FYI – Sugarbash Spring 2018 Shipping Delay

I know that I’m late to the party on this thread, but I just had my final straw moment with this particular sub, so I wanted to add a comment. Like others, I had real trepidations over paying for the new quarterly system almost 5 months in an advance, but I chose to do it because I really liked the SB boxes. I wasn’t thrilled with the delay, but it wasn’t that big of a deal, so I just let it slide. Then I opened my box and found some nice bracelets, a potholder, a candle, melamine dessert plates, some kind of shatterproof polymer glasses, reusable produce bags (very cool), and a nice big tote bag. This isn’t a complaint (even though there’s absolutely nothing wrong with airing a complaint in these comments – Use that 1st Amendment while we still have it). I firmly believe that it was a good haul for the grandfathered price, but it definitely was not the equivalent of almost $235 worth of products. But listen, I understand retail markup. I’m not complaining about the items. My displeasure, as it were, is with attitude. You fellow sub-bers know that good customer service goes a long way in mitigating less than stellar box content. We’ll accept a lot if it’s offered with a smile or an understanding handwritten note. That’s just basic human nature. And I don’t know about you, but the subs are my private present to myself. I justify the expense as being akin to therapy, and if I can support local artisans or female-led endeavors, even better. But it’s time for me to part ways with Sugarbash and find some new subs to support. Unfortunately we can’t have only positive vibes – that isn’t how life works, but hey, variety is good, and we can all enjoy that.

Wondering why this was never reviewed and there has been no mention of this box or any upcoming boxes for over a month now?

Got my box. I could only pick what color bracelet i wanted so I picked the one with yellow but they didn’t give me that one! They sent the blue, turquoise one instead! Not happy at all!!!

I got shipping confirmation today!! 😁

FYI, this box apparently has Godiva chocolates in it. That could very well be one of the items they haven’t received yet because who the heck wants chocolate to sit in a warehouse for 5 months.

I got one Sugarbash box and didn’t use anything in it. Just personal preference, nothing wrong with the items.
I wouldn’t use the plastic dessert plates either except to feed my small dogs, which is what I use the same brand’s PSMH plates for.

However, I’m here to comment on the WEATHER thing. I had paid for and received a tracking number for very expensive merchandise ( non- subscription, niche’ brand luxury items).

I paid for 2 day USPS Priority Mail as the 2 day UPS shipping was so much more expensive.
Then, the winter storms hit the company’s HQ, which is also their shipping warehouse location on the East Coast.

It took 9 days for my items to arrive, and I only got them TODAY.
So, there is a huge delay and there has been because there were like 3 storms between late Feb. and now that were extremely fierce.

To me, the important thing is to keep the people in these areas ( which I know includes a lot of my fellow posters too) in my thoughts and prayers for safety and food and electricity and warmth.

Material things like frivolous goods and, well, even subscription boxes ( LOL) come way down the list from the safety of people and pets, IMO.

Not lecturing, but I had to come to terms with my own angst at the amount of money I’d spent that was essentially lost in 2 blizzards this month in the state from whch they were shipped. I’ve had the central air on for over a week now.. The US is certainly diverse with climate conditions. : ).

xox,
Mandy G.

I will past those plates and bracelets are Really Ugly

I will past those plates and bracelets are Really Ugly

We All have Our Favorite boxes Some Like Sugar bash And Some Do Not that Is Why Not Everyone is The Same I am Happy For You Deb you found your box you like most

I will give Sugar Bash what is called the benefit of the doubt. If you log on to FedEx, they have been monitoring the weather for the better part of this month due to winter storms in the east coast. I believe that some of their products that go into making these lovely boxes for their customers have been delayed as they stated. I received two notifications from Sugar Bash apologizing or the delay, at least they keep their customers apprised of the situation which is more than I can say for some other sub services.

Yes, I paid for a FULL year sub at the end of November, but that was the choice I made when I decided I wanted to continue to do receive this sub from Sugar Bash. Everyone had a choice, no one was forced to purchase this sub. I believe in this sub and think it’s worth being patient and waiting a short time for the product to be delivered. I have never been disappointed by Sugar Bash!💜💜💜

The Snow is not that bad it is their excuses we had a lot of Snow 2 days ago and now Completely Melted why are they talking about their summer boxes and cannot even get their spring boxes out on time

I agree with all the others..they had MONTHS to acquire the inventory for this box..you don’t place an order a few days in advance (when the snow storm got there!!)..supposedly the box was sold out months ago…they should have known how many items they needed and planned ahead especially since they knew where their vendor were located as well as where their facilities are located.

I have cancelled a few boxes this past month because I’m over excuses…”vendor delays”, “weather delays”, “custom delays”, “breakage delays”…it makes me feel like the are just repetitive excuses from boxes who can’t handle the amount of subscriptions or are so low on funding they are having ordering delays. Those are huge red flags to me…says time to bail before they go under with my money LOL!

Sugarbash was already on the way out for me when they changed their setup…so hopefully the rest of this box makes me want to stay after paying for it back in November. Maybe I’m just over sub boxes altogether..tired of excuses, “variations”, delays, having to track who I paid and figure out why it’s not been delivered…maybe I’ve lost the love of sub boxes 🙁

Hi Ladies,
We apologize for the delay. We are waiting on the Godiva Chocolates which need to be produced fresh. They ship out of New York, and the snow storm slowed down production. We will ship out as soon as the chocolates come in. Please contact us directly with any questions. Susan

This box is starting to remind me of little lace box with significant shipping delays.

I try to be understanding but I have to agree with Nancy. The last monthly box was in October? I paid for this box 4 months ago. They’ve been sold out for about 3 months? So they knew how much inventory to plan for. The surveys went out later than they originally said. Then the boxes have been pushed back a week every week this month. Now they don’t even give a potential time. I was excited for the box, but it’s slowly losing its fun. Seems like alot of sub boxes have been late the past few months. In the industry I work in, demanding customers can charge YOU back for every day you shut down their line with your poor inventory managenent…so maybe my expectations are just to high??

I know that things happen but they literally had MONTHS to get this in place. I signed up back in November. I don’t understand what snowstorms have to do with this since they were supposed to have originally been shipped BEFORE. Just seems like bad planning to me…