LaRitzy Subscriptions on Sale at Gilt City! $14 a Box!

Totally agree…I am SO ticked right now…what they have done is unethical, if not fraudulent! I purchased the 12 month deal as well, based on it being a box of 4 multi-branded cosmetic items. Right after they collected everyone’s year-long-subscription money, they announced that it is now going to be 3 products a month, make-up only, ad oh by the way, ALL items will be coming from their brand new, LaRitzy brand makeup. Umm ok, that’s not what I signed up for…and clearly they knew darn well that they were forging in to their own make-up only box before they did this…I guess they wanted our $$ to put towards their new efforts. I wasn’t psyched about this, (and annoyed at the sneaky way they’d carried it out) but 3 items per month for what I’d paid, didn’t seem bad so I figured I’d give it a try. I wasn’t thrilled with any of their line of makeup items I’d received in the past few boxes, but thought I’d see if it’d get better. So then today they announce another change…transitioning to the 1 item per month box, for $10.98 (box plus shipping.) That in and of itself isn’t a horrible price for new customers who know what they are getting…but for those of us who purchased the 1 year deal based on a box of multi-branded items, it is the pits! It’s my understanding that the money that we’ve paid won’t be going towards the new subscription.. (if we want that we will still have to pay the $10.98 per month) but instead, they will be “refunding” us the remainder of the $$ value of our subscription…but the clincher here is that IT IS NOT A REFUND, BUT RATHER A GIFT CARD TO onlynPURCHASE LARITZY ITEMS FROM THEIR OWN WEBSITE!! I have major problems with this!! First off…after they made the first change, at least I was receiving 3 items a month in my subcription, for the discounted price I paid. Now via their “gift card”, I’ll now have to pay much higher prices…ie $24 for a single liquid lipstick…where before I would have received this plus two other items, all for less than the price of the one item! Second…I don’t particularly want any more of their items, as I haven’t enjoyed those I have received, and their selection of both products and colors is extremely limited (LOL about the bright orange concealer cream…what a joke. I have light/medium tone skin, and do use peach-toned or even light orange color corrector under my under-eye concealer…but their pumpkin orange one is ridiculous.) So….I don’t want my “refund” in the form of a gift card…I WANT MY MONEY BACK! I sent them an email letting them know my thoughts, and how disappointed and unethical I find this to be, and asking them to refund my credit card for the unused months of my subscription. Not sure what their response will be, but if they say “no”, I will dispute it with my credit card, as they are unwilling to fulfill what was purchased. I have never in my life had to dispute anything like this…I subscribe to over 20 subscriptions and have never had something as unethical as this take place. It’s really frustrating… oh and by the way, despite reading their FAQs on how to cancel my subscription, I can’t get it to cancel…the link that they say to use doesn’t exist on my screen. Icing on the cake, right??? Ok, getting off my soapbox now!! 😉

As far as I know, they are now offering exclusively LaRitzy products. Honestly, I suspect that they figured out that they could make more money by cutting out the middle man and by offering their own products for sale (which they can obtain at cost). It all seems pretty scammy to me.

I would discourage anyone from signing up right now. The product range is just so limited and the quality isn’t that great. But more than that, they’ve been engaging in some seriously unethical practices. They bated and switched a bunch of new subscribers and then refused to offer them refunds. You might sign up at one price today, and expect to receive certain products, and then find that they have switched their business model/pricing or gone out of business entirely tomorrow (as they have done more than once already). They have it written into their policy page that they are not responsible for offering you a refund under any circumstance, and they have a history of sticking to this policy even when they are in the wrong.

LaRitzy has the worst business practices.

seriously, that’s all they did!?

it looks like your only option is to choose from 8 $20 matte lipsticks

yikes, not appealing at all

I had the same issue. I was contacted promptly and was told the skin shade was fixed. Great customer service! Today I got my shipping email and noticed that the skin shade was still incorrect. Might be smart to check yours again.

I had the same issue, emailed them, then figured out the issue on my own right after sending the email, emailed them back right away to disregard, but the co-founder still got back to me with a kind message, and re-confirmed my skin stone was reflecting correctly. I really appreciated that.

Oops sorry for the typo 😀

I emailed them and got pretty much the same response. However, at the end of the email I got back, this is what it said:

Receive 30% off your next purchase at GiltCity.com (the “Discount”) (Maximum Discount of US$25), when you use Promo Code CITYRUSH30 at checkout. Valid only on GiltCity.com, excluding taxes. Discount not valid on Gilt.com (Women’s, Men’s, Home or Kids), on Gilt Travel or in the Gilt Store within Saks Off 5th. Discount will be valid from August 9, 2016 from 1:00pm EDT through 4:00pm EDT. Discount not valid on third-party sites or Ticketmaster offers. Discount must be used in a single transaction and may be subject to product restrictions or exclusions. Discount cannot be combined with other offers. Non-transferable, limit one (1) Discount per customer. Discount will not be granted, may be revoked, and may not be redeemed for a future purchase if the initial transaction is cancelled or a refund is issued. Discount may be suspended or terminated at any time.

I used cityrush30 this morning but it was only good for three hours and I have an account with them, so I received an email about it.

The code was only good for three hours

Call their customer service they should be able to help you out.

CITYRUSH30 is the code I tried.