credit card company go after them because if they’re going to charge you money and not send your items and not reply that’s stealing money from you

I got the 6 month special in December, which resulted in my getting two December boxes. I was not happy about that, but fine if that is how they decided to play it. Yesterday I got my January box, great, happy camper! Today I got a second January box, no longer a happy camper. And yes I did cancel my month to month subscription when I got the 6 month deal. Did this happen to others? I sent an email but judging from comments on here that may not get me far. Any suggestions?

I got the box today and love it!! Received shipping notice last week with expected delivery yesterday. Unfortunately fed ex delivers it to the post office who then waits a day.

Underwhelmed by this box. The book is useless to me. I already bought a planner. The bin thing is ok but the price for it is grossly overestimated …$40.. Yea right. They have the same ones ad homegoods for $5.99

Mine shipped on the 12th, and I just received it today. It was missing the Patchology FlashMasques. I have sent something to customer service, but I am just expecting yet another canned response back. I have been a subscriber for 2+ years, and have gotten most all of the LE boxes, but have never had the customer service issues that I have had recently. There was a billing issue with my subscription renewal (they overcharged), and it took 6+ frustrating emails to resolve over a period of a month and a half. The candlesticks I received in the LE for Her Holiday box were broken and completely unuseable. I sent a photo, and they said they would send replacements. They closed the “case”, and I have sent at least 5 emails, and gotten just canned responses about them being behind with the holidays. NO REPLACEMENTS, but I did receive a mystery $6 credit from Popsugar, I hope they are not considering this compensation for the broken candlesticks. And now a missing item in my January box. I like all of the other items in the box, and used to think this was a quality subscription, but their customer service is sliding off a cliff, and this is what makes or breaks a subscription to me.

I finally received my box today, but it was missing two items! I’ve contacted customer support. My box was missing Spark Joy and the Summer Snow Gum.

Is it too late to get this box??

Liz,

Do all users get the same items in their box each month?

Alyssa

Still no box, no shipping notice or tracking info. It doesn’t even show that my box is being processed in my account. I have no clue whats up. Usually when i get my shipping notice it takes about ten business days to reach me , so its looking like i am not going to get my box untill late jan or early feb. I really could use my planner, i hate missing a whole month. Is anyone else not receiving their shipping notice yet ?

I’m in south bay california, the box shipped from Gilroy, which is 1.5h drive, but still not receiving my box and no tracking(and it literally takes them more than 5 days to ship from gilroy because fedex detour through sacremento, meh…)

I subscribed a year ago and last 3 months have been very disappointing. Dropped from Nov but resub for the 6-month deal bc I literally can’t resist it! This box used to promise shipping by 15th and I usually get them by 10th. But recently we have all witnessed their crappy customer service along shipping, replacing and double charging. I personally like Jan box but it’s 18th already and I’m still not hearing anything about my box, and they are charging us early for next month ? Not good.

PSMH has been my fav monthly box all along and I really hope they can put themselves together soon. Take care of the mess of back orderS and secure the quality of their regular box first, rather than throwing out all kinds of random LE boxes when their services couldn’t catch up.

I love this box. Especially the Pehr storage thing. Does anyone have the 25% code? I got it in my box, stuck the paper in my coat pocket and now I can’t find it. I remember it was a generic code and I really want to order a few items from them. They also have a Canadian site and it drives me crazy that there pricing is exactly the same but the exchange rate isn’t!!

So provided is not against the rules to share the code if be obliged if someone would post it here. It’s that OK Liz cadman?

I’ll never sign up for Popsugar because $40 is just too much of a risk to spend each month for me & my particular taste, and usually I am never wowed by these boxes. But OH MAN. This month’s box is jammin. Literally every single item is something I would use & is a style I like. Totally jelly!

I’m annoyed that I haven’t gotten a tracking number for January yet. They better be sending my boxes together at this point…

I haven’t received anything. No email, no tracking. I’m nervous about the early billing for Feb if I may not even have Jan yet?