Hi Shawn – Thank you for sharing your thought here. We just responded your customer service email so I’ll go ahead and post our response here as well as sometimes those emails slip into the void it seems 🙂
We’re so sorry to hear you are disappointed with your Spring Bonus Box. I thought I could walk through the products included to hopefully clarify any misunderstandings and make sure you feel good about what you have received and of course, if something is missing, we will certainly send it out.
These are the products that were included in your Spring Bonus Box (an oily skin option):
Davids Toothpaste – Full Size ($7.95 value)
Balanced Guru – Nourish Me Serum – Full Size ($22.99 value)
Balanced Guru – Face it Lightly Cleanser – 1 oz Travel Size ($10.00 value)
Balanced Guru – Tone it Lightly – 1 oz Travel Size ($9.00 value)
Gia Minerals Blush – not quite full size, but very close at 3 grams compared to the full size of 4 grams ($18.75 value)
Suntergrity Self-Tanner – Deluxe Trial Size ($1.95)
Curandera Kapalabati Cold & Sinus Herbal Oil – Travel size ($12.50 value)
S.W. Basics Exfoliant – Trial/Travel Size ($12.00 value)
Juice Beauty Oil Free Moisturizer – 1/4 oz Deluxe Sample Size ($3.50 value)
Poppy & Elle 3-Pack Knotted Hair Ties – 3 hair ties ($5.00 approx value)
Total value of approximately $103.64 for $20.00 (plus the $5.00 shipping)
I’m not 100% certain, but I think there also may have been a Me to We Rafiki Bracelet included, with a $10.00 retail value. As set forth on the page detailing the offer, these are from boxes from the last 6-12 months, including recent months. Looking at the assortment here, only one or two items were in recent boxes, and nothing from the April box.
I hope this helps to clarify that your box did include the items advertised, including: 2 full size items, the Davids Toothpaste and the Balanced Guru Nourish Me Serum, a selection of products for general hygiene, facial skin care, wellness, hair accessory, body self tanner and make-up and did not feature many, if any of the most recently included products. The exact mix of each box did vary to some degree, some having different body or hair items, different facial care and make-up, which is the nature of these boxes. We realize that each person’s experience is subjective, but I do hope that once you start to try the products you find pleasure there and maybe even a few new favorites 🙂
Please let us know if one of these items was missing and we will be happy to get it out to you 🙂
We may miss a reply here, so please be sure to email us if you are missing anything. Have a great weekend!
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