Rachel Zoe Box of Style Winter 2017 Review + $20 Coupon

I am canceling. I have subscribed for just over a year. The Christmas box last year was amazing, and then each box got progressively worse. I was always so excited for it to ship. This last box did it for me. The earrings are gaudy and don’t even hang well on my ears. The clutch is cute, but only for a holiday party. The scarf is a little small. I also don’t really want any facial products, as I have my regimen. I like to try on-trend fashions and was hoping this would help. FitFabFun seems to be a little better value.

I’m getting nervous from the lack of spoilers for Spring ’18. I wouldn’t be suprised in the least if this box shut down, despite being my favorite. The lack of commitment to customers and the inability to scale have me worried, coupled with quality and shipping issues.

The part that kills me is if the customer service was even remotely responsive, SO MANY PEOPLE here would still be annual subscribers. Alas.

I pretty much loved everything in the box. It’s the box itself i have issues with. Mine was falling apart and everything fell out of it. It took away the joy of pulling item after item out and loving it. I cannot even show it to friends and family. Disappointed in that !!

I have emailed to cancel and all I have received is the canned sorry will get to you email.
They are going to automatically charge me in February – I am so irritated!

Hi, Liz! The clutch’s value is listed at $115 NOT $125. 🙂

I’m very frustrated. It’s January 10th, and still no box. I paid for it in mid-November, received notice that it will be shipped on December 30th, PAID EXTRA for import duties tax etc on January 3rd, and yet STILL NO WORD as to when the box will arrive. So much for a “Holiday Box”. Debating whether or not to cancel. Reading the reviews, I’m starting to worry that I wasted my $130ish on something that might not live up to the hype. Is there anyone else who hasn’t received their box yet? Am I the only one still waiting?

(The Fall box was meh, and the rings were HORRIBLE. Thankfully, other things balanced it out. Still not sure it was worth the money).

I just received an email response from them 3 days after I complained on facebook and 2 days after they responded and said someone would get back to me. I was charged November 16th and there was no movement showing on my tracking – just label created. The response I got? My package is lost in transit via FedEx and they would send me a replacement.

I asked for a refund instead, we’ll see what they say. I’ve been a quarterly subscriber since 2015.

Curious whether anyone else has received the “sorry, your package is lost” response?

Did anyone find the agenda hard to read?

Also the stole won’t stay on me and I am a very petite person! It is too short and kept sliding off me.

The oil was all over the box and the earrings are cheap and the clutch takes forever to open and feels cheap. Just cheap plastic like a child’s play bag.

I do like the face oil and the eyeliner.

This is such a sad box after last year’s holiday box. RZ is going downhill fast. Every box gets cheaper and cheaper.

I got my box promptly before Christmas….but it was completely empty!!! Could not believe it. Nothing at all in the black box. No apology at all but a replacement box was sent out and I just received it. All was intact. I think the quality is lacking and I can’t get the clutch open…..may have to cancel this one……

I’m a quarterly subscriber. Received my box December 23 – outside box was pristine, but the black BOS box was falling apart. No literature included. I had to come back to this post to confirm I got everything I was supposed to!

I’ve commented here before about poor customer service responses that didn’t even remotely address any of my questions, and ended with an insulting “xoxo.” I just canceled and explained that customer service was my No. 1 issue, and I will no longer reward bad behavior – and I pointed out the insulting “xoxo.” Anyone want to place bets on whether I get an “xoxo” in the confirmation email?

By the way, beware of the earring posts – I know I’m lucky that mine weren’t bent, but they were stabbed through the bag and tissue and stabbed the bejesus out of my fingers!

Ordered this box as a gift and it ended up getting here too late to be gifted. Customer service offered no apologies for the ridiculous shipping delays and fulfillment issues. I opened the box up thinking that at least I would be able to use most of the items. Earring posts were stuck on the clutch box and were bent completely flat. Agenda paper had a hard crease from the very front page until the end of January (like something heavy had been sitting on it), and the paper also had weird bubbles that you get when paper gets wet and then dried. The clutch, which I was most excited about, looked horribly cheap and impractical. The scarf also looks cheap and is already shedding despite the fact it has and will never be worn. All of the retail value on these items seem like a horribly bad joke. My emails to customer service with photos of the damaged items have been unanswered since December 22. Last season it was the tarnished La Soula ring debacle (as well as the cheap looking leather clutch), the season before that there was something else that came damaged in transit… Obviously I’ve been giving BOS way too many chances than they deserve. Every season I am tempted and many a times misled by the spoilers. I stay optimistic and hope that they’ll redeem themselves but every season I get burned. Oh well, at least I only paid $99 (actually $107 with tax) for a facial oil I will actually use.

My box came Christmas Eve. I had everything in box! The pearl clutch looks fun and I think after you put a cute mini wallet inside it or drawstring bag it won’t bang around. Will wait to see what complements I get at New Years party.the earrings look something like I would never buy but I’m going to try those tonight too! I think if Zoe put the earrings in a box they would not be bent. Mine are bent…. the scarf looks odd but it is showing up every where….i will try to wear it with turtleneck sweater and jeans. A fun broach could add life to it? The planner is fab! It looks elegant and I think I will get some gold initial stickers for the cover at the craft store. The liner is non irritating for my sensitive eyes and I just tried using it on the outside corners of my eyes . It was subtle that way. The oil has a strong scent and I have sensitivity so I used it as a body lotion and on my hair instead. Again this should be put inside the box so it doesn’t leak. I could see where the tissue wrapping had oil stains and I could smell it. All in all I was happy but I agree that long time sub gals should be the ones who get the first boxes sent and get perks.

I couldn’t be more disappointed. The face oil had leaked out on to everything, the clutch feels like you are going to break it trying to open it, and the earring post were horribly bent up, and the box arrived after my holiday get togethers. I was unable to gift anything from the box not only because it came too late but I was embarrassed over how cheap everything is. With all that said I am going to stick with for one more season. Hopefully with all these awful reviews about the box and customer service the spring box will be that much better. She is going to lose so many good customers with this box.

I received an email notifying of delivery around the and received the box on Christmas Eve. What a lead balloon of a box. I’m ok with the planner, eye liner and beauty oil but there’s nothing fashion forward about any of those. The clutch, earrings and collar are ugly and look cheap. If anyone wants them I’m getting rid of them. Yuck. Oh…and canceling subscription.

I received mine tonight..after Christmas. I had forgotten it was coming at all!
The clutch is cute and different. Thinking it might be fun to bring to my wedding this year (I got the pearl). I was kind of excited to see the planner in here…I had actually forgotten it was going to be in this box and had just purchased a different one. The only thing…the printing on the pages seems so faded and is kind of hard to read. Is this how it’s supposed to be?

So my box has been missing for a week now. UPS says the shipper has to make a claim. BOS customer service isn’t responding to a single email. The gods have spoken. Time to contact Amex.

I too am underwhelmed by the Winter box. The earrings are especially large and cheap looking. Is it just me, or is the planner printed with such pale ink that it is difficult to see the lines on the pages? Unfortunately, I am stuck with the subscription for the year. I tried to cancel before it was shipped but was told that I could not.The boxes are less and less desirable and do not live up to the hype. This will definitely be my last year.
Don’t waste your money.

Just got my box. Pretty disappointed. My clutch came all scratched up and the earrings are heavy and the backs don’t even fit them properly… haven’t even bothered to unwrap the rest. This box is junk.

I got my box today. I’m a little underwhelmed. It’s like everything is a great idea but there’s something missing to take it over the finish line. The posts of the earrings are cheap and bent, the hard acrylic purse is missing a liner to buffer anything carried in it, the faux stole has odd squared off ends.

The biggest thing for me is the terrible fulfillment. Don’t promote something as things you can use at holiday parties, and miss the dates of 99 percent of holiday parties.

I think this is my last box, Ms. Zoe. You don’t know how to scale, and it shows.

Surprise! I just received my box today, I had given up seeing it before Christmas.

The purse is especially beautiful. The earrings I am not sure are for me, they are so large and so very much. I will wear the faux fur scarf- i own another in a beautiful rust color that is much more lux and thicker than this one, but it is still nice. Rachel Zoe’s items are often special versions of items in other boxes and the eyeliner is an great example of this. I plan to use the elegant appointment book next to my computer to write items there instead of my usual note pads.

Warning, I thought the hydrating oil was a face spray and so I managed to spray my (luckily) cheap t-shirt I am wearing. Since is is an oil, it will stain.

I hope that these boxes survive the upset that is happening at the Rachel Zoe company, I have been getting them since the very first one.

I got mine at 8:30pm last night…and I have to agree that most of the things in the box would have been better suited for now missed holiday parties, etc. The earrings look so cheap, they throw off the quality of the box. Otherwise everything is nicely wrapped and will make good last minute gifts

Tracking shows mine should arrive Saturday. It only weighs 3.9. I ordered right away when they offered the candle deal. Has anyone received the candle?
A lot of subs seem to be having issues. I have had problems with the Allure deal, Boxycharm, Glossybox, and the Sephora 10.00 past boxes deal.

Did anybody receive the white pearl box clutch that would like the black glossy clutch instead and would like to swap? I thought I picked the white one when I made my selection but ended up receiving the black one, also nice but I have too many black purses already.

They sent me a shipping confirmation 12/16 with the estimated arrival date of 12/19 to 12/25. When I click on the tracking number, it has no info that it has actually shipped, it just has says a “label was created.” Is this being done to try to appease people and make them think their box is on the way? Am I correct in thinking my box hasn’t even been actually mailed?

I am an annual and just was notified that my box shipped today! ETA is January 1-5. I leave for Hawaii Jan 6. Those jerks have shipped my prepaid holiday box post pre-Xmas holiday parties, post Christmas and to add insult to injury post New Years Eve. I will be online letting as many people know as possible what a terrible company this is and if you purchase an annual subscription you can expect nothing for your investment. Do not subscribe with this sub-par company!