New Beauty: Beauty Choice Awards Limited Edition Box Review

Did any of you receive a shipping email for these replacement products? I also never contacted them regarding the missing tan towels, but also received the email stating I’d receive the replacement products. I haven’t received anything yet, but it looks like a ton of people already have. 🙁 I don’t care about the tan towels, but the other items would be awesome to receive!

same here. I’m so impressed!

I received the same gifts. I thought that was generous of them especially considering I never contacted them about the missing tan towels. Now I have tan towels I never wanted and two other items that I am super thrilled with! 🙂
Life is good.

I received the same .Great customer care I have to say

Me too!! I got nothing about my broken product so I’m hoping that I’ll get something else but honestly truly I can’t complain 🙂

That was very nice of them and you are so sweet. I had contacted them because of a broken nail polish. So I’m curious what I will get it but I’ll share soon as I know.

No my mail gets delivered later in the day and I’m on the West Coast. East Coast girls let us know!!

I got an email from them too, Monday for me 🙂

And I was coming here to post my email lol ,thought I was special since I never said anything

I received the TanTowels email today too. I was actually missing another item in my box too (Coola spray), so I replied and emailed them about that. I was going to let it go because it wasn’t one of the higher priced items, but we’ll see. It was a great box, and the tan towels and spray are probably the only things I wouldn’t use at all (well, and the Amore but that’s because it was too dark for my skin tone). I was surprised too that the items weren’t packaged that well/safely. Luckily, the nail polish didn’t break or leak. 🙂 I wonder if they sent 2 other items to make up for the lame sweepstakes and coupon cards they were counting as “items.”

I received the same email and was pleasantly surprised as I don’t care much for the tan towels so I didn’t even reach out to them about only getting one.
Whoever gets their shipment first, please post your surprise gift. I’m dying to know!

I got the same email, Christy. I thought it was very nice of them to say they will send the box of Tan Towels & it was fantastic of them to include 2 bonus gifts! I loved the box even with just one towel, so I didn’t send an email reporting the missing towels…they’re just sending them to me! I’ve never had this happen before, and I couldn’t be happier with this box!

I got the same thing but that still doesn’t help me with the fact that my nail polish broke all over everything. So I didn’t get the nail polish, everything else was pretty much salvageable. They have been very good and I’m looking forward to seeing what they’ll send us as a bonus, but I would like the nail polish too

Bummer…I didn’t get offered extra products 🙁

Hello Traci ,

Thank you for contacting NewBeauty TestTube Customer Care.

We appreciate your patience. Our warehouse has confirmed that a replacement of your missing and/or damaged item(s) will be shipped. Please allow time for processing and delivery.

Again we apologize for any inconvenience and truly appreciate your patience.

Should you require additional assistance, please contact [email protected] or 1-800-313-0210.

Thank you and have a wonderful day!

Your friends at NewBeauty TestTube

Worst customer service I’ve ever experienced. Looked at my bank statement today and there is a credit for $49.95. So apparently even though I received an email confirmation with an order number two days after I was charged, I’m assuming they ran out of boxes? But honestly it would have been polite to notify me and let me know that a box was not on its way and perhaps apologize since I’ve been anticipating it to come for almost two weeks. Bummer. ?

I had an issue where I ordered 2 but only received one. I emailed them and it took a few days for them to get back to me but then I received 3 emails in one day and then I received the second box a couple of days later. I have found their customer service to be really nice. I’m excited that I got all 5 tan towels in my second box. I also received the Amore Pacific cushion in the shade that I can wear. I am so loving the box and I will buy it again next year. Be patient, if you paid for it you will get your box. Don’t let one bad customer service person make you feel cheated.

I just received my box on Saturday and I ordered mine on July 19. Be patient apparently they are sending them as received. I hope that helps but it took forever!

Horrible customer service. Just lost $50.

Glad it worked out! I really enjoyed the curation of this box.

Rose, did you get a tracking number? If you call their 800 number, they may be able to give you more info. I hope you get to soon!

I haven’t received my box and ordered it on July 19 🙁

They finally responded to me today and only said that “they will notify their warehouse” about my missing tan towels and “get back to me” and that they count those “2 compelling offers (their words not mine) as products”. I’m a little worried that there was no mention of sending me the tan towels that are missing from my box.

I don’t know which shade you are – but I consider my skin more on the yellow side and I received the Amore in shade 104 which has a pink undertone. I tried the Amore today and I was pleasantly surprised with how well it blended into my skin. I love the natural and light look – plus the SPF 50 is great!

I also received the bombshell – haven’t used it yet – but I like mixing in a bolder lip shade. Also you can try putting a clear gloss on first and then layering the darker shade over – makes for a less dramatic look.

Allison, I got my box the very first day & emailed them about my box missing 4/5 of the tan towels and also asked about it containing less than 20+ products. They finally responded to me yesterday and only said that “they will notify their warehouse” about my missing tan towels and “get back to me” and they said that they count those
“2 compelling offers (their words- not mine) as products”. I really loved the items in this box, so I’m not upset about having 19 actual products but it’s good to know for future boxes that some of the items they count could be coupons, advertisements for a sweepstakes, etc. And I definitely do want my 4 missing tan towels, I love them!

Nope – I’ve emailed twice and no response.

I had the same problem with my polish and I totally agree – it’s wayyyyy more dented than the single dent that is supposed to be there. But aside from the packaging, the real problem was nail polish leaked out and all over the inside of the box so a bunch of items have smears of dried up nail polish with shreds of tissue paper stuck to it. It’s such a mess it’s funny. I took a bunch of photos and sent an email to the company within 5 minutes of receiving the box but no word back yet. Also, the lid of my living proof spray appears to have fallen off during transit too and now the spray nozzle doesn’t work at all. Fedex SurePost clearly bounced this box around quite a bit!

I can’t help but laugh as I clearly have a sub box dark cloud over me right now…this box was a total mess but my last three boxes have ALL had shipping issues. My latest glossy box was a total mess because the entire contents of the Sabon Shower Oil leaked out and all over everything (that was a big gooey mess…at least the polish mess in the new beauty box had dried by the time I opened it!!). Then my LLB Serendipity box didn’t have either of the necklace options in it. It’s the sub box fiasco trifecta! Bad things tend to come in threes, so hopefully it’s smooth sailing from here on in.

It’s interesting to note that the only company to address the problems so far is LLB – they put a replacement in the mail within a day or two – their CS is really a standout. No word from Glossybox or New Beauty yet and it’s been well over a week for Glossybox.

Oh well – these mishaps come with the territory, I guess, but three in a row?? I’m working hard to find the humor in it! 🙂

The cap of the nail polish is supposed to be dented lol. I thought the same when I first discovered Smith & Cult. That’s awful about everything else. The only issue I had was not receiving any Tantowels.

The nail polish cap is supposed to be dented – it’s their style.

So I was nervous that the Amore (pink undertones) and IT! Products (too dark) wouldn’t be the right shades for my skin – but I tried them out this morning (along with the Mally product) and they worked perfectly! I am so happy about trying products that are very new to me. I feel that this entire box is going to be used up right away – and that I’ve found many items that I want to repurchase full size.

I definitely hope they do more of this in the future!

I emailed about the missing towels on Saturday and haven’t heard anything yet.
However, I don’t know if they work weekends or not. I am sure they will get back to us soon. 🙂

I’ve emailed 3 times and tweeted 2 times about my missing Mally Under Eye Brightener. I haven’t heard a peep. One of the products I was most looking forward to. I only received 1 tan towel too. So disappointed. I kinda feel like we won’t hear anything 🙁

Update: I did get an email from NewBeauty about my missing box. They are sending out another one. I think they are receiving many emails about missing items so if you have not heard from them, be patient. Very polite customer service.

Hi Kelly,

I emailed them just 30 minutes ago and got the reply below. I hope you’ll get your other box soon. The reply is promising. 🙂

Hello Karen,

Thank you for contacting NewBeauty TestTube Customer Care.

We apologize for the inconvenience.

There was a shipping error.

Your second shipment will be sent within a week.

Once shipped you will receive an email with tracking information.

Should you require additional assistance, please contact [email protected] or 1-800-313-0210.

Thank you and have a wonderful day!

Your friends at NewBeauty TestTube

Hi Kelly,

I just received my delivery and i also received just one box although I ordered two and was charged for two.
I sent them an email and hopefully, I will get another shipment.
The box came in perfect condition but with only one tan towel, although I don’t care much because I don’t even like tan towels.
I will just await their confirmation of another box en route.

Yes! My tissue was also torn open and my nail polish had been opened, the seal was also off to the side! I wondered if the post office had opened it or something. But with both of ours like that…??? Weird! Also something leaked but I can’t figure out what! I also had just one tan towel and the makeup colors weren’t right for me either which is a bummer, but the rest of the stuff was really cool so m still happy with it. Just wish it had been perfect 🙂

The same thing happened to me when I ordered two Goodbeing Spring LE boxes (they had 2 different versions). I received one tracking number (assuming it was for one large box containing both boxes), but only received one Spring LE box. I sent them an email, and they couldn’t figure out what happened, so they just sent me the box I hadn’t received. I hope you get your 2nd box soon!

Re: the New Beauty box… my tissue paper wasn’t ripped, but the cap on my nail polish was slightly off. I think the sticker holding the cap to the bottle couldn’t hold up to all of the movement with shipping. I also received only one tan towel, but I’m okay with that since those always go into the donate box.

Also, I thought it was interesting, and leaning toward the bait & switch side of things, that they advertised 20+ products in the box, but counted the advertisements/coupons as two “products”. I guess maybe(?) technically they were correct, but it’s getting tiring dealing with the semantics these boxes have been using lately. Just be upfront, and stop playing with my emotions! I’m sensitive (ya, right… like sandpaper)! Ha! 😀 I’m sure a lot of people would have still bought the box even if they had said 19 items were in the box. Regardless, it was still a really fun box to get.

I ordered 2 boxes due to be delivered on 8/2. I hope I get 2 boxes. I’ll keep you posted.