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The box does NOT contain Dermaflash, but there's a coupon inside for $40 off when you purchase a device
The box contains 5 full-size products valued at over $230 plus an additional 11 deluxe and travel size samples for a total value of $400 plus 3 great offers (not included in total value)
We now have a complete list of all the items! (Thanks so much Dayan!)
New Beauty Test Tube is a beauty and makeup subscription service. Every quarter, they send full size skincare, haircare, and makeup products. A quarterly subscription is $59/quarter or $200.60 for the entire year.
At My Subscription Addiction, we believe in better living through subscriptions. We help readers discover new and exciting products and services that will help deliver the best version of their lives.
At My Subscription Addiction, we believe in better living through subscriptions. We help readers discover new and exciting products and services that will help deliver the best version of their lives.
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Hey Liz.. not sure where my first post went, but just wanted to let you know that New Beauty is releasing a Beauty Report sampling box on November 24th, for $29 plus free shipping.
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Sarah
So I ordered right away. Heard nothing for two weeks. Sent an email. Got a reply three days later that my box was shipped. Nothing on my CC bill. I emailed a few days ago asking where the box was…they emailed me back today saying my CC was declined on July 17th!! First of all, my CC has never been declined and I didn’t get any notification that it was and they even emailed me and said they sent the box! Horrible customer service. I am glad the CC was declined so I wasn’t charged for this horrible box. Surprisingly, *sarcasm* all my other subs have no problem billing me and mailing boxes out on time. Will never order from this company again.
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Betty
Same here, I wonder if they cancelled all the orders that was placed before they removed from the pictures that showed items not in the box?
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Angie
They did the same thing to me!!! I came here checking to see if I wasn’t the only one! Horrible customer service!!!
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Heather
Same thing happened to me. They told me my box had shipped numerous times, but it never did. Then after a couple weeks of inquiries, they finally told me my CC was declined, even though I know that was a lie. In the end, I was glad I never got it. I swapped for the items I wanted, and didn’t have to give these schemers any of my money. And now I know not to sign up for their subscription box, which I was on the verge of doing.
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Ella
I’d be interested in reading an MSA review for this box, especially since it seems like Liz got info from New Beauty about retail value that was incorrect – the values aren’t adding up to $400 without the special offers. Between that and New Beauty’s (now-deleted) Instagram post about items that it claimed to be in the box but weren’t, a wrap-up would be useful to anyone thinking about getting this box in the future. I’m actually a fan of a lot of the items in the box, but all the marketing and shipping issues have left a bad taste in my mouth.
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iKristiina
Their customer service is the worst. They never got back to me, I asked to cancel, they got back to me about a week later and said it was too late and just ship it back. I asked for tracking number, they never responded. I just received it today in the mail, and curiosity killed the cat, I opened it. I received everything, and I’m only keeping a quarter of the box, another quarter is just paper, then trying to make you buy and coupons, and the other half is crap that I’ll try and sell/trade for stuff I will use.
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vanessa
If anyone is interested in selling an extra new box… I’m open.
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vanessa
Has anyone else gotten their box yet?
I’m still waiting….
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Melissa W.
I got my first box in the mail that ordered the day they went on sale a few weeks ago, but I ended up ordering a second box about 2 weeks ago and it did not ship yet. Hope this helps..
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vanessa
They sent me an email claiming my box was shipped on 7/21, but I never received a shipping confirm with tracking, & I still have no box.
Melissa W.
I loved this box so much, that I just ordered a second one! The Grande duo is amazing and alone, is worth the cost. All the other stuff are just extras, and I’ll use everything except for the 2 volumizing sprays.
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bria
I’m not a fan of this box, but what I am a fan of is the swaps I’ve gotten from this box! I was able to swap things I have no use for and in return receive things I really really wanted. I thought for sure no one would want most of this stuff but I’ve gotten rid of everything I didn’t want. Plus I was able to swap for extra lumene and it’s a 10 from people who didn’t want that, so I’m pretty happy it worked out in the end. But… I’m still not going to trust this company in the future!
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vanessa
Good for you, Bria! Glad that you were able to get something(s) positive out of a bad situation.
As much as I would have liked to potentially do the same if it occurred, now I fear the swap market will be flooded with cast off items from this box.
Worse yet, I still haven’t gotten a shipping confirm email or CS response to my angry feedback & cancellation request….
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Skimbogirl81
So I was one of those that was ready to jump as soon as they went on sale. The spoilers released beforehand looked great. Then I got the email and said no way. Out of curiousity I just checked and this box is still available. Three weeks later. I hope they take this as a lesson learned, especially after using “last year’s box sold out in 48 hours” as a promotional statement. I’d be willing to bet that next year this box will be amazing. Here’s to hoping!
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Cindy
My box is stuck somewhere between FedEx and USPS since July 27th. No one claims responsibility. For Pete’s sake….the box started out about an hour from my town on July 24th.
Ridiculous!
Last year’s box was so fantastic that I was all hyped for this one. What a major fail!
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vanessa
I just canceled my TestTube sub. I figure if they are experiencing problems & can’t fill boxes properly, they don’t deserve my money.
They need to earn me back as a subscriber.
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meghan
I know that folks seem pretty upset (and I totally get it) but for me getting the Grande Eye Opener Duo was worth the entire thing. I have paid $60 for the regular Grande lash (and trust me *this* stuff works). So, (for me) that made getting the box worth it. I have only looked at the other products and it seems to be worthy. So, I didn’t feel duped at all.
With that said, I don’t want coupons or credit card offers etc.
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vanessa
Don’t give me coupons & credit card offers IN LIEU of an actual product & think that it somehow adds into the RV.
I need hard facts, not paper promises.
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Keshia
💡 I think it’s safe to say that WE have ALL learned our lesson when it comes to NewBeauty and the Beauty Choice Awards box.
Personally, I was overly excited about this box as I was expecting something on par with the 2016 box. This year wasn’t a complete waste as I am getting a chance to try a number of products that I normally wouldn’t have gotten the chance to try. But, SMH there were more than the acceptable amount of disappointments from this box and this company.
I will not be making the same mistake twice. I fully plan on waiting till I know what more than half of the items will be, the total value and the cost of the box before I ever purchase another Beauty Choice Awards box. I defiantly will not be subscribing to any of there subscriptions.
I really hope everyone finds some value in there purchase/interactions with this company.
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Shannon
🙌🏻🙌🏻👏👏👏
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Taren
That’s just it though, why so many were duped! The New Beauty Test Tube is awesome! I just don’t get how the awards box could have been so troublesome. You’d think they’d have their act together more than this!
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TK
I got my box yesterday and I ordered the second day of the sale. My box wasn’t missing any items like some others have said. I wouldn’t be too upset about missing the pinrose because it’s just a one use pad. I’m satisfied with the products considering I bought it as a “discovery” box. I will try almost everything but I’m not sure I’ll purchase this company’s box again at this price. The Care credit “bonus” is ridiculous!! Anyone can apply for this credit card. If you want to purchase the dermaflash, Nordstrom has it on sale now. They have several other beauty devices on sale too that I’m trying desperately not to purchase.
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Sara
This box was so underwhelming and I totally agree with you re: the Care Credit ‘bonus.’ I mean really, a postcard in a plastic bag just saying “oh hey, you can apply for this credit card.” Last year’s box was incredible and had a nice variety of products. I am puzzled that they would think it’s a good idea to send 2 eyebrow serums and 1 perfume packet (skimpy). I’m excited about the Lumene essence but that’s about it.
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Svetlana7e
I got my box today. First, I ordered, canceled, then ordered again. I was exciting for it, but , when I got it two full items (sunscreen brush and towels) I cannot use because they are too dark for me. I can care less about offers (if anyone needs it contact me, I will give you for free). One item, some rose petal perfume, it is small foil packet, they should not counted as an item. I will try other remaining 13 items, but they are mostly sample or delux samples. The vitamins, they give you huge bottle, but it is only filled 1/4 of it, what a waste of container. Anyway, I am glad that I bought it, but would I get it next year – NO.
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Robin
I am so disappointed. It feels like 95% of the items are “deluxe” or sample sized. I can’t help but feel a little ripped off. I don’t want to be negative but I just can’t believe that some of the items included were added to the overall value of the box. A coupon?! Really? $2.50 estimated value for a one time perfume search? Come on guys. I hope the folks at Newbeauty take the time to read these reviews, learn from them and perhaps address everyone’s concerns. TestTube is a great subscription overall and I don’t want to see their entire brand damaged by this particular failure.
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Pixi
My 3 boxes arrived Thursday but I couldn’t get to my po box until today. I checked all 3 as one is for a co-worker. I’m only missing one coupon for $2 off Neocell. The GE Care Credit offer comes in a clear zippered cosmetics pouch and there is a code for 20% off Revitalash products from their website. Hey, every little bit helps. I also got the other Its a 10 product. At least everything arrived in good condition and nothing expired. I know, as it should. I will try to make the best of it by the value in the Revitalash and Grande products which I’ve wanted to try. I never should’ve gotten 2 boxes though. It’s strange how the Beauty Report Box was only $30 and was so much better. Those I’d buy 2 of. I probably would buy one of these again but I’d go in knowing not to expect anything as far as billing or shipment for 3 weeks. Definitely don’t expect anything like a Dermaflash unless it states something like first 500 boxes etc. I kind of felt that from the Beauty Report experience. I think they’re CS is all over the place but it seems New Beauty corrects any errors such as replacing the expired Trufora sunscreen with a really nice vbeaute product. Also if you already have the Care Credit card I think the free magazine subscription is for a new account only so enjoy the free bag! Read For The Cure has a one year sx for $10 anyway😉
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vanessa
Hey Pixi,
Apparently my order was cancelled, even though I kept receiving emails that my box had been shipped.
Would you be interested in selling off one of your boxes? vmarias at usc dot edu
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vanessa
The 2 items I’m most looking forward are the brow & lash serums. I’ve had good results with these types of products, so here’s wishing!
What is the point of the Care Credit card… to order a MAGAZINE?!???? I have a CC acct. I’d hoped to use this credit towards my next Botox purchase 😯
Oy vey.
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Pixi
I got the GE Care Credit card almost 8 years ago which I opened up at an animal hospital when I had an astronomical bill. They are a good credit card and you can defer interest etc. It can also be used at dentists and dermatologists etc. This offer seems to be if you apply for and are approved for a credit card then they will give you a one year subscription to New Beauty Magazine valued at $29.95. They come out 4 times a year and are $10 an issue. Read For The Cure has a one year sx for $10 available.
Taren
There was no credit at all. It was just an ad for a credit card. Major fail!
Missy
Got mine yesterday and opened today now I’m reading these comments and realizing just how screwed I am with this box! I’m sooooo disappointed boooooooo new beauty!
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vanessa
But why? Were you happy BEFORE you read our comments?
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vanessa
FYI to my fellow gluten intolerants – those Neocell supplements contain wheat.
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Maria Peterson
So I hadn’t opened my box yet in case I wanted to return. My box states it weighs 3.34 pounds. I also noticed it states on my shipping label that items may be shipped separately. I have been reviewing over and over to see if I want to return. I think i probably will keep and give it a lesson learned
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Jenn
Maria, I too let mine sit unopened and I finally caved. I was pretty satisfied with mine, despite knowing it is NOT as great as last years. Nothing was missing and even though the sizes aren’t full, they are a great size to try as I wouldn’t buy these without trying first. Hope this helps, best of luck!
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vanessa
I was wondering if anyone had actually received their much ballyhooed box yet.
So, not only is the box “meh,” but they’re also screwing up the contents of what?!?!??
Stay classy, NB 🤐
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Ana
I’m still waiting to get a shipped email. This is ridiculous at this point so I emailed them to cancel the order.
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Laura
I got my shipping on 7/24 in my email and got it about 7 days later. I am in Chicago.
vanessa
Have you heard back from CS regarding your cancellation?
When I tried to cancel over a week ago, they told me it was too late. BTW, still waiting for a confirmation/mailing notice.
Taren
Well, I bought two boxes within the first hour it became available because I did not want to miss out again this year. I still do not have my boxes but I’m really hoping I’m not disappointed after reading these comments.
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viola
im in the same boat as you…
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Taren
Update: brow serum and coupons are missing out of one box, but not the other…. almost as if they assumed I wouldn’t notice. I’m going to contact them tomorrow as a great deal of the value of this box is in the eyebrow/lash serums. Not one but two hair thickener/texturizers? Argh! Happy with the it’s a 10 leave in though. Gonna wait to see what’s in next years box before I buy again. $120 lesson learned, lol. I’ve subbed to New Beauty test tube for 6 years so I assumed the value would be on par.
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Keshia
Evening Beauties!!
Well, I’ve just got my package in the mail. I know a few were wondering about pictures and sizes…and we can’t really post pics here so the only thing I could come up with is my Instagram. My page is public so just send me a dm and ill share my pics. Lol, you dont have to follow me……just find me by name and I’ll share.
(at)NYC_Carino
P.S. my pinrose was also missing so I’ll be contacting customer service about that.
I’m looking forward for the review MSA does on this box. I hope it’s extremely honest about the ENTIRE experience from payment to arrival to product experience.
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bria90036
I’ve had a shipping number since last Friday, but usps still says it hasn’t been dropped off at the facility yet. The head office is a 5 minutes from my house, maybe I’ll just walk over there and pick it up?? That’s exactly where I’ll be walking to return it, because I’m not paying return shipping on this mess.
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Heather
ahahaha! You totally should. I wish I could do that.
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Kristi
I received my box today and it was missing the Obagi, Pinrose, and Dermaflash Offer. I was also disappointed to receive the It’s a 10 Instant Repair instead of the Styling Potion that advertised. Sent them an email 🙁
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Christine
My box was missing the Pinrose as well. I’m not sure if it was an oversight or if they just ran out.
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Rochelle
Kristi,
One of my 2 boxes is missing the Obagi also and I think I also got a different It’s a 10 product than the card says. I thought I was just reading it wrong. Lol
I’m going to have to email them too.
The dermaflash offer is just a generic offer code for $40 off. Nothing specific even.
I hope they get you all your missing items quickly!
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Kristi
You too!
Our reviewers research, test, and recommend the best subscriptions and products independently; click to learn more about our editorial guidelines. We may receive commissions on purchases made through links on our site.
Please do not enter your email address in the Name field or in the comment content. Your email address will not be published. Required fields are marked *. Remember to post with kindness and respect. Comments with offensive language, cruelness to others, etc will not be approved. See our full comment policy here.