Luxor Box Gilt City Voucher Redemption Instructions

I was excited about this deal, but the customer service is non-existent. Multiple emails sent with no response going all the way back to July! I can’t gamble a couple hundred dollars on a company that can’t bother to return an email.

Had to get a refund from Gilt.
I really hope everyone loves their boxes though. I’m already having major FOMO.

I purchased the 3 month subscription (2 boxes). September is going to be first box so the November (2nd box) is already paid for. But on my Luxor account it shows my next bill of $139 will be the billed to my credit card on November 7th for that box. Is anyone else’s account like this? I think it’s messed up because we were originally supposed to get the July box on this offer.

I continue to have problems. My current account with 2 boxes left on it is locked. I cannot access it. I created a new account under my daughter to use the Gilt City voucher and it is not accepting it.

I just used the site and used the voucher correctly and it charged my card $139! I’m so annoyed, they better hurry up and fix this! Did this happen to anyone else?

I purchased the voucher. Waited while everyone chose to have a melt down. I received their instructions did what they directed and voila. I had no issues whatsoever redeeming my sub. I don’t know why patience is so difficult these days. Life is to short to make a big deal out of nothing

The website works like a charm, if instructions are followed.

For subscribers who have entered numbers that don’t work, maybe check to see if the “Voucher Number” is being used? The Gilt email that contains the information starts off with the “Order Number”. The voucher number for Luxor is actually in the mid-body of email.

I did ANNUAL, but chose the option for “$139/Every Other Month”. Entered “1”.
Then my voucher and it zeroed everything out.
This is per the instructions.

Luxor isn’t responsible for Ruelala/Gilt giving refunds. The timing of the Gilt transition was Luxor’s bad luck. Vouchers are often a pain to redeem…so I really can’t say that “Luxor is shady”. From Six Flaggs season passes, nationwide restaurant chains, concert tickets…etc., I’ve been frustrated many times by the lack of process and even basic knowledge about the offer when redeeming the deal.

I’m hoping this was a quick fix for Luxor and they’re working like crazy to get July out. I’m also hoping that once July ships Luxor will circle back around with additional clarifying communication and fix outstanding issues.

I don’t understand the mentality behind putting down a person/company/entity while attempting to do business with them. Formal complaints and experience sharing is valid. Which can be done respectfully and with limited patience. Regardless if the website was “Gilt Voucher Ready”…boxes weren’t shipping until September.

Horrible – had to unsubscribe. no response to my 3 emails and the coupon from gilt doesn’t work – credits me only 1 box instead of 3. Asked Gilt for a refund. Really poor customer service. No phone number, no response, not a working web site = SCAM.

I keep getting an error that says my promo code is not valid. I’ve contacted Luxor support twice and have not heard back. Getting a little concerned about this! I followed all the instructions and still get the invalid promo code.

I hate having to give billing info when I’ve already paid for this. I don’t get why they need it.

I still cannot redeem my voucher code for just one box. Guess I will keep waiting :-/

I’ve just done this and I think it’s all okay – they actually have a really nice dashboard to document your subscription and mine shows that my next bill date is September 10th, and the billing amount is $0.00 (I did an annual subscription), so I figure that I’ll just see that for the next six boxes.

I know it’s all been a bit car crash with the set up, but having worked in marketing for years now, I unfortunately know only too well how technology can mess up even the best intended promotions.

Can’t wait to get my September box and start this subscription – been wanting to try it for ages now and just couldn’t persuade myself that the cost was justified.

When things started getting weird on July 2nd is when I contacted Gilt and they gave me refunds. I don’t regret it.

Well I did it ! I I followed their instructions and entered 1 box even though I have a yearly subscription and paid with Paypal which did not charge me anything. So hope they don’t mess it up and I get my yearly subscription 6 boxes starting September. I have my email saved from Gilt and really just hoping they resolve any issues as promised. I am really looking forward to these boxes since I loved all the previous ones. So keeping my fingers crossed and glad I was patient and did not cancel my order because I just had a feeling I would regret it if I did. Now looking forward to spoilers for September’s box !

I see now that they are trying to charge shipping on top of the cost of the voucher because I am from Canada. Which would be $60 and makes it not worthwhile to me. I also had hoped to get the July box due to the spoiler and have found out we can’t. Was anyone successful in getting a refund from gilt?

Well…I did it wrong. Hopefully they can fix it so that I don’t get 3 September boxes. I emailed customer service so hopefully there is something they can do. It sounds like this is a common problem.

Still showing invalid code for me, too.

I got an email from CS saying their IT dept is working on adding all sub options (such as annual) and thanking me for my patience. Looks like still in progress so gonna wait a few days

Can someone please clarify… so I bought a voucher for a 1-year subscription, I still just enter a quantity of ‘1’ on the site and it should register for all 6 of my boxes? I’m confused and want to make sure I do this correctly… Thanks for your help if anyone knows how this works!

They’ve said:

thanks for reaching out! You’ve likely seen many updates on this via social media and we appreciate your patience with us as we launch this new chapter in our company. We are working around the clock with our tech team, Gilt, and our new payment processor to get this all straightened out. Rest assured, should you keep your voucher all will be fulfilled upon. Stay tuned for updates and we sincerely apologize for the inconvenience. We hope to see you as part of our community soon! 🙂

PS – we will be sending out specific steps on how to redeem each type of voucher. Thank you so much for your patience with us as we work through this. We look forward to having you!

I’ve never been so sure of my choice to ask for a refund!

It won’t take my code. There’s no subscriptions or orders on my profile so it should take it but no, it doesn’t flip to the credit notification, just comes back to enter code. I put in an email to their CS but don’t really have hoped for a swift reply. Bummer

I bought the 2 box/3mth and added quantity 2. It says 1 subscription and showed credit $278 and 0 charged but then says charge of $278 every 2 mths. I emailed to clarify but the voucher did go through.

Anyone else having an issue with their promo code coming back ‘invalid’?

I’m having no luck but possibly there’s a rush at the site right now. Maybe I need to try a different browser?

Did anyone else have Gilt CANCEL THEIR ORDER? I bought an annual sub as soon as liz posted about it (June 29) and FIVE DAYS after I fully paid for it, Gilt erroneously cancelled my order. They admitted it was their error, but there’s no way to correct it as the boxes were sold out! To say I am livid really underestimates things!

I checked out with paypal . It worked, but I purchased a year subscription, and I didn’t see anything that noted that it was a year subcrption. So I guess I will send them an email in a few days to make sure that it is noted