FYI – BeautyCon Box Shipping Update

When I called and spoke to a CSR about my order, I was informed I would not be getting a box there was an error and they were sold out. I never received the email like some people did about the winter boxes. I happened to look on today and all boxes are in stock and they are back up to $35 each !! What gives?? Very poor business practices!!

I received my shipment today. Originally ordered 3 different boxes and a water bottle. I was charged for 2 boxes and a water bottle. Today, I opened my package and the packing slip listed a fall box, winter box, and water bottle HOWEVER the winter box didn’t actually get included. I’m hoping I can still get my winter box that I’ve paid for and that they don’t run out of stock first by replacing everyone’s summer box :/

Did anyone else get an email that says they have extra Winter 2016 boxes and asks if you’d like that instead (to replace Summer 2016 box)?

I finally received my boxes – ordered all the three 2016 boxes, but received Fall and Winter. The Fall box is missing the Kate Somerville item, but it’s included in the Winter box. If they still have it in stock, not sure why they didn’t include it in the Fall boxes as well, but for $8.75 I am okay with it.
Also, I didn’t expect that the lashes would be quite so extra, I prefer more natural-looking ones, but I suppose that would be fun to try for some special occasion.

And having looked at the Summer 2016 spoilers and review I have to say I am really not sorry I didn’t receive it, in fact I don’t think I should have even ordered it in the first place. The NYX Lip Ombre Duo, for instance, is one of my favorites, and back when it came out I got it in like six or seven different shades, but the shade they included in that box was simply awful. And I already have all the NYX Jumbo Eye pencils, wouldn’t have benefited from another one. The Smashbox brow product would have been in a totally wrong color for me, I’ve already had a few samples of the Better Than Sex mascara by now that I totally didn’t care for, and the rest of the items in the box I really don’t care about. Also, it looks like the Luxie fan brush Beautycon has listed on their Summer 2016 page is not something they actually sent out.

So, kinda dodged a bullet there, if anything. 🙂

The single box I had ordered came last week. There was no notice of the 3 I had previously placed an order for. When I queried it on 9/14, suddenly there was a fedex number for an order. If I hadn’t asked, I suspect there would have been no communication, and possibly no order! Now I wonder if there will be all 3 boxes, and if they’ll be complete. Or if they’ll come, as there has been no update since and there’s no estimated date of delivery (nothing traced beyond origin of order).

Chatted using their app. the rep told me my order was placed on hold because of Hurricane Irma ( I’m in FL). I just checked tracking and will get it on the 21st but it weights just 4.1lbs & I ordered 1 of each box & was already charged for them.

I ordered the following:

1st order: summer 2016, summer 2017, winter 2016 and a water bottle
2nd order: summer 2016

I received an email that my order was cancelled but was charged for my first order amount so I assumed my second order was cancelled. Today I received my first order but instead of the water bottle they sent me a Fall 2016 box. That was the only one I didn’t want. ☹️ I guess I should just be happy I got something.

Also note that the slip covers on the boxes didn’t match the pictures online.

I received my Summer 2017 box today. Everything was packaged nicely and everything was intact. So, as I was told by customer service… I will be receiving Summer 2017 (Summer 2016 order was cancelled) and Winter 2016 will be here on Monday.

Wonder what is going on? Got charged for one, then a wk later got charged for 2 more. (Ordered 3) now received email one was canceled., wonder how long till I see a refund? Sent email, no reply yet. For some reason can’t log onto account. Maybe I will try the chat like someone else mentioned.. understand they didn’t have enough to fulfill all the orders, I just want to know when refund will be posted back to my account.

I am so upset! I had called customer service twice to verify my order went through, I never received an email about the summer boxes, or a cancellation email for my order. I just called and talked to customer service a third time and was told my order was cancelled! I’m so sad 🙁 I was so excited about getting these boxes for such a good deal.

I had no idea this was happening! I placed two separate orders for all 4 boxes on September 2nd. I just looked up my credit card statement, and saw that one box was charged on Sept 5 and another box on Sept. 12. I guess I am only getting 2 out of 4, though I never received a cancellation notice for the other 2 boxes. Such a bummer! This is probably my first and last time ordering with them.

CS confirmed that they did not fulfill the box orders in the order they were received. People who ordered the day after I did have received the boxes that I was confirmed to receive many times until yesterday, when they confirmed that I was not. I get a different story every time I deal with them and the story I am being told by them has changed so many times this week. I still have no tracking number and I haven’t a clue what, if anything, will eventually be sent to me because they’ve backtracked on everything they’ve already told so many times. A written confirmation one day is retracted the next day. Very confusing and disappointing.

I received all 4 of the boxes I ordered. The summer 2016 and summer 2017 boxes did not have the bands around them or the cards saying what was inside the box. Some things were missing. They looked like they just threw them together. The winter 2016 and fall 2016 were nice boxes with the band around the box and the information card inside. All of the products were in these 2 boxes. Oh well…it was still a good deal!

I am really frustrated with the whole situation. Early Friday after seeing the sale (on here lol) order Summer 2016, Winter 2016, Summer 2017 and a water bottle. Got confirmation of order. Then nothing for over 10 days. Emailed about status and got generic “due to overwhelming…” Today got email summer box cancel and emailed them saying which one and now they are saying both! Errrrr! Fishy-some have already got theirs and I know I was in the system fairly quick. Not thinking this is a good company to order from. Will now have to research to make SURE I am not incorrectly charged for boxes I did not receive. Seems like a lot of others are in the same situation. Not a good promotion BeautyCon.

Well I did not get that email- I even checked my spam. I chatted with customer service and asked the status and they said both of my boxes were canceled. Disappointed that I had to ask instead of them notifying me.

Got all my four boxes today, one of each. The shipping weight was 6.1lb, or 1.5 per box. I received same e-mail as all of you who ordered summer box, but got two of my summer boxes. Based on the weight, I pretty confident you can see if you are getting your summer box or not.

Ugh! I ordered both summer boxes and the Winter box on 09/02. Based on the weight of the package, it appears that I’m only getting one. Huge bummer!

I got all my boxes today Thank you BC……………. I also received this email

I don’t see my post? Anyways, I received my boxes yesterday. Thank you Beauty Con…enjoying the products too

Just got all my boxes yesterday. I was surprised to see the big box on my porch. They put all the boxes in one big box. And all the products were perfectly intact and ready for gifts. Thank you Beauty Con. I’m enjoying my boxes. Sorry for complaining.

Ok I’m not an IT person, but it seems that before you have a sale you should count your inventory and enter that in your code so that it automatically does not allow further sales once that number has been reached.

I ordered one of each. Charged for one 9/6. Shipping notice Fri, 9/8 at 6.1 pounds. Charged for remaining 3 on Mon 9/11. Received email 9/13.

So, they charged me for the remaining boxes AFTER they shipped. I assume they charged me for what they sent, so I expect all 4 boxes at 6.1#. We’ll see though. No biggie if I don’t get 1. I haven’t received any refund.

I got my boxes yesterday and this email today so many of us may be getting exactly what we paid for 🤞🏼

Once again, my comment isnt posting…im getting irritated by this . Why had it been blocked now?

I called and they said I am getting the summer boxes and they shipped, that they sent that email to everyone that order during their sale!