Walmart Beauty Box Fall 2017 Box – Shipping Delay Update

They Charged my credit card Nov. 14th and still haven’t recieved my box or even an email/tracking number and its been over a month. I contacted them several times with no help. I tried to cancel my subscription and this is the response I got…Subscription cancel failed. Please try again later. I also asked for a refund to my credit card and have not recieved that either. I will contact the credit card company next to explain what is happening so that I will not have to pay for something that I never got.

Has anyone heard anything on this?? I was charged for both boxes Nov 17th and have yet to see any……fall is already here and gone, and winters boxes should have already gone out by now…..does anyone have any news or info they can share please?! Has anyone recieved fall boxes??

I emailed at the end of October to ask them about my box, since I didn’t get any email about the delay. I was told to watch my inbox the following week. Two weeks later I was finally charged. it’s been another 2 weeks and they still haven’t shipped. It’s only $5 but I don’t feel good about lending Walmart my money haha…. I’ll wait a bit longer and then I’ll probably just cancel the subscription – 2 1/2 months behind is pretty darn pathetic.

I have been charged for the last beauty box on my charge card and have not received it as of November 11th. This is the second time this has happened. Whats up?

Someone posted that their box has shipped. So I checked my account and it shows a charge of $0.00 on 10/26, shipping pending? Huh??? Now I’m really confused. That’s the same date I received the response from them that it will be a few more weeks…

Checked my Walmart Box account today to see if any word, but nothing. However, I noticed a link at the top I do not remember seeing before today…. “Pick of the Season”. It is Olay Luminous. I wonder if a sample size of that is going to be in the Fall Box. I hope so! Would go nice with the other Olay I recently received, I think from them. (or was it Target? Or a one time Amazon box? Get the store ones confused, lol!)
I hope we get word of shipment soon… “jody” posted theirs was shipped earlier this week. ???!!! !! ?? !! LUCKY!!!!!

My box shipped earlier this week. Waiting to receive it.

I still can not get their support email system to let me send them an email. There are required fields that have to be filled in but it simply will not let me. So I found an old email & replied to that in hopes for a response. It took 9 business says for a response. The response is that they have had an overwhelming response for their Fall box and it’s putting them behind. Please look for an email for us in a few weeks. That was a couple of days ago. So we still have a few weeks before we will know anything. By then, it will be close to being time for their Winter box. I did email back & got a response late yesterday. I was polite & business like in my response but did express that this is not existing subscribers fault. It seems like some of the longtime subscribers got the bottom of the barrel boxes for the last couple, missing and/or substitute items. I certainly hope this isn’t going to be the case with the Fall box. Yes, I do understand that this is only $5.00, the cost of shipping, products are free. I get that. However, communication with customers is a good thing. Please do keep us updated via emails. The response was to that was pretty rude. Stated that I need to remember that this subscription is FREE! Subscribers pay shipping. So keep in mind if you don’t get what’s shown in previews, it’s not costing you, it’s costing us. Because you are paying for shipping and not the products, you shouldn’t complain about anything. We are only aloud to put X amount of weight in each box so you ARE getting what you pay for. Please look for your fall box shipping info in the next few weeks…. That’s from Brandshare, not Walmart. Brandshare is who does the walmart box. Don’t get me wrong here and please keep nasty comments to yourself. I’ve said it before, it’s only $5. But at this point, it is frustrating to existing subscribers. Then add rude as hell responses from “customer service” when I’ve been nothing but professional & polite, kinda makes me feel questionable about staying subscribed. But then again, if I cancel, I know I’ll regret it.

Thanks for the update I was wondering what was going on. They didn’t send me any kind of email after the initial check your account to make sure all information is correct kind. Been wondering for a while was going on.

Thanks for the update. I was wondering where it was.

Thank you for this! I was wondering what happened and where my box was lol. I never received emails from them. It’s more like I go to the mail box and poof it’s there haha.

I remember walmart doing this with the men’s box. And I don’t understand why one person in hundreds get an email update. Not complaining, thank you Alexia and Liz. I would be lost without this site and all the helpers. Walmart just does strange stuff compared to other subs. I was excited about boxes until I got summer boxes in late August. Those we’re bare, only 4 items, and they were repeats. I had been with walmart over a year when that happened

Walmart is definitely big enough to have a handle on this lol. I personally don’t care when they ship, but if you are gonna jump in to a sub box don’t make it a half assed attempt.

I always forget that I subscribe to this box, so waiting a bit longer isn’t really a big deal. That said, although this box is kind of predictable as far as items, I do use just about everything in it! 😊

Very cool of them to let us know. They should still send out a mass email because not every one stocks MSA like me. Lol Do you guys think it’s because our profiles I wonder? They really have been amazing for like a year now which it’s great to see. It was sad when many felt they were getting their 5 bucks ripped off because the boxes were pretty bad for some. I do get excited when I get my box. Thanks for the info Liz!

Uh-oh, the Walmart beauty box secret is out! What do we think, how long before the price goes up and value down?

Thank you Liz! Thank you Alexia! Only a few more weeks… Trying to keep things in a positive perspective. It’s only $5 and hopefully this wait will end up with a shorter time between the Fall box & Winter box.

I use just about everything they send …. well except those press on nails lol I enjoy getting basic items like makeup wipes and deodorant, toothpaste too

I stopped getting this box when I’d get mainly foil packets and one decent item.
I know it’s cheap, but I can use my $5 to buy something I need, versus an odd grouping of the foil packets…

Good luck to those of you waiting.

I received my fall box a few weeks ago and loved it. It has these sponges that help take off masks and give your skin a little exfoliation, it’s exactly something I never knew I needed and has made a great difference in my skin already.

Note to self: Don’t start a subscription box company…… Some make it, many fail, and fail and fail and fail, and some recover, others never do.
Blessings on all of those that are honest and have integrity!
Thanks to MSA for helping us all know what is going on, keeping our fears under some sort of organized control…You are providing a needed site for all of us! Keep on keeping on! We need you!

Thanks for the update….but I’m not buying the excuse being demand. They have no problems sending out more summer boxes. In fact, they are sending those to people who are creating new accounts now (I speak from personal experience). So why would they have better inventory of those than the upcoming Fall box which they should have planned for based on the numbers of people that got the Summer box? Something just doesn’t seem right. Maybe the problem is the addition of the more personalized profiles. Or maybe they are just missing some new items to include…..but I don’t think it’s due to a sudden high demand. But, no biggie, since it’s only a $5 Walmart box anyways!

Honestly, I always forget about this one. It’s just not exciting enough. But the items are always useful, so I still get it. Not bothered by the delay, though I am curious to see if there is any difference with the addition of a profile.