While supplies last, past Essence Beauty Boxes are on sale for $10 or less.
In case you missed it, Essence Beauty Box is ending and September will be the final box sent out.
Will you be grabbing a past box?
130 comments
Muoi
I don’t know if anyone is checking this thread but I just got an email that the Oct box is on its way. I was really surprised but happy they’re sending it!
ReplyKim
I too received 2 emails stating that because I had ordered two times! Exciting, I was sure I would never get them!
ReplyMuoi
I checked the contents of the Oct box and realized that they’re sending me the incorrect box. I should be getting the May box. I’ve emailed them but I’m not sure what they can do if they’re out of the May box.
Rosalind
Does anyone have the customer service number for this subscription service? I want quite a few of these boxes as gifts but if it is going to take forever to get them, there would be no point. There is nothing on the site that states any of the boxes are on back order.
ReplyJaime
I just noticed a charge added to my account in the amount of the boxes I bought from the close out sale. It’s pending as CK CRD SIGNATURE AUTH TME*TIME STORE IN. Is this how the charge is described for everyone? If not then I have no idea what else I could be getting charged for in that amount.
ReplyAnnaS424
Yes that’s how it’s charged. Time Inc is the parent company of essence.
ReplyJaime
Thank you. I was hoping that’s what it was but I couldn’t remember how the charge showed when it was first pending when I ordered it. I’m feeling better now.
Kathleen
Shoot, I didn’t know that. I forget what the pending charge on my account said for the last month, I could have sworn it said Essence, but on Friday a charge from the Time Store posted. I didn’t know what that was so I disputed it.
Mary K
Just noticed I got charged today for the remaining 3 close-out boxes. Despite all the earlier snafus, it appears to be the correct amount! Maybe this means it’ll all work out in the end…? 🙂 Anyone else get charged?
ReplyAnnaS424
Same here. Just got notified today that the $10 charge went back to pending. I only ordered the April box. It might be working out after all!
Replycaitlin
I just checked my bank account and there aren’t any charges from them now! They were pending…not sure what happened? This was my reply email from customer service:
Thank you for contacting ESSENCE BEAUTY BOX SHOP Customer Service.
Your item(s) will be delivered in 5 to 10 business days once it leaves our warehouse. Please be aware if you’ve ordered multiple items they may ship separately. Thank you for your patience and we apologize for any inconvenience. If we can be of additional assistance, please let us know.
We appreciate this opportunity to be of service.
Deirdre
Hi, have you girls received the box yet? I am still waiting for mine… I already got charged. Thanks
ReplyRacine
I ordered 2 scarves and the December, ,March and May boxes. I got an email that March and May were backordered and the entire pending $40 charge dropped from my credit card. This past weekend I received the two scarves and one box. Unfortunately it was the wrong box, they sent October instead of December. I called customer service and spoke with a very nice woman who apologized and told me she’d have the correct box sent and that I could keep the wrong one for my trouble. So I’m waiting on a replacement box and hopefully the backordered boxes. But so far the pending charges haven’t come back and I have no posted charges for anything including the items I’ve received.
ReplyLuna
I’ve received two out of five boxes I ordered… the October & November boxes. I received emails stating my December, January, & February boxes are on hold. Surprisingly, I haven’t been charged for anything yet.
ReplyBarbie
I just noticed that my charge has been dropped for two close out boxes too. No boxes or email explaining anything. 🙁
This was such a great sub. How sad to go out on such a sour note.
ReplyJaime
Same here. I ordered December and April. The charge was dropped from my account and I haven’t heard from them since receiving my order confirmation email. I emailed them a week ago and have gotten no response.
ReplyJaime
My charge for my order has been dropped and I’ve yet to receive any type of email saying it’s shipped or any explanation otherwise. So I emailed them about it last week and have yet to receive a response. A little disappointing.
ReplyMuoi
I got the May box today! I’m waiting on 2 more from a second order. Good luck ladies =)
ReplyDL
I’m in the same boat as pretty much everyone else. Placed two orders got the weird on hold email and so forth. However, today I received two festival boxes in the mail! Yay! I placed one order with two different monthly boxes and two festival boxes (first order I placed.) No idea on if the rest of my order or the other order will arrive, but glad they were at least able to mail some. So for everyone who was wondering, the size of the Paula’s Choice product is 5 ml, which is sample size and smaller than what was featured in the April box. It sells for $19 on the Paula’s Choice site though so it’s still a great deal. The other items in the festival box were pretty much what was pictured — two larger sized hair sample packets and the nail wraps. The nail wraps come with one sheet featuring a diagonal block of silver shimmer. (Nail wraps in both boxes were the same.) Hopefully everyone will receive what they ordered, but I think there’s a strong chance everyone will at least get the ordered festival boxes.
ReplyKeyonna P
I ordered two scarves and the October box. I received my scarves today. In my package they left me a slip saying that the box I ordered was on backorder. I also noticed that they refunded me the $10 for the box. Sooo I’m not sure if they will still send the box and charge later. I’m kinda in limbo. So to be safe I’m just going to leave an extra $10 in my bank account.
ReplyTammy4423
I got the two $5 boxes in which I only ordered one today. Then I called them because I realized the email saying February box was on hold did not even mention the October box. I ended up getting into a disagreement with the customer service rep because she tried to tell me I double clicked on the submit button and that is why I was charged four times for the same order. Well, if double clicked on the submit button, then why did the Thank you page say $5 and not $10. That would have meant I placed the same order twice, each order being $10 not each order $5. She couldn’t answer that. Then she tells me she only sees a February order and then later on she tells me she sees the October box. This is the last time I’m calling them until I get all the charges and all the boxes because none of them know what’s going on.
ReplyRhonda
Can you tell me what the scarves are made of and how large they are? I called customer service but they had no idea.
ReplyCMB
Ok, when did everyone order, on the 8th?
I ordered on the early morning of the 9th, and received my confirmation email, but the charge hasn’t hit my account yet. I also haven’t received a “order on hold” email or any other messages other than the original confirmation email.
I ordered October, November, and April, and it looks like only November is no longer available on their site. I’m just trying to see if anyone is in the same boat as me…
I don’t want to call them yet since no (order hold) news might be good news, but it’s a little concerning that the charge hasn’t hit my account yet!
ReplyStephanie R.
I ordered on the 8th and again on the ninth. They allowed me to cancel the orders I placed on the 8th. Called them today they told me disregard that email, they will be shipped out within the next two weeks.
ReplyAnnaS424
I ordered around 1:30pm pst on the 8th. Also FYI the order on hold email came from a super sketch email “[email protected]” even though the original order confirmation came from “[email protected].” The “single copy” had my order number and name and all that though.
ReplyCMB
Oh, gotcha – thanks…. I will keep an eye out but I’m not optimistic based on everything I’m reading here!
Mary K
The email did look spammy and I only opened it because I recognized the Order # from emailing and calling them before, lol. But I’m guessing “single copy” refers to the magazine side of their business. Sometimes publishers will sell just single back issues to people, so perhaps that’s the dept handling at least the communication side of this sale. I have decided to not give any more energy towards this snafu, but to also not expect any of the five boxes I ordered to show up. I’ll only call them again if my charges don’t drop off.
Marie
I received the email too. Even though I didn’t get an order confirmation until 4 pm, thanks to these boards, I know I placed my order around 1 pm.
I ordered four $10 boxes and the $5 festival box. The email I received just states the $10 boxes are essentially backordered if that’s even possible. It made no mention of the $5 box. Anyone get an email that included the festival box being delayed?
I realize of course Essence doesn’t have much to lose since they’re not continuing with the subs, but please don’t let this turn into allure shenanigans part 2.
ReplySheena
So. I have ordered, received delayed confirmations, late and pending charges, and emails that have stated that (both) one box (April-solo order) is on hold and that my other order (three boxes including May, April and festival) was declined, even though the charge went through (though that does happen sometimes with a pre-paid card). I decided to give customer service a try and was put on hold, then given the number of the ‘actual’ customer service for the beauty box sales. The kindly gentleman I spoke to let me know that both orders went through, my April boxes should be shipping some time next week, and that the balance was already on the way. I don’t think we should be looking for shipping confirmations either.
I am with those of you who figure a month or so is a good time to wait. For me, it’s worth it if I get them, eventually. I’m in no actual rush considering these were only offered, at a steal, a few days ago.
ReplyEmily
I also got the order on hold email this morning, and from a very weird email address. This along with the crummy September box kind of sours what has otherwise been a really lovely experience with the Essence box. Oh well.
ReplyKendra m
I also was charged then it disappeared from my account and just received the email saying no box until 30 days. Anyone here actually getting a box they paid for who hasn’t received the no box email?
ReplyLuna
Not me. But, I did order six boxes (October – February), and all charges are pending on my account right now, plus I did receive the emails but only for the December – February boxes. I’m guessing the October & November boxes are shipping(?). Since the charges are only pending, I’m not going to worry too much, and I’ll see what happens. But, if they post, then the countdown is on before I contact them for the missing boxes. To be generous, I’ll give them 1.5 months from the date of posting, then I’ll call, and if nothing comes of it, I’ll just file a chargeback with my cc.
ReplyLuna
Correction: five boxes were ordered. That’s sad… I’m in finance, and I couldn’t even count the months in my head…. next time I’ll stop typing to use my fingers. 🙂
Leah
I didn’t receive the email yet but I’m guessing that’s because I ordered days after you all did. I did it on Sunday or Monday. My charges weren’t pending, I was actually charged. I’m guessing I’ll get a cancellation soon enough. Oh well. Not worth getting frustrated over.
ReplyLeah
I just checked. The charges are pending.
ReplyKay
I received the same email. So I ordered one box right after seeing this post, then read other comments about order not going through. So I ordered another one (same box) in the evening of the same day and got one confirmation. For me it is either $5 or $10 total, so I don’t mind waiting for 30 days to get my boxes either 1 or 2… hope I get one at least.
ReplyStephanie R.
I just got a email telling me that they do not have anymore of the boxes, so my order is placed on hold for 30 business days. I ordered them when they sent that email. An that the charges are still going to be pending. I am just going to cancel my orders. This is ridiculous!
Replytammy4423
They won’t let you cancel. I tried to cancel when I was double charged and then charged for 4 of boxes in which I only ordered one. They only cancelled two and told me they couldn’t cancel the last. I also got the email about my February box being on hold and like you I ordered right after getting the email. The charges have dropped off my account but I guess whenever ever they straighten out this mess, they’ll charge me again. Hopefully for the right amount. They will not have to worry about me ordering a box again. They can keep them.
ReplyStephanie R.
It feels like essence is pulling a scam on us. If the boxes were out of stock why are they still selling them? I am going to spend all day on this phone with to get my money back. I am not waiting 30 days and they ship me the wrong items.
MJ
I noticed yesterday that one of the pending charges (I placed two orders) in my bank account disappeared, so I called to confirm my orders. The person I spoke with said both orders had gone through and he didn’t see any problems. I checked my email a few minutes ago and there was a message telling me one of my orders had to be placed on hold because the boxes are suddenly out of stock. This ticks me off because I ordered as soon as they went on sale. What a nightmare!
Replytam
I received the same email which is disappointing. I ordered as soon as I received the email about the sale which was before it was announced on here.
ReplyLinda
Same ?
AnnaS424
I’m assuming a lot of people will start getting these emails from essence…
“Thank you for your recent order. Due to the unforeseen demand for
the item(s) listed below, your order has been placed on hold.
Qty Item No Description Amount
******************************************************************************************
1 EB04161 APRIL BOX: FRESH START 10.00
We anticipate these item(s) to be restocked within 30 business days
and will ship your complete order if at all possible. ”
For reference, I ordered on the 8th at around 1:15pm pst and received my confirmation email a little less than one hour later. I’ve only had the one $10 temporary authorization on my card this whole time. Not too worried. If I get it great, if not oh well. I’m not going to call either. That just sounds like a bad idea!
ReplyChristina
It’s so weird that they still have the box up on their site
Replytammy4423
I wonder if it has something to do with them selling boxes at the booth thing they were talking about on Instagram. It sounds like they were selling boxes there. If so, they should have really accounted for the boxes they had already sold online.
ReplyAnnaS424
Actually, have to correct myself. The temp auth on my card is gone now. So that’s nice I guess. Hopefully that just means they won’t charge unless it ships.
ReplyMary K
Yes, I got the same email regarding 4 of my boxes, including the one I never ordered in the first place. Perhaps the demand was so high because they duplicated multiple orders? And what company ever restocks a clearance sale? Kind of defeats the purpose. I’m betting very few people will actually get the boxes they ordered at all.
Leah
I placed an order two nights ago. I haven’t received anything. No email, no charge on my credit card.
ReplyTrisha
I just got an e-mail saying they are out of the Aapril box and my order has been put on hold for 30 days, this does not look good.
ReplyChristina
30 BUSINESS days! That’s a month and a half!
Tammy4423
I don’t know what’s going on but they messed up my order. First it took forever to get order confirmations for two orders I placed. Then one confirmed me ordering two boxes when I only ordered one. I called them yesterday and the guy did not seem to know what was going on. So he said he would hand it over to a supervisor. While I waited, I got another order confirmation emailed to me for the same double box again where I only ordered one. So, I called back to make sure I did not get charged again and the second guy did not know what was going on either but he was at least more helpful. On the order where I clearly ordered one box, they doubled it and he said on the one where I clearly ordered two boxes, they only had me listed for one. So, he said he would look into it and call me back. When he called me back he said now they had me down for four of the boxes in which I only ordered one and the other order was fine. So, now I am sitting with $40 worth of orders and six boxes when it should have only been $25 and three boxes. So, he tells me he can take off two but the other $5 box he can not. I don’t understand it but I agree and he ended up giving me three months of Essence magazine to make up for the extra $5 box he could not take off.
ReplyMary K
Um, yeah, right there with you, Tammy. I was hoping this wouldn’t turn into a problem, but it appears to be going that way. I’ve now been charged twice on my c/c and both purchases are incorrect; I don’t know where they got their info or why they are unable to correct it. I have called and emailed, to no avail. I wish I’d never ordered any at all at this point.
Sh
Same here. I got the thank you page, but no email, confirmation or charge. I thought since I ordered over the wknd it would take until Mon to get confirmation. Nothing yet
ReplyLeah
I thought the exact same thing! But guess what, I got an order confirmation about an hour after I wrote this comment 🙂 No credit card charge yet!
Kendra M.
Does anyone know when these will ship and will we get tracking numbers? Thanks!
ReplyMuoi
I just one (May) of three boxes today!
ReplyCMB
YAY, I picked up October, November, and caved and got April… my mom loves trying out spot correctors and I will try some of the other items. Even though I’m not a WoC, many of the items in the Essence boxes will work for my curly hair (debated getting 2 of the DevaCurl boxes bc I love their travel sizes). I’m excited!
I never subscribed because you never know what you’re going to get, but the ability to buy past boxes is great! I hope other boxes start doing this more regularly…. holding a few boxes back and selling them a few months later 🙂
ReplyJennifer
Same here, not a WOC, but I have frizzy, course, wavy hair so a lot of products marketed toward WOC work well in my hair.
ReplyOllieG
Placed an order last night and it took a couple hours to get my confirmation email. I’ve always wanted to try Paula’s choice and I also got the August box. I love nudestix and they are normally $24 so I couldn’t pass it up for $10. I see the other items as a bonus.
ReplyLuna
I ordered 5 boxes earlier today (October – February). Like others, I didn’t immediately receive a confirmation email, and at the time my cc wasn’t charged (not even the $1). Around 4pm PST I received a confirmation email, but it only showed the February box. I checked my cc and it has only been charged $10. I’m okay with that. Like someone else said, when weird things happen when trying to place an order then I take that as a sign it’s not meant to be.
ReplyLuna
I got a confirmation email this morning regarding my other four boxes, but I noticed my cc hasn’t been charged yet.
ReplySheena
Same situation. Mine was just charged though..seven hours after getting a confirmation email .so keep checking
Grow your brand with authentic customer reviews.
Please do not enter your email address in the Name field or in the comment content. Your email address will not be published. Required fields are marked *. Remember to post with kindness and respect. Comments with offensive language, cruelness to others, etc will not be approved. See our full comment policy here.