Sugarbash Holiday Box 2018 Spoiler

I still have not received my box. I have sent emails about it twice and have received two false tracking numbers one for a box to be delivered to Florida and one in Michigan. I live in South Carolina! I will never trust this company again and no one should trust Journee box either as the last false tracking number came from them.

My box came damaged in a plastic mailer. Who sends a box of breakables with no padding? Another F for Sugarbash! I did not get my customized necklace. I always choose silver and got all gold colored.

Unpopular opinion here, but I liked the box. I thought the candle smelled incredible and my earrings are really nice. The spoiler for the spring box (the duffle bag?) seems nice and I hope the inconsistencies are just a side effect of the switch from SB.

I have several thoughts:
1. I was okay with the shipping delay and felt that their communication about the delay was adequate. Then again, I get so many boxes that I’m never hurting for stuff to open if i have a hankering. Lol!
2. I LOVE the box and the dragonfly tissue paper. Very nice presentation.
3. Okay, now this is where I get a little cray cray, but humor me. So, the guy I like – his last name is Rosenleaf. And this box included a leaf item and a rose scented candle. Hint from the Universe?!? I know we all got those 2 items, and y’all can’t have him, but I thought it was cute.
4. I’m not sure why there are so many negative comments about the candle. A rose smells like a rose. Some people love the scent, and others don’t. I don’t know why anyone would expect a rose candle to smell like anything other than a rose.
5. All the jewelry – yes, definitely not my style, and I have listed most of it on the swap site, although I’m keeping the long necklace with the stone and tassel. I think it is interesting that we got different earrings. The bonus gift bracelet for annual subscribers is comfy, but, again, not my style.
6. The scarf or whatever it is is hideous, in my opinion.
7. Takeaway: I love the packaging, the leaf dish, and the candle, which does not add up to the price of the box. I will probably enjoy the necklace occasionally, and the rest is going up for swap.
8. Finally, I hope that MSA reviews this box soon because I have no idea what the value of the items is, although I guess I could Google to get some idea.
9. Okay, another “finally:” I am not subscribing, but I am very curious about the next box as it says that it will include things to do with self-care rituals from around the world. Hopefully I will be able to swap for anything that tickles my fancy in that box.

This literally was the worst box I ever have received. The jewelry was not my style at all, nor was that scarf. The leaf dish came broken,but I don’t want a replacement so I just threw it in the trash. Everything else will be donated. Complete disappointment because I liked the Sugarbash boxes prior.

OMG! I just realized I didn’t get ANY kevia jewelry! I got a Madeleine Elizabeth ugly necklace and that’s the only jewelry i received!! Also, scarf, bath salts, lead dish & candle! I can’t believe they didn’t even send my customized necklace!!!

Really unhappy! I did not get the necklace i picked! And my box only had 5 items in it! I did not get 2nd jewelry item and I don’t even know what else is missing! Can someone tell me what is supposed to be in it?

Received my box tonight. WHAT A BUNCH OF JUNK! Three pieces of jewelry and all were broken, a chip on the candle, and the cloth item was ugly. All going into the trash. Since I cancelled my subscription over the delays and the quality (not to mention broken promises as to what was supposed to be in the original boxes each month/quarter) with Sugarbash I do not think that there will be any recourse. KEVIA WILL NOT LAST if this is an indication as to the quality of their merchandise.

I got my box today! I like everything, I really loved my necklace and the bracelet. My style for sure…so happy!

They are not even responding to emails anymore about the boxes. Sugarbash joins Little Lace box as one of the most disreputable boxes ever. All we got was lies and delays. No Journee box for me.

My box is missing an item, about knocked me over with the smell of the candle and is honestly 100% a throw-away box for me. For all the cute stuff on the Kevia site, I’m kind of disgusted this is what was sent.

SAME OLD TUNE. REALLY!!!!

Yep Got the same old tune about shipping. Stuck again. WILL NEVER ORDER ANOTHER SUBSCRIPTION BOX AGAIN!!! Will only stick with Margot Elena.

Just curious– after all this is anyone actually planning to subscribe to JourneeBox?

I emailed Sugarbash CS because I never received confirmation yesterday from Journee. CS replied right away as follows:

We spoke with the JourneeBox team today. They said all boxes were picked up yesterday. Your tracking number is coming directly from JourneeBox. We will reach out and have them resend your tracking number.

This is ridiculous, still haven’t received my box. Even allowing for hiccups with the transition, I feel this is gone on too long. Just problem solve and ship the darn boxes for heaven sake’s. Leaving me in the dark, not sending me any updates about what’s going on ,makes me more suspicious than if they just communicated with me and told me what is going on. I feel I shouldn’t have to seek them out to ask for an update, again.Now I wonder if I shouldn’t just contact my credit card company. Good grief. Count me out from ever buying a Kevia box or product. Other than the people who received them on Christmas Eve, has anyone else received a box?

It’s finally happening. Got an e-mail saying shipping boxes Monday and Tuesday. New tracking to be provided.

Received this last night which is encouraging:

“Dear Member,

We have great news! Your box will be shipping out on Monday and Tuesday! We sincerely apologize for this long unexpected delay. The process of switching carriers did not go as smoothly as we had hoped. DHL held on releasing the JourneeBox account until the system was corrected. The account hold has been lifted, and the boxes will be on their way early next week.

Due to the delay, the tracking number previously issued have been voided. You will receive a new tracking number on Monday or Tuesday when your box is picked up and scanned. You will see immediate movement on your box. As a reminder, your tracking number will be coming directly from JourneeBox.

We are very sorry for any inconvenience this may have caused you. Please feel free to reach out directly to at [email protected] with any questions”

Two months have gone by since I posted about this box. I am guessing they didn’t have any money to ship our boxes? This just leaves a bad taste for annual subscriptions.

Still waiting. Haven’t received an update since Christmas Eve. Really hard for them to blame it on the mail now that the holidays are over.

Has any one received their box?

Still waiting. Anybody else still waiting for this “holiday” box?

I’m trying to remember which brands were advertised when I signed up for the annual subscription last year. I know Godiva and Crate & Barrel were a couple of the brands. I know I received the 4 piece Godiva and a Crate & Barrel sundae dish. I think I received a Pier 1 trinket dish. Am I missing Kate Spade, Murad and August items?

Just received an email from Sugarbash. Basically they are blaming the shipment issue on USPS (though it sounds like the boxes were not ready to be picked up). It seems like we should not expect boxes until next month. GLAD I CANCELLED!!!! (before Sugarbash dumped us on Kevia).

Just got this email…🙈

Dear SugarBash Customer,

Happy Holidays! You may have noticed an email from Journeebox in your inbox recently regarding your Sugarbash/JourneeBox shipment.. For those who haven’t seen our previous emails, the holiday box was a collaboration with JourneeBox. While the holiday boxes were set to begin shipping on the 15th from JourneeBox, the fulfillment process is to print labels days before shipping, which is why your shipping date is showing December 11th. However, complications with switching carrier’s made the task unachievable. The shipping system used for previous boxes was USPS, and — with the holidays in full swing— making the switch to DHL and securing the pickup of the boxes took significantly longer than both JourneeBox and we ever expected.

Due to these unforeseen circumstances, the boxes are still unshippable. For that, we are incredibly sorry and hope to make it up to you. Both the Sugarbash and JourneeBox teams are doing everything we can to get the issues resolved and have these boxes to our customers as soon as possible — shipping to your home as early as this week. While we’re very apologetic for any inconvenience this may have caused; we would like to make amends by offering an additional $10 off of any Kevia purchase, including her jewelry, home and apparel lines — and, of course, JourneeBox. Use promo code “amends” to save on your purchase.

Moving forward, JourneeBox will be using only the DHL system and will not be affected by this sort of issue in the future. JourneeBox is incredibly dedicated to their customers, and future boxes won’t disappoint. In the meantime, we hope that the holiday box impresses you as much as it does us.

Best,
The Sugarbash Team