Little Lace Box October Box – Shipping Delay Update

I have not received the email at all – not in my spam folder.

Yay! Got my shipping notice! I am surprised that there hasn’t been any spoilers?

Any updates Liz? It is a few days after the 27th has anyone gotten a shipping notice yet? I guess this is now the November LLB I was hoping to use some of the items as a housewarming gift I am putting together for 11/2 guess I better go shopping this weekend because this box will probably not arrive in time. Grrrr! Delays are no fun!

This is a really amazing way to handle a vendor delay and their CS is usually great but I’m a little sad at LLB this month. The account page says auto renew and that’s apparently untrue and by the time I found out it was too late for October.

This is what Lit-Cube should have done with their Lost in Austen boxes! Well done LLB! This is true customer service!

There really are amazing. They always deal with everything like adults. They truly care about there customers and it shows… There are so many boxes out there that really need to look to LLB for a lesson on how to treat paying customers.. If your reading this LLB… Look at all the love that you have here.. Your the BOMB. Keep up the amazing job …Big ?

I adore the people behind this box! So classy! They could’ve easily not said anything, not offered refunds or to hold the box( which never in my life have a seen a sub box do!!!) and taken the way out every other box does but they are truly different! Also anytime I’ve ever reached out to customer service not only do I always get an immediate response but the owners are the ones who respond! This box is by far the best box in the history of sub boxes, curation is one of a kind!

Has anyone received the gift card that was supposed to come when you bought the 6 month deal? I’m not sure if it will be sent when the box ships or if I should have already received it.

I really do not mind waiting, but should these boxes plan out at least 2-3 boxes?

Did anyone else not get the email from LLB? I’m getting worried that I might not be getting the box, since I didn’t get the email.

I really appreciate they reached out. I don’t NEED to have my box right this second, and there is nothing they can do to fix those kind of situations. Honesty works for me.

LLB shows the world of subscription boxes, especially the smaller ones, how to deal with delays: inform everyone, explain the situation honestly, and offer to either hold the box or give a refund. That’s true class! Between this and their understanding that not everyone celebrates Christmas, and their willingness to offer an alternative to those of us who don’t, and of course their excellent curation in both the main box and the Serendipity boxes, this company is truly an outstanding example of what can be achieved — and an example of what others should aspire to.

Ok, so wow. During the last promotion they had I was in the unfortunate situation to have had no Internet or power for five days due to Hurricane Matthew.
When I finally did reach them by email, I gave them my address so that they could verify I was actually telling the truth and requested they allow an exemption for being only one day after the promotion ended. They would not.
One one hand, it saved me some money. Although I was a little disappointed.
Karma
Truly unfortunate for everyone. So sorry you guys are having to wait, I know how frustrating that is.

I appreciate the care and concern that LLB has for their subscribers. They do not disappoint in their boxes or there communication.

I want my box bad ..lol, but the way they handled this and as excellent as their boxes usually are I don’t mind a bit to wait:) I think what makes customers so mad is when they are kept in the dark but this company has been constantly good about keeping their customers in the loop..good or bad news:)

As they attempt to personalize the boxes more I expect delays to be more common. I mean monograms in last months box must have slowed down packing. This month the were asking for sizes. They are trying not to be a one size fits all sub and giving us the opportunity to give preferences, then, unlike most subs trying to adhere to them. I hope that this doesn’t cause them a problem as they are one of my favorite subs. I’m glad they notified us about the delay. They don’t normally ship until the 20th of the month anyway and use 2 day shipping. They usually ship December early for gifting and travelers.

Sucks that I have to wait. I’m always so curious and llb never gives spoilers!
But this is the perfect way to handle a situation like this, better to me transparent and explain any delays or changes as soon as possible than to wait until customers are mad and then explain whats going on.

I don’t even sub to this box, but I’m very impressed with their customer service communication. This is the exact right way to handle something like this. Other boxes could really take a lesson.

Whew, glad to know what is going on so I can stop checking my account every 5 seconds haha. I appreciate the information, thanks MSA! I cannot wait to get this box, and I don’t mind waiting if that means it will be perfect, right?!?

I’m really happy with the way they have communicated this delay with customers. I look fwd to LLB every other month and while I’m not thrilled to wait longer, I imagine they are even less thrilled with the situation this puts them in. I hope people stay kind, and realize it’s not in their control at this point and they are still trying to make it right. I’ve seen these comments get a little snarky at times. Thanks LLB!! Can’t wait for my October box!