Sugarbash Subscription Box Review – August 2017

Finally received my August box on September 11th which is missing the Pure Cosmetics kit. The candle was out of its packaging and thankfully it did not melt like others had happen. The bag….well let’s just say I am not sure about….I received the cupcake rounded bag and on the inside it has a zipper pocket with a bow attached to the zipper handle….the bow is sewn into the upper part of the bag so the zipper compartment does not open….yes I can just cut the bow off but c’mon Sugarbash!

Had anyone else NOT received their box yet? ? The tracking number still says it hasn’t been picked up yet!

I received my first box today. I like it! My candle came melted as well. I contacted them right away. They are sending me a replacement. I like the box enough to give it a second chance.

I received my first Sugarbash box last week. I was excited to receive it and currently am a subscriber to 10+ monthly boxes! The box I received was a mess! Not packaged nicely at all, looked as though it was thrown together. The candle arrived out of the box it was supposed to be in and broken glass everywhere. There was wax all over everything! I cut my finger on the glass as I attempted to see what was salvageable in the box. Nothing was. I was not happy especially being this was my first experience with them. I immediately contacted them and emailed photos of what I received. They asked me to send the box back to them!! Even with the pics showing broken glass and candle wax all over! I thought that was gross, DIDN’T tell me to throw it out, they were sorry I cut myself, or appologize and offer to replace!!! I returned the box and will not be continuing with this service. Also the address to return appears to be someones house. The most unprofessional subscription box I have ever received. What a waste of money.

I was disappointed in mine as well. My makeup was not in a box and said tester as well and it looked like it had been opened so I’m a little leery of it. My candle wasn’t in a box and my hand cream had been opened as it wasn’t sealed either. I think they lost my box to start off with as it took over 2 weeks to get it from the time I got a shipping notice. This is one of my favorite boxes too but questioning it now. I thought maybe it was just me but I guess not.

I’m disappointed in the tote only because mine doesn’t have outside pockets either and no removable bottom… makes it just a fancy bag vs a usable travel tote. I emailed customer service and they acknowledged their description is wrong but offered no other help. I’m actually very disappointed with their response. Your spoiler item isn’t as advertised!

Did anyone else get a makeup palette without a box with a big white sticker across the mirror saying “tester not for resale” with big, bold letters??? I was quite appalled by that.

I received my box today and I am very pleased with the curation/theme! I think Sugarbash does an excellent job of thinking outside the box in providing beautiful and different products in their subscription box. Are they going to make everyone happy 100% of the time with every single product they send??? I think not. But I do believe they are very innovative and have one, if not the BEST customer service departments in the subscription business. I have written them several times, most recently on a Sunday, and always hear back on the SAME day. Their group is outstanding! This is one subscription I will keep because I feel they really care what their customers want in a sub service that is not all about makeup.

My box also came with a completely melted candle, though it had fortunately not gotten on everything. Also the hand cream seal was broken, which I think was due to the heat as well. Phoenix hundred plus degree days here. I emailed customer support and heard back less than one hour later with a reply saying that they would send replacements next box (which I asked for since the weather will be much more conducive to candle travel in October than August here). Awesome customer service! Now just hoping that those item show up in two months 🙂 Now I just want another one or two of the bags to take grocery shopping.

Received my box today–and not overly impressed. The candle has melted through the cardboard container and leaked on everything. Which I didn’t realize until I picked up something! Then I had to clean all the melted wax off everything and remove and throw away spoiled packaging (luckily things were wrapped or it’d been even worse!). Not sure how a candle plays into a travel box and WHO would think to ship candles to the deep South in the middle of August-but it wasn’t well thought out. As for the bag-it’s is hardly worth $10 let alone $30. Mine is the brown with polka dots. There is not any outside pockets as stated in the flyer nor is there a removable plastic liner. No zipper-just a single snap. Not even close to the retail value stated. Plus without pockets it is pretty useless as a “travel bag”. (before someone jumps on me-I understand that patterns/styles may vary–HOWEVER if the main items you use as marketing are not part of every design they shouldn’t included in the info!!).

I have written customer service and am awaiting a reply. Overall just not a very “take off” box with the exception of the palette the rest seemed not well planned to me. I guess sugarbash has given me much higher expections of them from their previous boxes.

I got a Lavender hand butter (which is awesome!), and a copper comb (cute but I’d like the mirror on the flip side). The bag exceeded my expectations (I got the cupcake one but want some of the other prints). I still haven’t decided how I feel about the palette. I tend to like cooler and bolder colors.

9 Items last month including two high value and this month is 6 and all are meh. I like the bag but not enough for that to save the rest of the box. I’m really happy for those that like the palette but if I never see another Pur makeup item in a box I’d still be using up all the ones I’ve been sent for the rest of my days and no one wants to swap for them either =/

Also candles and nail polish aren’t really ideal for traveling… kinda of a no-no on planes, trains, and generally in cars.

I am so excited to receive this box! It is filled with items that I will actually use and NOT give away or put in my gift closet. I love this subscription so much better than PSMH. I will be canceling Pop Sugar as soon as that sub expires.

I don’t know why but I love that comb idea!!! Maybe because I just forgot my hair brush on my last trip? This would be perfect for travel. 🙂

Liz Cadman can you tell me where is palette manufactured? USA, China or somewhere else? Thanks a lot!

When I first saw the spoilers for this box I was a bit disappointed but this review is great!! That palette looks fabulous & I can’t wait to use it. I’m excited to see what print I get on my bag. I will use the hand butter & the top coat is a treat.

It’s an impressive box for sure. I think if I were new to sub boxes I wouldn’t hesitate to subscribe. But there’s something holding me back and I’m not sure what…maybe I just have too much stuff.

I love the rare and wonderful inclusion of a top coat! Great box! I’ll use everything, although that comb looks potentially painful and damaging. I’ll put it in my wallet for my boys either way. Well done Sugarbash!

SOOOOOOO much better than POPSUGAR!!! :-O

Hi Liz. Thanks for the great, thorough review! I’m getting my box next week and I can’t wait. The makeup kit is what made me sign up, but now I’m excited about everything. 🙂

That’s a pretty impressive box for $40. The travel palette has pretty much everything you need (if the colours suit you) except a foundation. Not bad at all.

Cute box, nice variety of different items. Great reviews.

Mine should arrive today or tomorrow. Not a WOW box, but satisfying. I will use every single item in this box, that’s what most important and get more value to me.

Yours arrived early. Still waiting for mine to ship

If I subscribe today, will I still be getting this box?