Beauty DNA Subscription Box Review + Coupon – September 2016

I still haven’t even gotten my Sept box!

I would sooooo recommend Beauty Heroes for people looking for upper end, healthy ingredient beauty products. I have not been disappointed.

I have been a subscriber for 4 months now,and I have not had any problems (knock on wood)….I have loved all 4 of the items I have received the past 4 months….In June I got: Vital C Face Serum,it costed 85.00…In July I got: Resist C15 Super Booster for the face,it costed 50.00….In August I got: Laser FX Lift Face Serum,and it costed 80.00….and for this month I got: Retises Face Gel ( it reduces the appearance of winkles,recovers luminosity and even the skin tone),and it costed 65.00….I guess I have been very lucky so far,I hope I just didn’t Jinx myself….I hope things get better for all of you that are having issues

FYI, I’ve looked up the products that I received and most of the items are either discontinued, have recently had a packaging and/or ingredient uplift and they’re gettin rid of the old ones, or are going to expire soon. I’m pretty sure that some people are also receiving items from relatively unknown brands that are just trying to promote their brand and generate interest.

I just wanted to chime in to this conversation and pass along my experiences with BeautyDNA. I signed up for a 4 month subscription through a Gilt City deal that knocked down the cost to ~$12 per month. While that sounds like a great deal, it has been extremely frustrating dealing with them because I have had an issue with every single box I have received. I am on my third month of boxes and I have just sent them my third email complaining about what I got. The first month I received an item that I had an allergic reaction to and it specifically was labeled as not being good for sensitive skin which I have listed as a concern for my profile. The next month they sent me the same item again. This month I received an item with methylparaben in it which I have listed on my profile as an ingredient to avoid because I am allergic to it. Each time I have contacted them, their customer service has been excellent and sent me a new item. Of course, it did take them a few business days each time to respond because supposedly they always seem to have a problem with their email servers. It’s far more likely that the problem is that they have a small staff in their cs department and are just inundated with complaints. It’s been frustrating dealing with them and I feel like even with the discounted deal, I haven’t gotten my money worth. I will not continue the sevice when my subscription comes up and I do not recommend this subscription service.

Subscriber BEWARE Add me to the list of unhappy customers. I can NOT recommend Beauty DNA. My experience was horrible. The customer service was pretty much non-existent. I also got the Gilt deal for 2 months. I got the first month in July OK. I received the very same thing that Haley received this month, the. Biossance the Revitalizer Squalane oil serum. I may not purchase it again but I will use it and was generally happy to try it. Then came August and no box arrived. There was no contact from them to tell me why and after a few weeks of waiting for my email to say it was sent I contacted them. I got the same reaction as some of you did below. They couldn’t match me based on my profile. There was a definite “attitude” in the correspondence that it was my fault that they didn’t ship me my item. I was told I had to change my profile. I basically had to change my preferences to match their inventory. I got the song and dance about the complex algorithm they use to match people. I wasn’t matched because I didn’t want fragrance in my skin care. I pointed out that Haley on this site had reviewed a perfectly acceptable match for me for August. They told me the Paula’s Choice product had fragrance in it so that wouldn’t have been matched to me. Paula’s Choice products. ARE fragrance free but that is neither here nor there. I pointed out to them that their profile was very flawed in that it didn’t differentiate fragrance preferences between skin care, hair care and body care. I can tolerate light fragrance in hair care and body care but changing my profile would put me at risk of receiving skin care with fragrance. All the while this correspondence was going on back and forth I was matched. They sent me another serum WITH fragrance that is not suitable for someone with sensitive skin. They made no apologies, they mad no attempt to make it right and in fact didn’t even answer my email regarding it. What a waste of time and money. It isn’t worth it to maybe get a product you like. They clearly have a limited inventory and you have to fill out the so called personalized profile in a way that allows them to send you whatever they have in their limited inventory that month.
IMPORTANT
If you have never filled out their profile BEWARE there is a question about income. It is mandatory and can not be skipped. They also ask a question about race but you have the option of prefer not to answer. The income question doesn’t have that option. I find it highly offensive that they MUST know your income. It is very suspect. Do they only send certain very expensive products to people who list a very high income? How is income relevant to being matched? Must you show that you could afford to repurchase what they sent you? It is all very questionable.

I also got the Gilt city deal and have been disappointed. My first month was the PCA Skin eyexcellence (moisturizes but does little for dark circles or puffiness) which on company’s website is $48 but on amazon is $22. Second month was the Sesderma cream for cellulite which is again $40 but on amazon for $23. The quality of the products didn’t wow me and the value is certainly not there since full price subscription is $25. I enjoyed the personalization but if I was paying full price, I would be unhappy getting these things.

I got the GM Collin vitamin c serum with an $84 value this month, which I am thrilled with even though 2 months ago I received sesderma vit c serum. I keep switching up my profile to avoid getting the same products but I guess I should just stick with the same next time and see what happens. I agree with only subbing on a deal for this.

I find it strange how they apparently have issues matching products with people’s profiles. There are tons of products out there so they must not have that big of a stock of things. I got the giltcity for two months so I only have one more month left. I prefer beautyfix anyways but this is fun to try out … if they send stuff HahaI got something that matched to my very last option of interest, which I figured they would probably do as the last option of interest was cellulite and products for that are expensive but don’t have all that much credit behind them. They didn’t have much for me to choose from for my top five and none of them were the things that I was REALLY interested in. I got the HYDROXATONE – CELTRIXA INTENSIVE STRETCH MARK TREATMENT which retails for $80 but I found it for $55 on another site. I can’t find the exact one on amazon. The one on amazon is different and isn’t the ‘intensive’ one but the one that is on amazon is like under $10. But again, not the same. Although I imagine it’s not all that different. $80 or $55 either way I would never actually buy this kind of item at that price for myself so I’m happy to try it out at such a reduced price for fun and giggles I suppose Lol

This is probably my favorite sub. I have got several great products from them in the past. The last two months I received two products in each and both times I had horrible leaks due to the heat. Not only did they replace immediately they also gave me both products instead of just the damaged one. I work for the Post Office so I gave suggestion for future shipping when its hot and they said they would pass on the info. Where else can you get products such as dr. Brandt, Algenist, L’occitane, 3lab, Jurlique, and several other highend products for $25 or less? I got the giltcity deal making it even cheaper and have got products worth $150.

I ended up getting a vitamin C & peptide serum from G.M. Collin, which retailed for $85.

It’s funny with this box (and some others), because most times I’ll get brands that I’ve never heard of, then I immediately question how legit they are, but then shortly thereafter, I start to see the brands popping up in a store, online, or magazine. Weird! Like with G.M. Collin,… I was like, “Oh… okay…”, but then saw it mentioned in New Beauty magazine a few days later. Now it has a whole new level of relevance to me. Ha ha! I know… I’m easily influenced.

I use a couple of dropper bottle products, PTR retinol night serum and Paula’s Choice vitamin C booster. I add a few drops of each to my night-time serum and when I have all three bottles open I am terrified that I will knock one over.

I received this last month in my box. Haven’t had a chance to try it yet though. I received a face scrub this month. I’ll break that out tonight to try for the first time.

This was also in the Fighting Pretty LE box from Glossybox. I love how lightweight Biossance feels. Yes, super frustrating when the dropper gets slippery.

After not receiving my August box by the beginning of September and hearing nothing in the way of your ‘box has shipped’ I emailed them. They responded by saying no products matched my profile and that is why a box wasn’t sent. They never reached out to tell me this, I also find it hard to believe, my profile wasn’t picky about much. I believe I would have just never got a box if I didn’t reach out. CS told me they found a product for me and that it was shipping out.

What was sent was a serum that they quoted the price at $50 dollars but is retailing on the company’s own website for a sale price of $29

I emailed CS over two weeks ago and haven’t heard any explanation back as to why if the product had such a low value why a second product couldn’t have been added to increase value. Not worth $25 dollars when you get a $29 product, I finally cancelled. Beauty DNA had the opportunity to make it right but because they never contacted me back I cancelled.

I would be cautious about signing up for this box.

I got the same product last month. I really love it! (And, bonus for me, my shipment got misdirected somehow and hadn’t shown up 2 weeks after they shipped it, so they sent a new one. I got both boxes on the same day, so now I have a great supply of it!)

BeautyDNA is pretty great but I wish they would offer their service at a slightly lower cost. $25 isn’t bad unless you get a product that you don’t like – seems to be the danger in sending one product per month!

My comments aren’t showing up for some reason. I got a coconut body scrub that smells amazing and a toner! I got a Gilt City deal and only paying $13.77/box!