CosmoBox May 2018 FULL SPOILERS + Coupon!

I can’t even find contact info for Cosmo Box! I signed up yesterday (after seeing the May box review) and want to email them to be sure that is the one I get! Could you post it here, please?

There was a cancel option in the My Account section.

Wow, it’s nice they responded to you! I cancelled in May and yet they charged me for June (no invoice or record in my account, I only knew when they sent shipping notice in July and I found the second charge in my Paypal) but customer service has been no help. Basically they just insisted that cancellations are ‘only allowed’ between a current month’s box shipping and the next calendar month (which is an impossible window if they don’t mail a current box until the following calendar month…) so somehow they were treating my cancellation which was confirmed by email as invalid? Oh and apparently despite it being listed as ‘month to month’ where I subscribed they never meant a person to be able to cancel after only one box. I’ve had to go through PayPal to contest it and forward all my screenshots, so hopefully I get some resolution there.

It’s really sad, because I liked the May Box and only cancelled for time to evaluate and compare/contrast with other boxes (with product overload I like to see how many items from a box I actually use and if the items in the box work well.) I recently dropped a number of subs so could have easily been persuaded to resub longer term to this one. But bad CS and shady charges is such a huge red flag I’d be uncomfortable subscribing no matter how good a future box is.

You are so lucky. I have emailed them 3x called 2x and filed a dispute with PayPal. I have not had a single response to my emails or phone calls. PayPal told me I was in contract with them so they will get to keep my June $. I honestly dont know what to do at this point.

This happened to me THREE months in a row. So frustrating. BEWARE!

I received a paypal notification as well and I cancelled right after my May box shipped (in May). I should have taken their charge permissions away via Paypal, but I received cancellation confirmation. Just something else I have to deal with on best day of the week… Monday.

Same here! Cancelled 30th as well. Emailed them since their faq states that cancellation goes into effect beginning of each month… so in our cases 6/1 but I got a charge about an hr ago.

Well I received a reply but was told my account was not active but that if I wanted the box that they would charge me and would send it. Nice reply. Except that I’ve already paid for it and have the receipts to prove it. So fingers crossed.

Thanks for the info!

Me too. I think this means we’re all getting the May box, but it also means that the next charge is going to be 06/01 for the June box.

***ALERT: Major caution with billing/customer service with this box!!! I first ordered in Feb and never got my MSA discount despite using the code and the discount seeming to appear on my screen when I signed up. I also cancelled my box when I discovered this. I had really wanted only a time box (I mistakenly thought this was an option). Long story short, they never gave me my discount and never cancelled my account (despite replying that they would). And then I got a March and an April box and was charged for both of them as well! I finally got another response back on May 10th apologizing and telling me that they had a “new customer service team”. They told me to keep the boxes and that they would refund any duplicate charges and cancel my account I have not yet verified my refunded charges but guess what?! Just got the May box in the mail today. At this point it’s almost comical how messed up this is! I was very polite in my response back to the May 10th email tonight (despite uttering some choice words at my computer). Just praying that I didn’t get charged yet again. I’m hopeful that the “new” team will try once again to cancel my account and refund me but my confidence level is pretty low. I’m sure I will ultimately get it cancelled but I might have to make an in-person appearance to do so. 🙂 At least I’m ending up with some nice products…that I never wanted…and didn’t order. Trying to look on the bright side but sheesh! (FYI, I am fully aware that the above is entirely “first world problems” but thought I should share my “fun” experiences with CosmoBox with all of you all as a word of warning!)

Cosmo box is on Facebook

I signed up at 11:30PM PST on 5/24. I emailed them today to see if I would be getting the May box. They wrote back and said, yes. I emailed them at [email protected]
I tried calling but the number didn’t seem to be working. I also asked what size the Sunday Riley brightening serum was but haven’t heard back about that.

Did you finally get the May box??

My emails aren’t going through. Probably my fault since sometimes I write Val and other times Valerie.
Anyway I did get in touch with them. I emailed [email protected]. I ordered @11:30pm PST 5/24. They said I would get the May box. I also asked the size of the Sunday Riley serum but haven’t heard back.

That’s interesting. Keep us posted on their response!

A couple of boxes claim travel size is still full size since it isn’t a sample in theory. So they could put in “full” travel size products. Same as putting in 1 mask even though the mask is usually sold in boxes of 4. It’s still one full mask. When boxes try these loopholes I tend to cancel quick but they are still technically not lying.

This is what it says is inside: “The current box offering for May celebrates all things beauty and features a selection of Cosmo Beauty Award winners. Unique goodies in this special box include: L’Oreal Paris Ever Pure Deep Moisture Hair Sheet Mask; Klorane Dry Shampoo with Nettle-Natural Tint; Invisibobble Slim Hair Ties; Biore Acne Cleansing Foam with Baking Soda; Finishing Touch Flawless in Blush; Dove Anti -Stress Miceller Water Beauty Bar; Skin Better Hydro Boosting Creme .10ML; E.L.F. Cosmetics Blend It Out Silicone Sponge Duo; Neutrogena Radiance Boost Brightening 100% Hydrogel Mask; and Sunday Riley C.E.O. Rapid Flash Brightening Serum.” The Skin Better Hydro Boosting Creme .10ML seems to be the only sample or deluxe size since they listed the size.

There is no way they are all full-size for $20.

I put the discount code in early on, but at the least page it is still saying $29.99 before shipping…any ideas? Also, this is an EXPENSIVE box! Sunday Riley now comes in everything and these companies partner with each other and its part of their marketing promotional budget. They all really should be FREE expect for shipping and maybe a small printing fee for the booklets. Hasn’t anyone noticed the same brands popping up in their boxes? Sunday Riley, DOVE, Tarte (I call they get all new packaging or some big change which is why they are getting rid of all these old palettes via FFF). Anyways, I pretty much get them all except Rachael Zoe and when it comes to VALUE, this one is low.

Exactly what I just said! It came in allure the CEO one monthsago. You confirmed it. Not getting this Cosmo Box. Rather buy the new Aspyn Tarte palette with my $30!