New Beauty Test Tube Subscription Review – January 2017

Their customer service is terrible! I got stuck with three test tubes due to a website glitch and attempted to correct it right away. I come home from a trip and I have three test tubes waiting for me and the person on the phone was incredivly defensive and rude.

I’ll buy my own stuff thanks. Skincare should be fun. This is not.

Just wondering if I receive the same exact box in the four little bottles of the BeBella are almost empty are yours to? Like literally there wasn’t even enough in there to do anything with! Also a few things on a packages said 2012! should I be concerned you think?

I just signed up for new beauty test tube and I’m wondering if this will still be my first box?

Wow, once again I am so grateful for these reviews and in cases like this one, the comments! I was seriously considering this sub until reading about all the poor experiences and ‘meh’ items. Sounds like a seriously frustrating experience. Thank you all for saving my money AND my sanity, lol!

I loved most of this box. It was my first time.

I found the BeBella samples too small and the eye cream made my sensitive eyes swell a little.

I got the Vbeaute lip gloss too, but in a different shade, called Dare. It was a really neutral light brownish shade – I think it was my favorite thing. The light-up lip gloss was ok. I guess if you were in a dark bar that would work well, but the New Beauty customer is probably not so much a dark bar kind of woman. Between the two lip glosses, I like the Vbeaute better.

I loved the mask. My skin felt amazing after I used it!

I agree with you that the hand mask gloves smelled. It was like a Rosemilk kind of smell, but it seemed to turn a little stenchy as it got warmer in there with my hands. I did not find it absorbed that quickly after I took off the gloves – probably took about 10 minutes.

Haven’t tried the Spongelle yet, but I’m looking forward to it.

I like the Christie Brinkley exfoliator and the Osmosis serum fine.

And I loved the Grande brow gel. Not surprised by this, because I have the Grande Lip Plumper from my Ricky’s box and I like that too.

I often read sub reviews at least twice, if not three times, especially if I get the sub. Once when it first comes out to see what to expect. Sometimes again when I get it to see what people think. And again after I try the products to see if my experience matches that of others.

I’m still waiting on my box, when did people receive theirs? I emailed customer on Monday and haven’t heard a peep….really disappointed.

I saw the deal too on black friday but it says while supply last so I didnt jump

Btw has anyone received the magazine subscription which is supposed to be included in price? I’ve got 2 boxes (Nov. and Jan.) and no magazines. Their cs is really bad. This month they didn’t even update information about the new box on their site. January box came to me dirty and sloppily taped. Nothing to be excited about in the contents. Two lip glosses… (Are you kidding me???) I canceled my subscription.

For only $29.99 I thought this box was great! I love the Spongelle and that is just about the cost of the box alone, the rest of the items were just a bonus. The hair spray works fantastic on my fine hair, it held in place all day long. The lip gloss with the mirror and light is very pretty. I love this box and I loved the one before this one too. You get a lot of products for your money compared to many other boxes.

This box is so he worst I was dissatisfied ev ry time not worth it for tiny samples

I was receiving the previous box and then cancelled and tried other boxes – poor customer service and redundancy. When 2.0 came out I was excited – liked the first box, But January… what a let down. Again really bad customer service via email and on the phone. They over charged me – I had a deal for free shipping for 6 boxes and they disagreed even though I could prove with confirmation email. Horrible.. I canceled 2.0 – there are much better out there.

Hi @TestTubeBeauty I have been a customer for a short time. However, as of today, I won’t be anymore. I joined in November after seeing your FANTASTIC November box with the heated hairbrush offer and I was so excited! Yay! I ordered right away! I received the box which was awesome, except.. the bronzer was smashed.. like all over the place. No big deal..it happens. I’ve been buying subscription boxes for a long time so I understood. But, hmm.. where was the brush? I commented on @TestTubeBeauty Instagram and Facebook pages and I received a response on the IG. Apologies from your company and we will get the brush out to you as well as a new bronzer. Great, thanks! It’s now January 6th and I have neither. I’ve called, I’ve emailed, and still . . . nothing. I was billed for the January box and I just received it. Meh. I have to be honest and say that even if the January box blew me away I would still cancel. The way that I’ve been treated by your “customer service” company as well as the parent company rep I spoke to, and the fact that even after sending screenshots of the Instagram comments where I was assured that not only would the shattered bronzer (that I’VE PAID FOR ALREADY) would be replaced but WHERE THE HECK IS THE HEATED BRUSH? and the fact that I have neither of them – what kind of company is this?! There are hundreds of subscription box companies out there. This is NOT how you treat customers. Take note.

I give this box a resounding “meh”.

In all seriousness though, I bought the last box and liked it but was very dissatisfied with their customer service. They had a black friday deal (which you missed in your roundup liz! :)) of a free heated styling brush worth $99 advertised in a banner on their website which they refused to honor because they were “out of stock.” And customer service reps were honestly quite snippy about it. So unless a box really knocks my socks off, which this does not, I hesitate to risk buying from them again. I would rather give my money to companies that honor their promises and value their customers.

Also, does “beach grass” sound gross to anyone else? I love the smell of the beach, love the smell of cut grass … but beach grass? Reminds me of that sticky, tacky, gross stuff that clings to your legs if you spend too much time lurking in the shallows D:

Watch that VBeaute lipgloss. Mine was dated 2013! Lovely…and there was hardly any product in those tubes of the Bebella. I’m trying to decide if I should keep this one or not, might have to try out LookIncredible now that they’re shipping to the US.

Great review! To be honest, I was a little disappointed with this Test Tube. I’m happy to get another Spongelle but the brow gel was too dark for me and the BeBella tubes hardly had any product in them. The tiny bit of product that I was able to test was nice but there was maybe enough for three uses and I barely used a pea sized drop each time. I like like lip glosses but not two in one box, I’d rather be able to try something else. I haven’t tried the mask or gloves yet, but I look forward to it. For the price, I’d rather have products I can use more than one or two times. I ended up cancelling but I’ll keep my eye on future boxes. I really like that it’s easy to sign up and cancel this sub.

I signed up yesterday! Wonder if this will be my 1st or 2nd box!

I am impressed, that are a lot of great items. I just canceled Beauty Fix and maybe that could replace it. Would I still get January the box if I would sign up today?