FYI – So Choix is Canceled – Contact Your Bank

The bank is refusing to refund the money to me because it’s been over 60 days. I spoke to a manager and it has been denied. I have lost out on $80. What can we do? I say a class-action lawsuit is in order.

I got the same email today. She’s basically telling us to do the work of getting the refunds we are entitled to, which is fine…but if she had cared about doing this in a considerate, ethical manner it could have been done differently. Lost a lot of customers who may have followed her to her next enterprise. And next time someone sends rambling emails making you feel guilty for complaining…cancel the sub!

I finally got a response from them today. They are not issuing any refunds (not surprising):

We sincerely apologize for the frustration and are working hard to resolve all issues. We want to make things right where we can but unfortunately there are legal claims to our assets from specific creditors, and this process will take some time.

In the meantime it is highly recommended that you reach out to your credit card company for assistance in addressing the issue. Ask for a chargeback and they should reverse the transaction since you did not receive the goods you paid for. Sorry for this inconvenience but this will be the quickest and easiest way for you to receive your money.

We hope this information helps and thank you for having been a part of this journey with us.

So Choix

I canceled my Play and Allure to save money by choosing my own samples. I live in a rural area 4 hours to the closest department store which sells YSL, Chanel etc. I subbed for a Year with SoChoix. Very pleased with my first shipments (January-March) then I received a very sloppy/very skimpy shipment early April. I wrote them and received an apology along with an inquiry as to which cream samples dried out too quickly (so they could resend them). Then the “please be aware your shipment may be delayed” email which I just skimmed. I should have canceled! I just received a letter obviously printed on a printer Running out of ink!! I’m out $64 as it is too late to dispute on my cc and feeling-yep-Scammed And Naive!

I had a three-month sub, which auto-renews, but I temporarily suspended it in March (because I just had too many samples to use and my queue was bare bones). So technically my next payment would be in June. I wonder if I have anything to worry about? I hope they won’t take any future money out of our accounts? What can we do to prevent that?

My interest in sub boxes is already waning & scandals like this don’t help bring me back. No more annual subs for me!

Same as others, I got a reply to my email saying they’d get back to me early next week, pointedly not using the work refund. I filed a credit card dispute. But while I understand why people are skeptical about their quality control, labeling, etc. I will choose to believe they were honest about what they were doing (until proven otherwise.) The samples I got, mostly eyeshadows and foundations were so specific in color and texture that it would have been near impossible for them to figure out dupes for every item.

I am so disappointed! I really loved this sub!!! I would watch my fav beauty gurus then sample what they were using and see if I wanted to splurge on the product. So Choix was such a great concept. Sad to see it go and sad I had to spend an hour on the phone with my bank. 😢

I got badly burned with my sub to the SeasonsBox fiasco … I learned my lesson and now only sub long-term with established names.

Oh FFS! I thought I found the greatest thing ever when I first learned of So Choix, and now they do me like this?? I had three different subscriptions with them! (one for my mother and one for my sister in addition to mine)

Now I have a bunch of phone calls to make…

I really should have canceled my subscriptions the day they sent out that preposterous email.

Update: their Facebook page just reappeared with the following message:

Dear So Choix Customers,
We regret to inform you that due to the difficult economic environment we must close our doors. Despite our best efforts, our last day of business was May 11th, 2017.
We are sorry for this outcome and for any inconvenience you experience as a result of this. Please know we are working to address this with those that are affected.
If you have any questions in the meantime please contact us at [email protected]. We want to thank you for all your support and for having been a part of this journey with us.
Management Team
So Choix

I never subscribed but I have been burned by other fly-by-night subscription boxes. I have learned never to pay for more than one month at a time and stick to the usual round up of long lasting boxes.

Subscribed 3/31 to a 6 – I’m on the phone with Discover & they’re being pretty good about it (when the guy went to do research, he actually found this post!) Only problem is that they asked for the email saying it was a 6 month contract – I deleted that & since it’s been over 30 days, it was auto discarded. They still are going to investigate & give me an initial credit, but I think that email makes it easier! Lesson learned.

I never subscribed, but I was always skeptical of this box’s legality. I just don’t see a world in which Dior, Chanel, and comparable brands were on board with their products being sold as manually re-packaged samples in unlabeled packages. I wouldn’t be surprised if the company shut down due to a cease and desist order.

I received the first box of the $60 6 months deal and really liked it. I received the delay email on 4/23, and when there was no update by 5/2, I emailed asking for an ETA. When not received by 5/6, I sent a cancelation request. The next day I received a very polite apology for the delay in response and was promptly refunded for $45. I liked the concept, and I am sorry that they could not make it but specially sorry that they did not refund all customers prior before going MIA.

I remember now that their welcome page changed recently to show they weren’t taking new members. I thought this was a good thing as it meant they could take care of current members’ orders in a more timely manner. All it really meant was they were good enough not to take money from new memberships they wouldn’t be fulfilling.

I canceled this a few months ago. I realized I was paying $10 a month for samples I might eventually get around to using, just so I could get $10 off my favorite Chanel powder. It didn’t really make sense, since I don’t buy the powder monthly. I just order it at full price from Macy’s now. Comes more quickly, too, and I’m not accumulating more samples.

That being said, I enjoyed it while I had it. I discovered my favorite foundation from Bobbi Brown and also the aforementioned Chanel loose powder.

Oh no I paid $60 for six months and only got two. I suppose it could have been worse since I thought about getting a full year. One annoying minor thing is I had five foundations at the top of my queue so I spent a lot of time researching shades on various sites. I can’t believe they’d just vanish without a word.

My last email from them

I sincerely apologize for the delay in receiving your order and the delayed response to your email 🙁 We’ve been experiencing a high volume of orders, which has led to fulfillment being backed up and delayed, and unfortunately, your order has been impacted by this delay. We know that this is super inconvenient for you and it is not the experience that we want you to have with So Choix. I went ahead and instructed them to prioritize your order so that it is sent out hopefully by Friday. Also I wanted to go ahead and combine all three orders and send them out to you to avoid any further delays but I noticed two different address. Could you verify which address you would prefer? Please let me know asap so I can make sure your order gets out to you.

Best Regards,
Antoinette @ So Choix

http://www.sochoix.com

They said they will sent out my order by last Friday and I finally got my shipment email this Wednesday and got delivered today. Luckily I subscribed just last month with a free month trail. By I’m not okay that they have my cc informations… Luckily it just a temporary cc with $$ limited and usages till June.

In trying to find out how they went from “What I don’t want is for you … to think your being scammed.” (quote from Ellie’s April 23rd email) to completely vanished, I dug around on LinkedIn. I found the following professional profiles to list themselves as being associated with So Choix:

Odile Roujol (Current: Advisor at So Choix)
Mary Anderson (Current: Member of the Board of Directors at So Choix)

Plus, there is a LinkedIn Member with hidden name who identifies as being a current Growth Marketing at So Choix.

I can’t send them an InMail since I’m not connected to them and I don’t have a paid LinkedIn membership. If anyone does, perhaps reaching out to them to see if we’ve been scammed is in order.

I liked the SoChoix box that I got but recently dumped a small foil sample into one of their containers and it nearly overflowed. I don’t think paying for a foil-packet-worth is for me.

My box came within a couple weeks. I try really hard not to be a part of instant gratification movement. However, if people had to wait for weeks, perhaps it was time for them to create a waitlist? Growth is good. Not being able to keep up is not.

I am learning not to trust Ellies anymore.

This concerns me. I am waiting on boxes from two other companies that I paid for over 2 months ago. And it wasn’t cheap.
But companies like this hurts other companies who are legit. I won’t pre-pay anymore.

WHAT! Another one! 🤦‍♀️

Things happen and companies go out of business. I understand that. But to try to disappear is inexcusable! What on earth led them to use that approach? How could it possibly help anything? And even more mind-blowing for me is how you could even face your family and friends after doing such a thing?? Terrible.

I have about 7 months left on an annual so choix sub. Between that and LLB (bank says it’s over 60 days and they can’t do anything), it’s been a bad year. Definitely going to limit my subscriptions now – 1 month for most, absolute max of 3.

Every couple years I see a bunch fail,The rest do well afterwards(less competition) So it gives people the false impression its easy money…So a bunch start up again…And a bunch fail again.Over and Over.The more boxes there are,the harder it is to compete for items to wow us with.I think the longer you subscribe to boxes,the more cynical you get about whats a deal or not too