Walmart Beauty Box Fall 2017 Box – Shipping Update

I emailed and what a coincidence I received tracking info a day or two later – seems like it prompted them to ship or something. My boxes arrived yesterday.

It’s currently December 20th and neither myself or my daughter (who lives in totally different city so it’s not like she’s in the same house as me) have received our boxes. I was charged on November 15th for both (daughter’s was a gift so I pay for it) and nothing. I emailed them through the site and I heard nothing back. I messaged them on Instagram and got a very generic description saying they apologize but I will be notified when it ships. For a subscription that is only 4 times a year and I’ve only received 2 boxes so far with 11 days left in the year, I’m incredibly disappointed. I really love the box because I love that I can find the products in basically any drug store and because the products are, for me, typical daily products rather than some of the higher end makeup, skin or hair care found in other subscriptions. This is definitely more my speed so I have really enjoyed getting this box for 2 years. I totally understand that companies have unforeseen issues that come up that may cause delays but with most companies, their customer service will usually communicate with it’s customers. Even if Walmart is experiencing delays, simply sending short update emails or something to reassure it’s subscribers they haven’t forgotten about us or an apology for the delay…any type of communication…I don’t think they would have so many people frustrated and canceling. Sad. But what’s more sad is that I really don’t want to cancel the box so I guess I have to deal with it but it’s just wrong that they said we will get 4 boxes a year and as of right now, I’ve only gotten 50% of that. In my opinion, that’s a failure on their part.

I still haven’t received mine. I’ve tried contacting them several times. Nothing.

I finally got my box. It was okay. I’m pretty sure I will be cancelling my membership.

I was charged on nov. 17th for the fall box, my shipment says pending, still haven’t received my box, No shipment notification. Very disappointed.

I’m in the same boat. Was charged on the 16th. Emailed them on the 3rd and was told my box would be shipped out that week and I would have a tracking number by Wednesday. Here we are a week later and still nothing. My account still says “processing shipment.” I emailed them again today so we will see if anything comes from it. I called them out on how their emails say we won’t be charged until the box ships and that’s a big fat lie.

Ok, it’s Dec 10th and I’m yet to receive my box. I did get order confirmation on November 14th but my status still says processing shipment. Has anyone else got their box that was still waiting?

My status says “on hold” now. I’m going to check to see if I have been billed, if I haven’t I am going to cancel this subscription. This is ridiculous. If I’ve been billed then I will cancel the subscription after I receive this box. The items have not been impressive and the shipping issue is ridiculous. My neighbor received hers weeks ago and she signed up for the subscription months after I did. #done with walmart beauty boxes

Update: It now says processing shipment. But, it has been saying that for a couple of days now. At this rate I may get the Fall box and the winter box at the same time.

I was charged over 2 weeks ago. I checked on the status when I saw the charge and it said pending. I checked it today, it says “on hold”. This is ridiculous. The fall box should arrive in fall, not almost winter.

Teri Leaf:
You are lucky you even got the box. Most of us are still waiting for shipment notification.

Posting here won’t tell Walmart’s BrandShare that they need to change things… this is not them. Unless they take the time to read our posts, which I highly doubt. They don’t even respond to question emails directly to them. 🙂

I signed up in september too and have not heard ANYTHING about my fall box. Ridiculous………

Good morning everyone.
Here’s the email address I write to,

[email protected]

*If you are not emailing from your account page, OR replying e to one of their emails, its best to include your account number as well as your name and address

I am Not saying that they will respond…

I have Beauty Box, baby box and l also got the Men’s box over the summer.

*Beauty Box – I get either no response, OR Weeks Later I get response but it does not answer my question really

Baby Box – the baby box was also late. I got that in late October. I did email and got a prompt response that it was a little late.

Mens Box – I wrote this week to verify the men’s box was not a subscription, got an email within hours saying it was not. And they would announce if they are going to put out another box.

I can only guess that they are overwhelmed, and/or ignoring us for the Beauty Box. Either way, it’s trying.
They asked us to fill out Beauty profile, but when I did it said I was already subscribed. Why are we asked to fill that out and get to the end to be told not possible?! I would have really liked to try the natural sub, but I am not creating yet another account!

*And just to note my original account was for the trendsetter as well as classic boxes. When I went to get the men’s box I had to create a new account. Same things with the baby box.. I got pop ups that they can only do a certain type of box per account… So I now have three accounts!! All have to be different email.

My first and original Beauty Box account was recently changed to only trendsetter! But after I received 2 identical boxes with all of the summer items! And I have been subbing for a year.. I thought my boxes finally shipped early for Fall, and then realized it was the summer boxes. Bittersweet due to I think I was the last person possible to get those boxes in the summer, so they only had a few items each.
So frustrating!

I do however very much appreciate MSA site. Thank you all for updates.
And I know that I am not cRaZy !! This is happening to others. And I would not wish that on anyone.

I do look forward to seeing when people get their box, and all of the surprises in it.

Melissa, there are all kinds of links starting at “Support” at the bottom of the page. When you click that, there are answers to common questions, then from there you can request help and I also see a “Help” button at the bottom right. Doesn’t hurt to try them.

And it isn’t really Walmart — they subcontracted “Brand Shares” to do these boxes, so they are the ones who need to be contacted. I highly doubt asking at a store or calling Walmart would do much good.

Gidget: The box you are describing is what I got for Summer, at the end of August when I first signed up. I hope it was it supposed to be a Summer box replacement for you.

Lol Michelle, Walmarts been making some errors lately, and I believe you are unique with this error? .., lol but it is on them, and you did try to have it looked into. Hope your luck holds up. Let us know how Fall box goes please

That is kind of rude from the store manager, I think.

That worked for me with the summer boxes. I cancelled and resubscribed and got both of my boxes quickly, chock full of stuff (as opposed to the spring boxes, which had 1/3 of what the reviewed boxes had).

However, I just went to cancel and resubscribe, and cancelling won’t work. A few weeks ago I looked at my account and had four subscriptions total (two classic and two trendsetter), and I couldn’t cancel them. I e-mailed customer service, and it took over a week for them to respond and say that I now only had two. I’m not sure why I had to ask them to cancel for me and why it took a week+.

So yeah, I think I’ll be stuck on the back end of the shipping list like all the other loyal customers, with whatever leftover crap they send me.

They always seem to ship new orders first. Loyal customers have to wait.