Facetory Shipping + Pricing Changes – Sign up Before April

FYI, I emailed them to ask about the increased shipping price for those of use who have multiple subs. Here’s the response that I received today:

Hello! Thank you so much for your patience regarding the new shipping rates.

The FaceTory Team always strives to take our subscribers’ feedbacks into consideration in order to provide the best possible overall customer experience.

After much discussion, our team has decided to offer a discount to all our subscribers who are subscribed to more than one plan.

Each subscriber will pay the original shipping cost on the higher end first plan, then only be charged an additional .95 cents for their second or third plan.

Please let us know if you have any further questions or comments.

I think with the shipping increase I still will keep this sub as it is one I actually enjoy. I look forward to my face mask Saturdays and having a little me time before I look into my next work week. And paying $8 for 4 masks isnt too bad in my opinion. When I first joined I thought paying the $6 was way to cheap. So I am not too upset.

Well I’m sticking around. I love sheet masks but don’t need to get large quantities every month. $8 for 4 masks is still a great deal, especially as single masks go for $6 at Sephora. There really isn’t anywhere else to get single masks for $2 each and the variety makes it fun!

What I really don’t understand is their business model. Normally, when your customer base increase, the business will buy more supplies and can negotiate higher volume discount, which should drive cost of the product (aka mask) down, not up.
Same thing with shipping. When business reach certain threshold in shipping volume, shipping companies sign contract with the business and provide discounted shipping rate if business guarantees certain volume of shipped packages. Shipping companies does not raise prices if business increases their shipped product volume, they actually provide lower shipping rates.

What is wrong with their current form of shipping? I always received my orders super fast! Some of you are commenting on how the shipping costs are actually reasonable — if that’s the case, why didn’t they just charge for shipping to begin with? What’s different that they now have to charge shipping AND raise the cost? Everything was perfect, and they totally blew it! It looks super sketchy and like another case of greed to me. Canceling.

With 3B box ending subscriptions, I was seriously considering getting the 4 mask sub. It was almost too good to pass up, but now, eh…

Not that $2.95 is a ton for shipping, I just don’t like (knowingly) paying for shipping with any sub. I’ve done it, but it’s rare that it’s not a deal breaker for me.

Maybe if they hid the shipping charge in with the actually price increase of the sub (throw in another mask and increase a one or two bucks), I’d be more likely to be on board.

Either way, I’ll just keep that $8 in my pocket. 🙁

Canceling — not happy!!!

Count me as another cancel. This is disappointing.

Now I’m canceling. Not happy!

I’ve actually been trying to decide which boxes I need to cancel cause I’m going through some sudden financial issues at the moment. I was sort of happy to get this email because they just made it that much easier to unsubscribe. What’s a shame is if I ended up having to cancel anyway then I definitely would have gone back, but now I don’t think it would be worth it. I was likely going to keep this one for the good price anyway, but I just can’t now.

Like previous commenters, I’m really disappointed that they would make such a drastic price increase! I feel like they will be losing a lot of subscribers.

I was planning to subscribe for next month, but it looks like if I subscribe now, I can get the March box at the old price and cancel before they bill at the new price on April 1st?

What a bummer. I joined both Facetory and Mask Maven last month figuring I’d see which one I’d rather stay with. I was leaning towards Facetory, but now it’s looking like Mask Maven for the win.

I was so excited for this subscription. But you guys are right, the costs are not worth the products you get anymore. Going to cancel too.

Seriously, I just signed up two hours ago. Hmm, I wonder if our influx was large enough for them to see an opportunity. Shady shady shady. I’ll stick around for a month or two because it’s still cheaper than 2 Sephora masks. I like to send an added goodie or two in my swaps and this would have been perfect.

I WAS going to sign up….but not any more!

I can understand the shipping increase but not the price. The four masks probably costs at least $2.78 to ship. An introduction price of 0.99 cents shipping is a good deal but a seller can’t do business if they give things away. At the old price with new shipping the price of the four pack is still only two dollars a mask and from the review it appears they still give masks that retail for more than two dollars. That is still a good deal. The seven mask pack in a box would be at least $3.50 – $4 to ship so that is fair pricing. It feels like a sneaky thing to do but they may have been testing the waters and found they had to make adjustments to stay afloat. Since I need to see a seven pack mask box in review I will reserve judgement until then as to whether or not that is a good deal.

They shouldn’t have done such a drastic increase so fast. Maybe add $1 to shipping, but you advertise something it’s a brand new sub and get a ton of people to sign up, obviously because they enjoy feeling like they’re getting a deal. Then only a couple months in, up the price? That’s a business no no. I really loved this sub and raved about it and now I’m seriously debating whether to cancel??! Bold move guys… Really cool.

I’ve been a subscriber to the Lux box for 2 months. When were they going to tell us that they are raising the price? I’m going to cancel.

yeaaaaaaahhh… cancelling.

Uuggghhhhh, so disappointed!!! I get both boxes… I’m not paying shipping for both, that’s ridiculous! I loved this sub, but now I think I’m going to cancel and take my business elsewhere. I don’t understand… When these sub box companies get MORE subscribers, why do they RAISE their prices???

Wow, I kind of feel scammed. I signed up 6 hours ago and now this hike….not sure iF will stick around

hah, they did not hesitate at all! i will definitely be cancelling. it should NOT cost that much to send 4 masks in a thin non-padded envelope! booo. i was hoping to be a long time subscriber too.

I cancelled. I had it for two months and I like the masks, but I don’t use them often enough to justify this subscription.

Hah, nope.

Hmm… I just signed up yesterday and while I’m not excited about this change I understand and figured it was too good to be true, $6 for 4 masks. O well I’ll give it a try but more than likely I’ll just cancel my lux box and get the fresh one with only 4 masks.