Beauty Box 5 Status Update

Better Business Bureau profile says out of business

Website is no longer functioning

If they are shut down, why is their website up and running? And their Facebook page?

I paid for a whole year and only got 4 of the 12 boxes. I’m in the middle of disputing it with Discover card and they took it off my statement but they were being kind of arses about it. Wanted to know if I had any “solid” proof like emails where they actually answer me or anything stating they weren’t shipping. I told them there was some info online (like this site!) and they said that was heresay Nd I couldn’t use it. I’m not sure how I’d get a refund as I did get 4 of the 12 boxes.
Those 4 boxes will end up being extremely expensive if I don’t get some kind of refund.

I have stopped paying by the year now for any sub. I’m only doing month to month so I don’t get stuck in this situation again. I did switch over to Boxycharm though and am loving it!

They owe me for the August box . Are they going to make this right or are we all going to have to fight with them for a refund. So glad I took my credit card information out and canceled so I didn’t get charged in September but sorry for all of you that got in the web

I’m pretty sure they have shut down. My subscription now says canceled and I was not the one to make this change. I have not received a refund on any of my missing boxes, so I guess I’ll start working with my CC company. Has anyone who bought the BF deal had luck with being refunded for the 3 months that are missing?

If you go to their page and try to subscribe to box it says page cannot be found. Also they are canceling peoples subscriptions.

I was tryingvtongive them the benefit of the doubt, but without any communication it makes it hard. I haven’t received Augusts box in addition i was charged sept 1st for my quarterly sub. I will be disputing it with my c.f. company tomorrow.

The money came out of my account 8/3 as of last week I never got a reply from my emails or Facebook messages. I finally decided to call my bank. I got a letter yesterday that the temporary credit they issued me will be permanent.

Beauty Box 5 actually used to have amazing customer service and was very responsive. If something was missing or broken in a box, they’d respond within 24 hours, mail me the missing/broken item, plus give me an additional credit to use as a ‘sorry’. I believe Beauty Box 5 was bought out by a different owner several months ago, and then this happened. So I think its current failure is the result of the new owner.

What a shame. They once were one of my favorites. The lack of communication is just rude. Good luck, everyone, at getting reimbursement.

Called their phone number and it’s always busy

I do not subscribe to this but based upon many, many phone calls with my credit card company about Little Lace Box and Serendipity, please call your credit card company ASAP and provide proof that your sub is not sending out boxes you paid for. I provided not only MSA posts but all the LLB and Serendipity emails and post that boxes were delayed and would be sent (but never were!) and the final note that they were shutting down. My credit card company will credit customers while they fight it and said that they often get the money back from the banks that the sub boxes used. Most credit card companies will provide the credit permanently as as courtesy to you regardless and they will fight for their money bank on their own with the banks of the bankrupted sub box companies. Just a helpful tip, don’t expect one call to your credit company to do the trick, keep following up at least once a month until you get the credit back and only ask for the amount you are truly owed (which is all I would ever ask for anyway). If it is an honorable sub box company that will do a refund, that money will go to your credit card company to keep if your credit card company has already refunded you so it will show up as a credit from the sub box company and a rebill from your credit card company since your credit card company already credited you for it earlier. Hope this is helpful to someone. I asked a lot of questions from the people at my credit card company about how this would be handled not only for me but for them so I wanted to impart what I was told. Once I finally receive a credit back for anything, I like to donate the same amount or more to a worthy, well-rated charity so that I feel good about every aspect of the process and help to balance the karmic scale but that is just my personal choice.

The reason I loved this box was all items were full size! My daughter and I loved them. I have I think 3 boxes left on my year sub, so I will just eat the money like I did with Little Lace. I will NOT sub to birchbox or allure (again) or any type of inexpensive sub that only sends itsy bitsy samples.

I cancelled this past FFF box, didn’t like any items, and popsugar hasn’t been good the past few or more months for my taste.

My daughter wants ipsy again, we also want to try an all natural sub, but we will wait for Black Friday and see what pops up. Oh and all these advent calendars look so good! But again I think I’ll wait.

Anyway, BB5 reminds me of Little lace, how disappointing 🙁

Can anyone tell me how beautybox5 comes up on the charge in your credit cards. I need this info to put in a dispute with Chase. Thanks in advance.

When I cancelled 6 month’s ago I called them to make sure I didn’t get charged anymore. I googled the phone number.

I got charged in August too with no box and I want my money back for August too, not just September. But like many other people I’ve noticed on their social media talking, I also have contacted the BBB regarding this issue with this company. I figured the more people that complain the more serious they’ll handle the situation?

I cannot even log into my account. It keep saying “wrong password” and I tried to re-sett it, it says we sent you e-mail with password resett instructions, but e-mail never came. I tried several times.
Ladies, can you log into your account? I just try to assess if it is me or universal problem.

And let’s not forget how Revive dropped off the face of the earth after several emails that they were closing temporarily to restructure.

I got caught up in the whole LLB/Serendipity fiasco (annual subs). They sent a nice email explaining so I left it and never claimed assuming they would make it right, they didn’t and now it is proabably too late. To add salt to the wound I think they then sold my email address. Have an annual sub to bb5, didn’t even get my July box. I am not giving them the benefit of the doubt, I have emailed several times and had not response…

I cancelled this box over a year ago – it all just felt a little thrown together for me. The products weren’t consistently great – I stuck with Birchbox, Ipsy, and PopSugar. All reliable and awesome products – Thankful I followed my instincts!!

Exactly why I will not do anything more than month to month. This market is saturated and they are going to come and go. I think certain ones are fairly safe like Boxycharm but you never know.

What can I do if I’m an annual subscriber and my subscription expires on June next year.

Little Lace Box part 2!

I quit them last year because all they send is manna Kadar and Bella Pierre junk but I had a very high opinion of their customer service before all of this went down.