FYI – Little Lace Box February 2017 Box Shipping Update #2

Does anyone have help for me I have never got anything for my 6 month subscription and no reply from e-mails or phone calls. But they got my money. I started my order in November of 2016 and still haven’t got a thing. I am thinking of contacting the ATTORNEY GENERAL. Any advice for me out there????

Has anyone gotten any update or heard anything about the Serendipity box shipping out?? I thought it was supposed to ship on March 22nd?!?!

Anyone else notice that LLB’s Facebook page doesn’t allow posts? You can’t even post anything on their photos. Yeah, Darth Vader seems to be one scary dude….. If your company is too scared to allow posts on your FB page, you need to reconsider your decisions.

I bought the Black Friday 6 month deal, and so far I’ve received a welcome box. I was upset at the time, because I thought the December box was going to be my first one, but I didn’t read the fine print so that was my fault. Now I’m getting a little anxious. Once my February and April boxes arrive, I do not want to renew. Is this an automatic renewal? Does anyone know how to cancel?

Oh, let me try!

This box is going to be the best! We’ve almost decided what to include in it! The ideas in this room are just GLOWING!!! Just as soon as we release a new round of boxes we’ll use that money to buy some things just a tad cheaper than the amazing things we have in mind! You’re going to be so excited for our box! When you open our beautiful package the contents will be sure to surprise you!

The drama with these LLB posts are like a soap opera. I’m staying tuned to see…Who will be banned from subscription island next?
-cue dramatic music-

I would rather wait and receive a box like the December 2015 Little prince box than get another March pop sugar box on time.

I’ll be curious to see how many legitimately upset subscribers are cancelled for (daring) to voice their opinion here. It happened to over 75 of us before (at last count, myself included and I never even complained!). This latest email was quite insulting. It essentially said anyone bothered by the neverending delays has no legitimate reason to be upset and are just hard to please. It wasn’t an apology at all. It is likewise frustrating hearing others say “my interactions have always been fine.” So were the rest of ours. Until they weren’t. Knowing how horrific they’ve behaved in the past and the continuing snarky, rude, entitled messages that have been sent since, I couldn’t care less if never had a negative encounter; that’s all I would need to know. After being told in not so subtle terms that I was too stupid and uneducated to “deserve” their subscription (I’m a federal judge and reserve military attorney), I wouldn’t hand them money if they were sending the Hope Diamond delivered via unicorn ridden by George Clooney. No “good value” is worth being abused for the privilege of paying someone else for goods/services. Seeing it happen to others was enough to make me cancel, which is when and how I learned they’d done it for me (in true passive-aggressive fashion, I received no prior notice). Those of us who went through this before really don’t care to see it reviewed/promoted again, for good reason. And since so many seem to not know what happened before, that’s why I continue to share my experience. If it didn’t happen to you individually (yet), you can in the meantime enjoy the latest insulting message in lieu of your (overdue) sub box.

I don’t fault Liz one bit for going with followers when they said they wanted this box reviewed again. That’s where she’s supposed to take her cues, from her own subscribers. At some point enough will be enough and I trust she can make that call herself considering it’s her site!

So February LLB, March Serendipity and April LLB are all supposed to be delivered sometime in April now?
At least a spoiler would be nice. I get nervous when a spoiler doesn’t come out. To me, that means there nothing exciting in the box. (Thinking of March Popsugar)🤔

Tiffany-
Yes, I have both LLB, and Serendipity subscriptions, which I paid for in total up front. Sounds like you had a similar email exchange with them!
I wrote to them again last night but no reply yet. I guess a phone call will have to be made, unfortunately.

I went to their site today and it says that all subscription plans on all their boxes are “temporarily out of stock”.
Is that normal?

I have a question, not sure if anyone is in the same situation.

I ordered a 6 month deal for LLB off of Gilt City in December. I haven’t received any of the 3 boxes yet, but when I look at my account on the LLB site, it says I have 2 boxes left. Is that the same for anyone that has a 6 month or 12 month subscription? They took off the one that was supposed to go out in Feb?

Thanks!

I think the disappointment, irritation and I guess ( anger?) should be directed at the source not Liz as she really is just the messenger. She has reported what information is available. It is up to the individual consumer to decide whether they want to support LLB and their business practices or not?

The idea that Liz gets paid by LLB is pretty funny! She neither needs the compensation and Im not certain that LLB could follow through with that at the moment. They are having LOTS of “delays”.

I am a subscriber- I will give them the opportunity to make this right with this box. If they do not or Im not happy then I will move on. Cancelling a subscription or voicing concerns either through the company’s social media outlets or with the company directly is more productive- lashing out at the person who provides information to us- not so much!

Liz I’m curious about why you are still reviewing these boxes? I have no idea why you gave them a second chance but if you take the time to read through these comments as well as the comments on the other shipping delay thread you will see that they are still doing the same stuff. Cancelling subs for no reason,blocking people on Facebook,etc. Now the constant delays. Are they paying you? Do you like your free Little Lace Box that much? I kinda question your motives for continuing to support and forgive these snotty little girls. I hope you actually post this comment and fill your readers in on what your reasons are.

At this point, I just want my money back. I signed up for Serendipity last spring and prepaid for the six months. Received two. Missed November because they didn’t send it out. Got January’s (not impressed). I just moved and it took them two and a half weeks to respond in recognition of a change in address. Now another delay. Yes, I realize this delay is for LLB, but based on past history, it will also delay Serendipity. After all, that is a lot of boxes to send out. If it even gets sent at all. I’d like a refund for the remaining boxes but I doubt that happens. Honestly, at this point I don’t even remember how many I’ve actually received and how many of the six I am still waiting on.

At least give us some spoilers to show this box is worth the wait!

“I think even the apologists are getting tired of making apologies every month.”

You would be correct.

These girls have lost their damn minds. These boxes are not free samples or prizes or extras. These are goods that have been paid for PRIOR to shipment on the conditional contract that they would be shipped bi-monthly for the length of time you signed up for. Other than violating contractual agreement, more than once, they have the nerve to act like the paying customers are somehow frustrating them because we aren’t ok with it? These are the sort of kids that would push you down on the playground and apologize for the fact that it hurt and not the fact that they did it. Maybe the parents should focus more on raising humbled business women that take personally responsibility for their mistakes rather than entitled, emotionally charges children who think everything is someone else’s fault.

God speed to their future husbands (or wives, lunacy does not discriminate).

I really like the curation of their boxes and honestly don’t mind a delay here and there, as it happens. BUT, the part that puts a bad taste in my month is the attitude in the delay letter. “We realize some of you will not react well…” A delay notice / apology letter should not be about how badly WE will react! Maybe they need to look at how some of the other companies handle delays gracefully. I don’t think the negativity on here is about the actual delay, but how the delay is being addressed.

So are we now getting two boxes in April? I’ll be glad when my pre-paid sub is up so I don’t have to keep figuring out how many more boxes I should get and if I am getting what I paid for! Really think we should get something extra in our boxes for this!

I think the Serendipity sub is great — you can’t beat the value. Delays are probably to be expected, but this is getting to be a habit rather than the exception.

That said, I have never had a problem with this company and customer service. They have always responded kindly and accommodated any issues I’ve had.

Wow. I just subscribed to this as my first Serendipity box for March. SO glad that I haven’t tried LLB with all the delays and customer service issues. Serendipity actually looks neat for the price and the bimonthly aspect is perfect for me right now. I hope they don’t end up delaying that as well or giving me a hassle if I try to cancel later. I don’t think I have gotten anything from them about Serendipity, but this email posted is disturbing. Not sure this is a company I want to support when there are so many other great subscription boxes out there, kind of wishing I had my money back….

Glad that I saw this post since my email went to my spam folder which I seldom ever check.

I signed up for Serendipity a couple months ago, right before the last review came out with the face wash that had microbeads in it. I immediately emailed to cancel, and I got a nice response back, asking if I’d like a refund or if I wanted the box I paid for. I didn’t have any hassle with CS, so I got lucky. But I’m glad I cancelled….Just curious if I’ll actually get that Serendipity box.

I was just starting a sub to Serendipity. Wonder, why is the release of that tied to the release of LLB? Is it a strong feeling on their part that the LLB should come first, or is the problem with the release also a problem for Serendip? I suppose that they’re the ones who’d know…