Serendipity by LLB Subscriptions – Available Now!

Isn’t there any way to find out what this company is doing in regards to refunding pre-paid customers money? Is there any weight in reporting to some agency to press for what’s right? I’ve left a contact request, sent an email – but this is horrible. Anyone have any updates?

Has anyone heard anything about the March box?

Can you believe this crap?? They were advertising (and you have to pay annual up front) just before cancelling subs?! Really? They received money for tons of annual subscribers, yet they couldn’t work things out ahead of time?? They should of had a ton excess.. What did they do with all of our money??! Seems like spend it themselves and then try to throw something together last minute. So wrong what they did to so many of us who put our trust in them to come through and just simply give us what we paid for.. It makes me so sad. Not just losing the money, but them letting so people down when they look forward to receiving a product they bought. I feel sorry for them that they still couldn’t understand how much disappointment they caused to their customers.

Liz,

Has there been any news about Serendipity by LLB? I subscribed for a year a year ago and did not receive 2 boxes last year. LLB extended my sub however there is no news regarding the March box?

Thank you so much for all that you do.

Anyone know when we can expect to receive the March box? really hoping it’s not gonna be late!

IIn defense of Liz and MSA they stopped posting reviews of LLB when they were a monthly subscription due to poor customer services, reviews, etc. It was only after LLB improved and revamped their brand did MSA began reviewing their box again. With that being said when I subscribed to the Serendipity Box I went in with my eyes wide open, this is why I made my payment through PayPal to protect myself. Their customer service has been great up until the November box when they dropped the ball. I opted for the additional box and now I am waiting to see what will happen. I

I heard back from them on Messenger. They are cheerfully refunding me. Then I got an email saying “Thanks for subscribing!” Then I got an email stating the amount they will be refunding me, which is $2.20 less than I paid. Then I got an email saying they had cancelled my subscription. This part is true as I can no longer log into their site. These people are screwed up. I’ll wait to see if I actually get a refund as “it may take up to 5 days.”

I just signed up for Serendipity but unfortunately my first Serendipity box will be the March box, I guess because January is sold out. But I’m really looking forward to this subscription.

I was surprised to see advertising for openings with this sub, and for a new throw subscription. I did an annual sub in August. So far, only received the one disappointing Sept. box. I never got an email about the Nov. box. I did contact customer service for a refund w/o issue for Nov., but would not have known about the issue had I not read it here. I do hope for a much better box for January. I still kind of feel that something should have been sent for Nov., particularly since they were remiss in not notifying many of us that they would not be sending a box at all. I won’t be renewing.

I just subscribed to this (though I am a little nervous, given these posts). I put in the promo code from the last review MSATen and it worked, and took $10 off an annual sub.

I was a subscriber, but never got an e-mail about the cancellation of the November box. I had multiple issues with LLB / Serendipity (missing and / or broken items, only 1 glove sent last winter, etc.). I just couldn’t continue to subscribe. I hope those who stayed with them are “wowed” by the January box! Maybe they will get extras they had stockpiled from the November box that wasn’t shipped. Through all the issues I found the CS to be really good (when they eventually responded – sometimes upwards of 5 business days from my initial e-mail).

I received an email from LLB stating there was a delay with November and I could choose a refund or an additional box. I chose the additional box which is on my account. This is the first time that I have heard of them having any issues with Serendipity as an annual subscriber to this box. They let us know we would receive January as scheduled. I look forward to January as this is a really great box for the price.

I contacted them about January because I’m moving and I wanted to know if I would need to change my address depending on when it would ship and the customer service representatives told me it would ship on the 20th.

As someone who actually runs a sub box and knows the ups and downs of it all (hateful customers, vendor delays, shipping problems), I really am trying to have sympathy for LLB. While I have trusted the readers on MSA for a while and seen their many concerns, I still decided to grab an annual sub for Serendipity last summer for $60 and figured it wouldn’t be a big loss either way. All that to be said, I ordered this sub in July and have only received ONE box from them (yes, I did see the news about the November cancellation) with no information as to whether my January box is on the way or not. I’ve heard the stories of the LLB employees harassing MSA readers and their general lack of togetherness. Again, I really, really understand what its like running a subscription box, but my patience is already being tested with LLB.

Liz, is there anyway you won’t post new info on subscription boxes who have clearly had problems, etc.? I honestly wouldn’t feel right promoting some of these boxes w open subs and a free gift w a three month sub (Globein) considering how many issues have come up lately.

Wait, is there a January box? I haven’t heard anything yet – when do they normally ship? This would be so frustrating if this happened two boxes in a row…

I would just do month to month with them since there is no discount for buying a year.

I ordered an annual sub to this box in September. I have yet to receive anything from them, either box or communication. I heard about the November cancellation here and emailed but got no reply. I have since messaged them on FB and no reply there, either.

I highly discourage any one from subbing to this box until they get their problems worked out.

Is there any news on the January box since they didn’t send out a November box?