Happy Rebel Mystery Boxes – Better Than Black Friday 2017!

There might be others, but I didn’t see another subscription or retailer offer the opportunity to fill out a “WISH” list. Thank you, Happy Rebel, for the chance to get the chance to be a child again and send a list to Santa.

We were just informed by a customer that it appears our online contact form is currently not functioning correctly, and not all messages are getting to us. We have replied to any emails we have received, so if we have not responded to you, we did not receive your email. We are working on getting the form turned off as soon as possible. In the interim, do not use the form function, and email us directly via the email address on our contact page. Thank you!

My comment from yesterday still hasn’t show up???

I didn’t use links, inappropriate language or be mean. Not sure what’s up. 🙁

My original comment never posted, so I’ll shared again now. I received the same items everyone else did. The note cards, hair tie, matchs, magnets, hair band, and cups. I’m disappointed. This box was supposed to be my deciding factor in beginning a happy rebel subscription. After this, I definitely won’t subscribe. My Popsugar winter box arrived yester, with more items than this box and with a higher value and better items overall, and it cost me $10 LESS than the happy rebel box. I have never been so disappointed in a mystery box as I am with this one. ( Which is saying something because I have order TONS of subscription and mystery boxes over the last few years.) People kept saying they had amazing customer service, but given all of the responses I’ve seen from HR on here….I would have to disagree. They were clearing just getting rid of inventory and there was no intention to give people a satisfactory box. People who got what they requested just so happened to ask for something they were trying to get rid of. Oh well. Another box off my wishlist.

I actually want to order the winter box but after spending $50 on this box I’d only do so if it were 50% off.

Warning: I did not proofread this, nor use proper grammer. Reader discretion is advised!

Wow!I

signed up for a quarterly sub with Happy Rebel prior to the Black Friday mystery box deal. As far as Winter box, I love the robe and the huge candle. I swapped away the beauty stuff since I don’t need anymore of that, that’s why I signed up for a Lifestyle box. Their previous boxes didn’t seem to have beauty much at all, so I’m sure it was just this box. So, for my 1st sub box with them I’m happy (would have preferred less beauty though). I’m not going to cancel my new subscription with them because the mystery boxes sucked, they still do wonderful boxes and that’s why I finally signed up.

As for the mystery boxes, I can understand why everyone is so upset. Personally, this was my 1st mystery box purchase and my last. Not just with Happy Rebel, I won’t buy any at all now.

I am happy with some of the things I got and Johanna was wonderful about sending replacements for the item that was broken and the tea towels that had threads coming apart. While they were out of the bowls, she did let me choose a replacement or a refund. I already received a tracking number, so I’m sure they’re making sending out a replacements a priority.

The biggest issue here, in my opinion, was expectations. Happy Rebel seems to have a reputation for being awesome and having amazing customer service and that’s just come to be expected of them now. But where this got all screwed up is the option to request our items by filling in a blank form with no idea what was even in stock.

If instead we were told to choose from a,b,c,x,y and z; then we would not have gone into this thinking perhaps we have a shot at getting d,e,f,u,v and w. Or told us what items were definitely not available so we didn’t get our hopes up.

I only bought 2 boxes because I requested: geometric blanket (all my daughter requested for Christmas), tea towels (I did get these), clutch, lace kimono and the black gym bag. I never would have spent $50 on 1 box, let alone 2 boxes if I had known that the only item they had in stock for these mystery boxes were the tea towels. I could have just bought my daughter the blanket and swapped with somebody for the tea towels.

The second place I think they went wrong was the pricing of the box. Even though some of the prices are ridiculous (I would never pay 50 bucks for 12 cards—wedding invitations are cheaper than that customized) and the kitchen prints (maybe if they came in a frame). Sure some of the items are cool, but people generally expect more value/use from a $50 mystery box.

To wrap that up, mistake #1 letting us think we have a shot at getting anything and only having mostly filler items #2 Charging too much for the mystery boxes ($25 or $30 tops for these kinds of contents).

I’m not angry with Happy Rebel, I just wish they would have made it clear what we might expect. Otherwise, I wouldn’t feel so foolish and might have gotten my daughter the 1 thing she wanted most. Since I was a current subscriber, ordered more than 1 box and ordered in like the first couple minutes after MSA posted, I figured I would definitely get many of the items on my list. I probably would have if they had actually had them.

I don’t know what else to say except as neat as those matches are, I would never pay $7.50 (the real price), let alone the magic $12 price. lol

I feel compelled to add myself to the chorus here. I received a box of junk and two items that I specifically stated I did not want. I contacted HR and they gave me an updated price list which doesn’t correspond with reality. I am so disappointed in what appeared to be a great sub. Live and learn!

I have been cutting way back on boxes this year. This one was at the top of my list if I were to add one. It looked really interesting. Not anymore. They definitely lost a customer.

I think I won some kinda lottery getting what I wanted from this box. I got 4 items, 3 of which I requested:
White acrylic bowl
Kitchen prints
Usb plug
Skull matches

Is there any way Liz could reach out to find out if they plan on doing anything to correct this debacle?

I was one of the last people to get boxes they didn’t ship until probably exactly the 15th and I had to check this post because they never responded and I got super nervous after reading the comments and rightfully so. I haven’t seen any articles on mysubscription about this tremendous inflation of prices by claiming exclusivity for a bunch of crap or other claims if there is one can someone point me to it. Clearly it is left overs but it even feels like they split the merch. I was on the fence about getting this box but not only will I not get it a sub but I will certainly be spreading the word and potentially filing a complaint with the correct agency. I ordered 2 “boxes” received my 2 day priority shipping at 5 days opened up to crap and real value probably would be $50 and yea i would be pissed but expecting some misc with some great items I was livid. So I paid $100 which means my minimum value should be $278. This was the first time I ever doubled up on things like this but their subs looked eclectic and somewhat valuable but I am def echoing majority here!

Overall Comment: This “Mystery Box” from Happy Rebel was a complete debacle.

Customer Service: Prompt to reply; but… there has not been single acknowledgment from HR re: the overall sentiment / issues experienced. As others have stated – sending more “junk/dollar store items just does not make this right”. Justification of inflated RV’s because “donate to charity” and “small business” is most ludicrous explanation I’ve ever heard! While there are subscriptions set up specifically to benefit artisans worldwide (GlobeIn Artisan) – where I’m ok with very unique handcrafted items coming in close to the value paid – this is not one of those…. I would hope that ALL “for profit” companies (small or otherwise) – choose to give portion of proceeds to charity! But that is not something I should be visibly subsidizing.

Quarterly Subscription: In looking at past offerings – HR does not compare to its competition in value provided. From Box of Style ($450 RV winter edition) to PSMH Holiday Editions ($414 RV women’s edition) – all these quarterly boxes are nicely curated and offer approximately double the retail value versus what is sent from HR (Fall HR edition – $226)! That is huge difference…. And although they all play games with the RV – I’ve never seen single one of these other subscription boxes inflating the RV OVER what the manufacturers/vendors state as RV. As well – there is no comparison on quality of items sent. The other quarterly boxes win hands down.

Mystery Boxes: While I certainly can’t speak for all – my guess is that most people choose to purchase mystery boxes for the value! If the value isn’t there – why would anyone choose to get a hodgepodge of dollar store findings thrown into a box as “mystery” purchase?

Conclusion: $’s best spent on other subscription boxes (mystery and quarterly) – and not on HR.

Yep I got matches, skull pins, squishy ugly cups, thank you cards, and hair the. Feel very duped for 50 bucks. Will not subscribe ever to them.

Yeah, mine is due to be delivered today, but my hopes aren’t very high. They shipped later than promised, so there’s that, plus the anticipation of a box of overpriced junk. I really wanted to sub to this box, but why waste more money on a company that obviously cares nothing for their customers.

Wow. Some of you really need to cool it. I never comment on threads here, but this is getting ridiculous. If you think HR products are “trash” and don’t agree with the way they price their items, why did you order their mystery box?? They are the same company last week as they are today. Nothing has changed. I am honestly really confused by this.

If your box was missing items(s) that’s another thing. But just contact them! I was missing an item and they let me choose if I wanted a replacement or refund for the missing piece. I am getting a set of towels sent to me. Easy peasy. I don’t think HR was trying to swindle me or “ruin my Christmas”, I think they made a simple mistake, and then corrected it. It’s not a big deal!

I (we) paid 1/3 of the price for the box, so I told myself if I like half of it, it’s a win… and I like about half! That’s about how every subscription box I get turns out for me, honestly. The rest us up for swap. It is far from the end of the world! I’m not “done” with them just because I didn’t get a perfect box of every HR product I ever dreamed of. It just makes no sense…..

I think to add salt the fact that some people received items that were sealed and some were open, it sort of looked like someone cleaned out their kitchen junk drawer into a box.

The canned “customer service” responses from Happy Rebel in this comment section are ticking me off more than the junk I received in my box. Granted, I’m not a subscriber and I didn’t order more than one box, so it probably isn’t surprising that I received the bargain-basement items, but it seems as though HR isn’t really responding to customers’ disappointment in a substantive way. With the number of prints, cards, and matches being sent out, the company knew that a majority of boxes would contain these ridiculously overpriced items. The “request form” now seems like a ploy to convince customers to hit that “Purchase” button by implying they’d have a snowball’s chance in heck of getting anything slightly desirable. Why risk customer goodwill and future subscriptions for a quick $50?

Technically, yes, I received “retail value” (such as it is) and I realize it’s a final-sale situation, so I’m not expecting a refund. But the whole thing just feels disingenuous…I guess based on previous glowing reviews, I expected HR to be more considerate of the customer experience. I’ve been considering a HR subscription and was going to jump in for the spring shipment, but after this fiasco, I’m out.

This is the first time I am leaving a comment on MSA since I started following the site 4 years ago!! I’ve taken many risks with mystery boxes and first time subscriptions over the past few years and I’ve NEVER been so disappointed, until I received my Happy Rebel mystery box yesterday.

MY BOX: Hair tie bracelet ($35), 2 silicone “squishy” cups ($18), headband ($15), skull matches ($12), and paper clips ($6)…TOTAL $86 RV

I think I was mentally chanting “you fool” for the rest of the day. I made myself feel better, went over to Tradesy and bought the last available lace Sorei Kimono for $38. Yep, I spent more. 🤑 Ugh.

Today my jets have cooled of a bit, so I thought I’d check in to see what others received and as I suspected the disappointment seems vast in regards to quality of items and retail value. I truly sympathize with all of you who feel fooled. 😩

Prior to this box, I was considering a full subscription since they had impressed me with a one time purchase of their Blackwood gym bag edition, but unfortunately not now…Not EVER.

Fool me once, shame on you; fool me twice, shame on me. 🤨

I have to stand up for Happy Rebel. The mystery boxes sent out all had items from previous boxes. That shouldn’t be a surprise. I think maybe it’s an esthetic thing. I received the so called “hideous” kitchen prints, which I requested. Can’t wait to get them framed. The ” cheap” squishy wine cups, which I requested. Great for travel. The skull matches, also requested. Fun midi rings and the thank you notes. The note cards are branded, DL&Co. and although may not be the most exciting thing are extremely good quality and fit the Rebel vibe. All in all it’s $10 an item which is a good deal. Loved my box. Guess I’m a rebel.

Saddest box ever. I’m so disappointed that I wasted $50 dollars on this grab bag of leftovers.

I still have not received mine. The label was created on the 15th but it didn’t ship until the 16th. Now it says there is a delay with this message:
The package is delayed and will not be delivered by the expected delivery date. An updated delivery date will be provided when available.
😕 hope I’m not going through all of this for matches & paperclips.

I know the mentality going in must have been lets offload this warehouse of filler (really carefully wording this to not add expletives) and turn a profit off it too! But once the backlash was evident from subscribers and possible subscribers was it really worth it in the end? I don’t know what possible thing they can do now to satisfy their subscribers that got sent junk and are canceling due to this plus I’m pretty sure they turned off any of us that were on the fence to begin with (because it is a hundred dollar box completing with FFF and popsugar with a lower RV to boot! )from ever giving them our money again.

Amazingly disappointed but I guess it’s a relief. I’ve been wanting this box for ages and had finally canceled the cheaper ones and was going to sub so it’s a savings of $400 for the year. Whatever you guys made off this mystery deal you really lost a lot more in the long run. Popsugar at least acknowledges when they screw up and tries to calm the storms with extras and apologies but the response from customer service of “we get to make up prices so haha” is most likely going to but you in the butt. From customer base and any company that wants to partner with you that does their research.

And to think that this box was on my list of subs for 2018. That’s why it’s always better to stick with the devil (PSMH Mystery box) you know!

Happy Rebel – you should be ashamed of yourself for sending this junk! I feel like we were all scammed! You knew you were sending “$138” worth of junk from the beginning. The whole “customization/request” form was nothing but a bait and switch!

@happyrebel can you please enlighten us why your RV for the matches is $12 while the manufacturer has always sold them at $7.50? Not to mention you get them wholesale or free with the mass order of candles so shipping markup and such really is a joke. Not going to question the Kitchen prints since Pixel Print sells only the JPEG or file of the image so hard to say how much you think your paper is worth vs actuality.

I am a new subscriber who also purchased a mystery box. I have been subscribing to a variety of boxes for years and yes there have been disappointments, but I have NEVER felt so completely cheated and saddened by anything I’ve received- until now. This box feels like a slap in the face. I will be unsubscribing from Happy Rebel. What’s worse is that I saw the box my sister got and it’s even worse than mine. I can see charging $10 for these boxes, but $50!!!! I just feel that’s unethical.