Rachel Zoe Box of Style Spring 2018 Review + $20 Coupon

ByLiz CadmanMar 12, 2018 | 172 comments

The Rachel Zoe Box of Style from The Zoe Report is a subscription box from Rachel Zoe. Each box includes a hero item which is revealed before boxes ship, and other fashionable items and accessories, plus a few beauty products and styling tools, too. I am a huge fan and love her taste, so this is one of my favorite style subscription boxes!

This box was sent to us for review purposes. (Check out the review process post to learn more about how we review boxes).

The Subscription Box: Box of Style by The Zoe Report

The Cost: $99.99

DEAL - Use coupon code MSA20 to save $20!

The Products: Every season Rachel and her team will hand-curate more than $400 of our favorite fashion, beauty and lifestyle items.

Ships to: US, Canada, the UK, and Australia

Check out all of my Box of Style reviews!

The box comes with an info booklet with Rachel’s styling tips, and a letter from her introducing the box.

And this booklet also includes coupon codes for some of the brands featured in the box:

Now, on to the items!

Rachel Zoe Collection Palm Print Duster - Retail Value $150

This is an exclusive design just for Box of Style subscribers! (It is the same print in Rachel's Spring 2018 Ready to Wear Collection.)

You can wear it open, or tie the top closed with the tasseled cords. Here's the back:

And here it is open:

The fabric is 100% polyester, and it is dry clean only. (This isn't your typical cotton, sheer, beach cover-up. I knew it wasn't from the spoiler pictures, but I was still a little surprised when I felt the fabric.)

I absolutely love the palm print - this feels like such a glamorous poolside cover-up to me.

Rachel also recommends wearing it with a slip dress, cinching it with a belt, or pairing it with denim and a tee. (Box of Style shows lots of styling options on their Instagram account.)

I decided to try out the jeans and a tee recommendation:

I wasn't sure if I'd end up wearing this other ways besides a swimsuit coverup or a robe, but now I'm liking it for a casual vacation style. What do you think?

And I'm wearing the next item in this picture as well:

Bonnie Clyde The Hill Sunglasses - Retail Value $64

These are my new favorite sunglasses! The clear pink frame is so cute and fresh, and the lens color is a perfect contrast:

And they are comfortable to wear, too! (No nose pads to get stuck in your hair when you wear these on your head, either!)

Jen Atkin x Chloe + Isabel Headwrap & Choker - Retail Value $48

This is a multi-use item that can work as a choker, a headband, a bracelet, and a belt!

It measures approximately 60 inches long, and it's made from a burgundy faux suede with clear crystals and antique gold chain:

Here it is as a necklace:

And, my favorite, as a wrap bracelet:

(More ways to style it here!)

Lili Claspe Rope the Moon Lariat - Retail Value $115

(Subscribers could pick between gold or silver for this item.)

This necklace is 14K gold plated brass with cubic zirconia crystals. I'm very impressed with the quality of the piece, and I love delicate jewelry with just a bit of sparkle, so this is pretty much my dream necklace!

Here it is on:

I'm wearing it at the shortest setting.

KOPARI Coconut Rose Toner - Retail Value $24

Kopari is a great ingredient-conscious beauty brand and every product starts with 100% organic coconut oil. This Coconut Rose Water is light and refreshing and can be used throughout the day to hydrate your skin. (Hold it at arm's length to make sure the mist is fine enough to keep your makeup pristine.)

Kopari Coconut Lip Love - Retail Value $20

This Lip Love is fantastic! It has a subtle coconut flavor, the formula is super moisturizing, and your lips get a slight gloss without any stickiness.

And with warm weather coming soon (I hope) it's always good to have a lip product in my purse that can't melt!

Verdict: This box has a retail value of $413. That's fab for $99.99! The theme this season is the "California Edition," and I think that they did a great job on the curation. The box is a hit for me, too. The jewelry is perfect, I would pay full price for the sunglasses, and the all-natural Kopari beauty products are a treat! The duster is the one item that is pushing me a bit out of my fashion comfort zone, but that's part of the appeal of this box for me. I want a box that feels like authentic Rachel Zoe - not something that is playing it safe.

To Wrap Up:

Can you still get this box if you sign up today? Yes, as of publication, this box was still available!

Coupon – Use coupon code MSA20 to save $20!

Value Breakdown: At $99.99 for this box, here’s what you are paying approximately per item:

Duster: $36.31
Sunglasses: $15.49
Necklace: $27.84
Wrap: $11.62
Coconut Toner: $5.81
Lip Love: $2.91

What do you think of the Spring Box of Style? How are you planning on styling the duster and the faux suede wrap?

Starting at $112.50

Active Deal

$50 off the annual subscription

Use Coupon Code MSA50

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CURATEUR

3.3 overall rating

243 Ratings | 52 Reviews

CURATEUR is a subscription service that caters to style lovers like you! Edited by fashion experts, these seasonally delivered boxes include a curated assortment of products that will elevate your lifestyle while introducing you to the most up-and-coming brands for beaut... read more.

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Posted in Subscription Box Reviews, Subscription Boxes for Women, UK Subscription Box Reviews

Liz Cadman

Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!

Read More By Liz Cadman >

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172 comments

Emily

What’s the best way to get CS to respond? I’ve sent a second email over a week and half ago and haven’t gotten a real response yet. My first email was answered very generically and wasn’t helpful at all.

I see they’re monitoring this thread – but yet.. they will not respond emails.

Anyone have luck just commenting on their IG/Facebook posts? It just seems crazy that its now over a month after they’ve started shipping out the spring box, and I’ve gotten no notification for shipping, or at least a notification on why its delayed.

This is the first issue I’ve had with the box so far, and now I finally see why people are so frustrated with it.

I have a vacation in a few weeks, and was really looking forward to using some of the items on my trip. At this rate, I’ll be lucky to get it before the summer officially starts. Just crazy!

Monique

Customer service is really something that Rachel Zoe is not interested in. I have sent 3 emails regarding membership and not a reply as yet. The last subscription was the same. I live in Australia so calling is not an option for me. I am seriously considering cancelling my subscription as it is not worth the hassle. And why is there only a free gift with purchase for new customers? Surely existing customers should be rewarded! Come on Rachel Zoe. Without returning customers you really have nothing!

Flafla

Maybe I’ll get a faster answer here, because I have sent you guys five emails in two weeks and have yet to receive an answer. I purchased my first box on March 26 and have not received anything yet. I sent you several emails regarding the shipping status of my box, without answer, but now when I go on the website it shows “complete”.. erm… it appears it hasn’t been sent out yet so how is it complete??? I’m freaking out a little.

Box of Style Member Services

Hi there,

I’m so sorry for the confusion and appreciate you reaching out! If you feel comfortable, please reply with the email address associated with your subscription or direct message us on Instagram, and I’d be happy to have our team check in on this for you.

Thank you!
Team Zoe

Flafla

Me again. Still no box. Very very VERY frustrated. I was super excited when I saw the contents but I will absolutely unsubscribe because this has been an atrocious experience.

MSA

FYI Readers – We don’t allow email addresses in comments so please contact them via Instagram. Thanks!

Sarah

Question: when it says ‘subscribers’ does that only mean people who buy the full four boxes upfront?

Because I don’t want to subscribe to a box that requires me to pay that much upfront JUST so I can have silver jewelry.

Y’know what I mean?

Box of Style Member Services

Hi Sarah!

Thanks for your interest. ‘Subscribers’ or ‘Members’ are anyone who is currently subscribed to Box of Style, whether seasonally or annually. Seasonal members pay $99.99 quarterly, while Annual members pay $349.99, which includes 4 boxes. I hope this helps!

Enjoy your weekend!
Team Zoe

Yadira

In the last days my spring box arrived, the Customer service is a disaster – but I can tell – ALL THE ITEMS ARE HIGH QUALITY! The sunglasses really not my type but my 19 y/o stepdaughter rocks in them. My fav one the gold necklace- even my husband likes it.

Christine

Good to know with respect to the quality of the items in this one. The customer service complaints make me wary even if like the spoilers and there is a good deal going on.

I almost get the sense they don’t have any customer service or it is like one person who does other things. They should just hire someone to handle and turn the customer service around as the boxes themselves are quite good.

Mimi

I received this box but I’m pretty bummed that I didn’t receive the pamphlet that comes with it :/ it’s nothing crazy but I’d love to have the exclusive coupon codes that come with it. I contacted BOS but still no response. I know BOS CS reps read these so hoping for a response. If anyone can help with this I’d be super grateful!

Michele

I still have not received my box. I logged into my account and it shows my gold selection. My card was charged in February, I have emailed with no response. I received no shipping notice. I love the boxes but the customer service is so bad. My box came after Christmas for in winter and I purchased an additional box for a gift. I’m considering canceling just due to poor customer service. Does anyone know a better way to get a response?

Michele

My box finally came and I love everything in it. I’m just sad it took all the fus. They did eventually reach out to me. I’ll give it one more shot

Anyone else still waiting on their box? Still no tracking info.. I’m hoping my order didn’t lost. I really like this box!

Michele

Yes. I just posted the same. I have emailed. No response. Their account page is hard to follow. My card was charged in February. It’s really sad the customer service is so poor because I like the product. But with FFF and Popsugar and Trunk Club I don’t know if I need the headache anymore. With PS going quarterly you think they would step up their game.

Emily

Finally got my box on 5/4! I hope you were able to get ahold of CS. I pretty much commented a lot on FB, instagram, twitter, and in this thread. They did reach out via DMs, but even then it took a week or so to get them to email with the issue.

Apparently it was overlooked and not shipped out on time (obviously.. over a month of nothing) but once they confirmed the issue and resolved it, it took about a week to get here. Just seems weird that they’re always posting deals with Gilt and other retailers to get new subscribers, but can’t even take care of their current customers first.

I am relieved to get the box – I was really excited for all the items and glad they came just in time for my beach vacation.

Still waiting on mine.. I ordered back in November for 2 boxes.
this is pretty frustrating – I have never had any issues like this before with them. Guess it was only a matter of time.

Yadira

Update of my shipment:

Eleven days ago I send the confirmation of my address.

Seven days ago the customer service representative wrote an email that ensure that the next day I would receive an email with my tracking number.

Nothing yet…. I wrote her back, no response!

March 21— no shipment and I am a “vip member”

Colleen

I finally received my box and like most of it. The duster is pushing my comfort level, but I’m taking with me for spring break and will try it.

What I can’t get over is the poor customer service. After the debacle of the Winter box (it was very late and the two hero items damaged), I was offered, and told given, a credit on this box. Surprise, surprise – I checked my account and no credit. I’ve contacted customer service and received a somewhat rude email from Tristen asking them prove it. That was almost two weeks ago and I’ve received no response to my emails or voice messages. I have the proof – which I shouldn’t need, if they had done what they said they would. If I don’t hear from them soon, I’m trying to decide what my next step will be. I’m seeing BOS monitoring this string – please reach out to me – I’m terribly disappointed this is happening.

Box of Style Member Services

Hi Colleen,

I am sincerely saddened to hear of your experience and understand your frustration completely. I want to help resolve this situation for you, so if you feel comfortable, please reply with the e-mail address associated with your subscription, or you can message us on Facebook. We greatly appreciate your patience, and hope to get this taken care of for you.

Sincerely,
Team Zoe

Colleen

I sent a message through Facebook

Xtina

I don’t mind the idea of the print of the duster, but the execution is super cheap looking. Though I love RZ’s styling, I find all the clothes from her line to be made cheaply. So I agree, if this starts to be a Zoe clothing brand box, I’ll bc our, even though I have subscribed from the very first box.

I also find it creepy that her CS is posting so much here. Other than the duster and the creepy CS, I like the box.

Bella01

I just received my box today. Everybody needs this box. I’m in love with everything. The glass are excellent high quality as well as everything else. You won’t be disappointed. It’s so much fun. I’m so glad I hit that, place order button.

Box of Style Member Services

Hi there,

Thank you SO much for your kind feedback! We are so thrilled to hear you love your Spring box as much as we do! Tag us on Instagram @boxofstyle and show us how your rock your Spring glam!

Sincerely,
Team Zoe

Emily

Anyone have issues with getting a shipping notification?

Colleen

Never received any – my box just showed up

emily

Thanks guys! I was an annual last year, and I think this year I only purchased 2 (winter 2017 and spring 18). Sometimes I’ve gotten the shipping, while other times I don’t. Or more likely, the email comes after I get it.

I’m worried my order is messed up and I will not receive the spring box – which I’m excited for everything in it!

Daniela

I am….I was notified of “vip status” earlier in the year, but here we are on March 17th, 2 emails sent to customer service asking when the shipping notification will be sent…no response. As an annual subscriber, the customer service and fulfillment process leaves one very disappointed. BOS ……can’t you get it right even once. VIP does suck sometimes..

Susanne Simon

I’m having similar customer service issues. Got an email saying my box was delivered when it wasn’t. I actually thought it had been stolen from my front porch. 2 weeks later I get another email with shipment notification and tracking number so I singed up for email updates. I tracked it and it arrived yesterday. Clearly something is going on. Maybe team RZ could look into things?

I have to say that the spring box is rally cool except for the duster because the sizing is really odd. I like the fabric and the print but the fit is off for bustier girls like me. I would ask TRZ team to watch more closely about things like ‘one size’ items really being inclusive. This one is not and because of that I’m either going to have to gift someone or wear it as an at home item.

Wendolyn Fuselier

Duster, head band and sunglasses were a total miss for me. Hoping the next box is better.

Wendy

@box of style customer service reading here, I am a seasonal subscriber since box #1. I have never cancel and sub so I have been paying full price for every box. Besides getting a makeup bag at the end of the 4th box, there is no perk being loyal. I do see that now if you have had at least 4 boxes in a row, your box ships right after the annual. I think there should be more perks for a non stop sub customer since box 1!

Box of Style Member Services

Hi Wendy,

We’re very sorry to hear of your disappointment thus far, and really appreciate your feedback. We are always striving to find ways to better serve our Members and we’ve taken recent feedback into consideration and created a loyalty program as a way of saying thank you. We are continuing to implement additional feedback, but to find out more about out existing program, please visit http://bit.ly/2HVi618. Thank you!

Sincerely,
Team Zoe

Lisa

I am not having much luck with their customer service. I have emailed twice since I got my box last week and got one response stating they are very busy due to “the holiday season”. I’m not sure which holiday they are referring to,,, maybe St Patty’s Day? Lol. Anyway, my box was missing the necklace. Very disappointed because I think that would have been my favorite item in the box. I hope they either make it right by sending me the gold necklace or refunding a portion of the box since I didn’t get everything I was supposed to. Second time this has happened with this subscription. For the price I pay, I expect better.

Box of Style Member Services

Hi Lisa,

I am so sorry to hear of your frustration, and want to help resolve this for you as soon as possible! If you could please respond or DM us on Instagram (@boxofstyle) with your e-mail address, I’d be happy to follow up with our Member Services team.

Thank you!

Sincerely,
Team Zoe

Lisa Brooks

Just saw your reply to my comment. Customer service emailed me 2 weeks ago (on March 16) and said they would place an order with the warehouse for my necklace to be shipped to me. Still waiting. Haven’t received a notification or anything. Why is it taking so long? I did send a follow up to the customer service email a few moments ago. Thanks for your concern, but I’d rather not publish my email address here.

amr

Got my box today! Here are my honest thoughts:

All were individually wrapped and enclosed in the beautiful palm print paper.

Duster: Love! It fits me a bit on the loose side but it is too long so I will hem it to below my knee like the models show. Right now it is almost to the floor on me. I love this print and can’t wait for a beach vacation! I also will pair it over one of my black dresses, leggings, or shorts. The fabric is not heavy but does breathe so it will not be hot. Sure it would be nice it it were silk but I still love it. She did some of this print for her runway collection and I would buy it if it were made for a petite frame.

Sunglasses: Love! I did not have a pair of sunnies with this type of frame. They are also smaller than my usual frames but I love them anyway!

Necklace: Just OK. It is a repeat of a necklace we got 2 years ago. I actually like the other one better so will be trading or selling it.

Headwrap/Bracelet: Not for me. I can’t stand anything around hair. So will trade or sell this.

Kopari: I am all about anything Kopari so this was a huge win! The lip balm is decadently good and I also love the face spray.

They also sent me a beautiful Modern Alchemy candle and a perfume sample.

So I am happy with this box. It is a huge step up from her winter and fall boxes.

Am I sold on staying with the subscription? No. Not without a discount and full spoilers.

Belen

I just received the duster in a swap and I’m so in love with it, it’s beautiful and super good quality, nothing like the last summer cover up from fabfitfun, this really feel like a nice fabric ❤️

2018

To whoever I purchased from on EBay-Thank you! This duster feeds my unique style and I can not wait to rock it. Lol. I am almost giddy with delight!!!

Klskepper

I cancelled in December after customer service issues with the winter box. I was very surprised when my credit card was charged last month. I contacted customer service again – before the deadline to cancel spring. I received two auto reply’s about how busy they were but would get to me as soon as possible. Now I have a second notice of cancellation accepted from RZBOS however my account still shows active and box has been shipped.

I see RZBOS is monitoring this page – maybe I can get some assistance through this channel. I received yet another auto generated email yesterday telling me that they are sorry it’s taking so long to reply to my email due to the holiday season. Seriously??? I can’t get help from customer service and am now stuck with a box I didn’t want. Credit card company is getting a copy of both cancellation receipts tomorrow. Shame on you RZBOS..

Debbie

Their customer service is the worst! They lost me as a customer over it.

Box of Style Member Services

Hi there,

I am so sorry to hear of your experience and frustration you’ve had thus far! I understand the stress of the situation and hope to get it resolved for you as soon as possible. We greatly appreciate your patience. If you can please respond with your name and/or e-mail, I would be happy to forward to our Member Services team.

Thank you,
Team Zoe

Karen

The duster pattern is so on trend for Spring. It is everywhere in clothing lines! RZBOS nailed it. I’m an XL (size 16) top. It fits my arms and shoulders fine but is easily 3.5 inches from closing in front. That said, it still looks terrific worn open. I would never pick this out for myself. At 53, it feels to YOUNG for me. That said, i own it now so it’s going over my faded cutoffs and white tank with my wedge slides this summer!!!

Czarina

When I tried on the robe I just loved it, and I wasn’t expecting to! I am 5 ft tall 130 lbs. It fits perfectly with the ties tied in a bow and hangs straight down in front. My first thought was – “this will never fit a larger woman”. After seeing it worn open, I take that back. If you are larger it will not have the robe effect, but providing it fits your arms, would be quite nice. I wear it around the house with something underneath, pjs or a shift, and love the print and quality of the fabric. Could wear it to pool in summer also. I just read that the print is featured in Rachel’s regular collection!

The hair wrap is very inventive and looks sharp as a necklace or bracelet for me. The dainty silver necklace is on my neck right now and I love it. It is reminiscent of the gold longer chain from a few seasons ago. I am not wild over the sunglasses, so they will go into my “gift box”.

Here is an idea from the winter box that may help the gals who received it too late for Xmas parties. I use my white plastic purse as a small jewelry box on my bathroom etagere with white and ivory towels and accessories. Just throw the chain inside along with your stray jewelry!

Box of Style Member Services

Hi Karen,

We love hearing your feedback! Rachel loves the option of wearing the duster open, and we know you’ll look great rocking it! Tag us on @boxofstyle for a chance to be featured. 🙂

Enjoy your Monday!

Sincerely,
Team Zoe

Nicki

Is there anywhere I can get the measurements for this Duster please?

I agree! I think it is a beautiful print. Much prettier than the kimono from last summer’s box. I like the Kimono but I am LOVING this! The only thing I will not wear is the braided hair tie. It is pretty but not my style. But the rest of the box is AWESOME! I love anything Kopari makes!

janajudd

You know winter was a total miss for me, but I LOVE this box. I have a pool, so I am always looking for a coverup to throw on, and I love that this one is substantial. Kopari is always a win win. I wouldn’t wear the headband, but as a bracelet…genius. The necklace is pretty and love the fun color of the sunglasses. Totally restored my faith in The Box of Style. I will be using every single thing. I have worn the black printed kimono to death!! Thanks guys!

Box of Style Member Services

Hi there,

We are so thrilled to hear that! Thank for you taking the time to share your kind feedback. It’s appreciated more than you know! We can’t wait to see you rock your Spring box. Tag us on @boxofstyle for a chance to get featured. 🙂

Have a wonderful week!
Team Zoe

Molly

I’m so baffled by people saying the duster looks old. I’m in my mid 20s and it seems very on trend to me. In my mind it’s like festival attire with high-waisted shorts, a crop top, and a large floppy hat. I wasn’t alive when Golden Girls was on the air, which seems to be the main reference people are making, but to me it’s a very youthful, fun, and bohemian look.

halycondaze

I agree. I grew up watching The Golden Girls (Blanche was all the things and the original Samantha) and Three’s Company (Mrs. Roper is among my style beacons – so much swoon!). Personally I think a lot of cool/funky/interesting clothing is inspired by the way the “senior set” dress (check out advanced style for reference of what I’m getting at). I think as we get older, we are less willing to care what others think and more willing to let our personalities shine. So branching out fashion-wise is natural and it has a trickle down effect, where it starts to influence younger people (“retro” is a fashion notion that remains consistent across generations). I can understand why some think the duster looks “old” and is reminiscent of something out of Mrs. Roper’s closet. But to me, it’s a lot of fun. Just like Mrs. Roper.

halycondaze

I grew up watching The Golden Girls (Blanche was all the things and the original Samantha) and Three’s Company (Mrs. Roper is among my style beacons – so much swoon!). Personally I think a lot of cool/funky/interesting clothing is inspired by the way the “senior set” dress (see advanced.style for reference of what I’m getting at). I think as we get older, we are less willing to care what others think and more willing to let our personalities shine. So branching out fashion-wise is natural and it has a trickle down effect, where it starts to influence younger people (“retro” is a fashion notion that remains consistent across generations). I can understand why some think the duster looks “old” and is reminiscent of something out of Mrs. Roper’s closet. But to me, it’s a lot of fun. Just like Mrs. Roper.

Box of Style Member Services

Hi Molly,

That was one of our favorite looks we had in mind when creating the duster! Rachel loves the versatility, and so happy to hear you’re excited to wear it. Tag us on Instagram for a chance to be featured! @boxofstyle.

Thank you!
Team Zoe

amyr

It is because some people’s mindset is stuck in the past and are not open to the new. It happens to some people as they get old.

I never watched Mrs. Roper (whoever she us) or Blanche what’s her name but evidently it means something from the past to some of these people. I never have watched much television. I prefer to read.

I love the duster and will hem it and wear it proudly and I don’t care what a bunch of snickering old ladies say about me. It is very on trend. Floral patterns were all over the runways for the Spring/Summer season.

Jillian

The shape of this duster reminds me of choir robes we had to wear for choir concerts in high school. In a Golden Girls print.

Cheers to everyone who can pull this off. I can just hear my family calling me Blanche DuBois…

Jillian

Whoops. Devereaux. DuBois is Streetcar Named Desire. This is what happens ro me working nights, lol.

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Rachel Zoe Box of Style Spring 2018 Review + $20 Coupon

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