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Each month, you'll get 6+ Allure-approved makeup and skincare picks delivered to your door ($100+ value for only $25). 6 or more products (at least 3 FULL-SIZE) valued at $100+ with only expert-approved products, hand-selected by Allure editors. Enjoy a new member gift valued at $15+ free shippin... read more.
Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!
Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!
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I just got off the phone with Allure CS. Here’s what I was told; They were waiting on an item from a supplier. After waiting and waiting and much debate, Allure decided they were going to just cancel the January box altogether and refund our $. Then figure out a way to incorporate the Sunday Reily and other products into the next couple of boxes for those that were/are already subscribed/signed up for the January box. That’s why some of us got those refund emails. As soon as they started sending those out and processing refunds, they started receiving the missing item. So we will be getting the January box after all. I inquired about mine & was told it’s in the warehouse now and should ship out today or maybe Monday. 🙄 I was not rude to CS because it’s not their fault but I did ask if she would pass it on up the line that “WE” are not happy campers. Done. Also, if you’re like me and you do not like the whole variation thing, please call them and let them know. They are just doing it so they have enough. Well, in that case, why not change things up a bit and give your loyal long time subscribers go online and pick the varient item they want and the new subscribers get what they get and their free gift too? Just a thought. That or just stop the whole variation thing. That was the biggest attraction to the allure box for me.
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Em
I got a shipping email last week but the usps tracker hasn’t updated yet. Is anyone else experiencing this??
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Nicole BW
Yes!!!!!!! But it did just update today this afternoon!!!!!!
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JuJu
Okay, WHEN are they going to ship this? They said we’d be receiving the email notifications this week, but it’s already Thursday and still nothing.
I am concerned that the same thing will happen as with that Foreo box last year.
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J L
Got my Jan box today, with an Amika mask instead of the Beautyblender mini. The new packaging is disappointing. I unsnapped the bag and the bag tore along a side seam – basically rendering it a single-use plastic that I can’t even recycle. I would prefer Allure ditch the bag.
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Ama
Just got my box today! Love everything in it! So glad I got the Amika instead of the blenders! The nail polish is a very pretty color and such a nice bonus!!
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Em
I receiving a shipping email last week, probably Thursday or Friday. There’s still no updates for tracking and “awaiting package” message in the USPS tracker.
Anyone else?
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MOi
Just received my box today. The bag was cute but arrived ripped wide open on one side, so garbage. I have no doubt that whomever chucked it in the box was well aware it was damaged. What is wrong with people? Would they like to receive damaged items?
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Sharon Paige
There’s a YTer (Beth Brown) with an unboxing video that is supposed to be Allure January 2019 and it has NONE of these products in it. It also came in a white shipping envelope and no box! She swears it’s this months box. I told her to come here to see what she should have gotten. She got the confusing email from Allure too. Idk what to think.
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Sheila
I went at looked at the video. That’s the free beauty bundle we got for the Black Friday deal in November. I finally got mine a few days ago. It was pretty nice.
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Nicole BW
Same here! I got my beauty bundle last week!
Sharon Paige
Ok!! Thank you! 🙂
Sarah
I am getting emails from Allure that make no sense! Repeat emails too! I have not canceled! Y’all took my money! Twice this month actually! Not one email that I’ve sent has even gotten an auto response. Their website says it’s going to take 3-5 business days to get a response. Try… never! I have tried calling 5 times yesterday, it was a holiday, phone system answered but nobody ever did. Today, I have called 5 times. Nobody! Each time it says they are experiencing a high call volume, your wait time is approximately 4 minutes but may be longer. Last call, waited 25 minutes on hold! Nobody! I am definitely not thrilled with this sub!
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Lori
I was charged twice and still no box or any communication whatsoever
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Rachael E Smith
Now I just got another email that says this:
“You may have received incorrect information in a recent email from us. Rest assured, your January box with favorites from Sunday Riley and Ouai is shipping soon and your payment has been processed. You can expect a tracking email next week!”
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Tina
I received an email at 12:51am that said, “Sorry for the Delay!” “We’re processing your refund and sending you a free Beauty Box…”
Did anyone else receive this email?
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Nicole BW
Ya!!!!!!!! Sure did & it was 3 different emails…an apology email & oops booboo(lol) email & then the last email a day later was saying my Jan box shipped & then I did open a new account & order another box but forgot what the gift is? Anyone know what gift for signing up in Jan?
About that email in the email header it did say something about a refund but when I clicked on the actual message it didn’t say anything about a refund only that my box was being shipped soon? Are they giving is something for those weird emails? Oh, ya, P.s my $98 beauty bundle just showed up after they just told me a few days ago that it would be later in the month or next month?
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Sand-Iv
I received it too our box is going to be super late. Has anyone received their January 2019 allure box?
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Sylvia
i did and it did not match the content of the email. Anyways…. i just got this one “You may have received incorrect information in a recent email from us. Rest assured, your January box with favorites from Sunday Riley and Ouai is shipping soon and your payment has been processed. You can expect a tracking email next week!” Phewwwwwwww i was nervous for a good minute! i really want this box and so does my mom.
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Kristina
Mine says that in the email preview, but just that it’s shipping soon when opened. Has anyone checked their accounts? I did not have a refund issued.
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Em
Weird. I got an email saying:
“We wanted to send along a quick update on your January Beauty Box—it’s shipping soon, and you can expect a tracking email next week!”
Wonder why there were different messages.
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michelle
Yes, I got the same email. But as others are mentioning, the preview pane subject line says they’re refunding and sending me a free box. That message “goes away” once I open the email, and then I have the notice about the delay of my January box and shipping next week. So who knows what’s going on?
tammy g
yes, I got my email saying the same as yours at 12:50 this morning…what’s up with allure, never seen this act before..
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Katiebelle
I received my box via Amazon subscription, but no nail polish. 😢
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Tammy g.
Hey…has anyone had a problem with allures site tonight…when I sign in it want let me see all of my info…and has anyone received there box or email yet…i have not received mine yet…what is going on with allure..
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Sand-Iv
Can’t access my account either 😒
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Kimberly
After complaining several times about not getting the Sunday Riley Good Genes, I finally got an email saying: “Due to limited stock, the Sunday Riley serum is no longer available.”
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Sharon
I just got off the phone with an Allure rep and she said the boxes are delayed because they are waiting on the shipment of the nail polish to come in. There isn’t an ETA for it so she couldn’t tell me when the boxes should ship. Thought I’d let everyone know because I think we are all excited to get the Sunday Riley products (myself included)!
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Sylvia
i want the SR, i dont care for the nail polish!!! haha
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Dawn
I agree about the nail polish. I wish they would have just shipped without it , but then everyone would complain. I called and the rep said that the nail polish should be in by the third week of January. I tried to order a second box through Amazon…. they refunded my payment the next day.
em
Anyone else still waiting for their box to ship? I was charged on 1/4 but haven’t gotten any update on shipping. This will be my second box, so still not sure about their shipping/how quickly they get boxes out.
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Aria
I was told 3rd week of Jan will be shipped. 2nd month for me as well. Can I ask what your free gift was for December, was it nail polish?
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Em
Ok thanks! I just wasn’t sure about their shipping schedule.
I signed up when they were doing the MAC lipstick promo. It was shipped in my December box. Pretty excited since I’ve never tried any of their products before.
Clarissa
I haven’t received mine either.
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Redhed36
I resubbed through Amazon and received my box last week.
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Sharon
I just called Allure because I got charged then as well (which was early for me) but mine hasn’t shipped either. I was told that they are waiting to receive the shipment of nail polish from the supplier which is causing the delay. They don’t have an ETA yet on it though.
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Rochelle
Same here. It’s my second box, I was charged on 1/4 and have heard nothing about my box shipping. I called today to ask when it will ship (and to make sure it wasn’t a duplicate charge for my December box since I still haven’t gotten a shipping notice for any January box) and they said they had no idea. They said: my box is ‘in the warehouse’ & ‘label is created’ but no idea when it may ship, ‘the January box has been very popular so they are busy’ and that ‘there is no specific schedule or rules regarding exactly when they charge & ship the boxes’ & ‘I’ll get an email whenever it does ship’. So, my customer service rep had no idea. But she was very nice and she didn’t make up an answer or lie, so that was good.
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Oja
My Amazon box came today, my one through Allure still hasn’t shipped. I keep my regular subscription through Allure but add a second through Amazon anytime they have a stellar box because it’s so easy to sign up and cancel through Amazon. Last time I got an Amazon box it also came before I got a shipping notice from Allure.
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Pink5
Same here.
They’ve been increasingly late on their ship times.
Up until fall 2018, my box would show up 6-10 days after being charged, depending on how weekends and holidays fell.
Now it’s more like 2-3 WEEKS.
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michelle
I’ve been with Allure on and off for nearly 2 years. My boxes always arrive the third week of the month, and I rarely get a shipping notice.
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LaDawn L Waites
This is my first Allure box and I am so excited! When do they normally ship. I am not a very patient person. 😊
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Cady
The Sunday Riley C.E.O. oil is full size !
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Chris
You will actually receive 15 ml/0.5 oz which is half size.
Full size will be 1 oz @ $80.00
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Jenn
They are so hard to cancel with and don’t respond to emails! I’ll never sign up for them again
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Aria Lemley
If you call it’s really easy. Was for me anyway and I re-enrolled same day haha
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Andrea A
I’ve been trying to cancel for several weeks with nothing more than an automated response. Then, I was charged yesterday from this month’s box. Beyond frustrated!
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Clarissa
I emailed them a week ago and i only got the automated response, too so I decided to reply on the automated response and they finally cancelled it for me.
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Pink5
Card was charged today.
Oddly early, but not complaining.
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Ash
I signed up for the December box after seeing it on your stories then I canceled because I don’t have the budget to get the January box so I emailed [email protected] TWICE, prior to the 31st of December to cancel but my card just got charged for the January box. I’m so upset because @allure didn’t even reply to my emails. Are they just continuing to charge peoples accounts when they cancel?
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Anna
Can you call them to cancel? That is what people seem to recommend instead of email.
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Sarah
I really hope I don’t get the mini beauty blenders.
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Linda
I signed up for allure at the end of nov to get the free full size Sunday Riley CEO. Never got it. They say they sent it out but never received it. I have family who did it to and none of them received it neither. There’s no way all of them got lost In the mail. So disappointed. False advertising! Did anyone else get there’s?
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McKenzie
A few months ago I signed up for Allure’s free gift that they were advertising for a deluxe sample of la mer cream and it didn’t end up coming until about 2 months later. They told me when I emailed that it was always on it’s way but never gave me shipping information for it. I would just wait it out and see because it tends to take them a long time to send out the new subscriber gifts.
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Angela M DeSilva
I read that they will be sent January 7th there was back stock issues
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Emily
I never received mine. I was told it shipped on Dec 7th, but if I haven’t received it, I won’t receive it. Called a few times. They promised to call back, I ended up just cancelling. I will never sub with them again. What a total disappointment.
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Heather Bratten
I got an email that they sent my free gift for sign up… Finally received it 2 months later. So i guess they send that email once they acknowledge that you are supposed to get it; even though it’s not actually on it’s way. Lol.
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robyn
I signed up within minutes of the original SR CEO promo going live and never got anything. (Although there was a Versace perfume inside of the shrink-wrapped December box that had formerly been a GWP – definitely NOT what I signed up for.) Called and got a rep named “Kayla” on 12/12 and was told that she didn’t have any information at the moment but would look into it, and that I’d get an e-mail from a supervisor in 2-3 days regarding the serum. Never did. Called back on 12/19 and that time I worked my way up to a supervisor named “Tanya” who said I’d receive the Caudalie serum instead of the CEO since the SR serum was now “out of stock”. Tanya said they didn’t actually have the Caudalie there yet or any idea how many they would be getting (even though the new promo was already live here on MSA) but that I’d get an e-mail confirming I’d be receiving it in 3 days. Never got the e-mail or the Caudalie. Called back today on 1/4 and got another supervisor “Courtney”. She offered me Sunday Riley’s Ceramic Slip cleanser and (quote) “another gift”, and this time gave me a confirmation number. Not even sure what that means or how to track it. But I will definitely never see the original CEO Serum as promised. After I get the SR items in the Jan box, they’d really better keep their word on a GWP after this third call or I am DONE. They never contacted me back as promised each time. It’s been all on me to maintain contact every time. Total bait and switch – with both this AND the people after me who signed up with the Caudalie promo when they didn’t even have ANY in stock yet, or any idea of how many they would get (but were still taking new signups for it). If you sign up for a box that’s one thing. If you sign up hoping to receive a promo item, good luck!
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steph
No, I never received mine either and it was my very first time ever signing up for the box! I’ve emailed and am waiting for a response.
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Lucy
I called again. Before Xmas they said it was shipped dec. 7. Call back after Xmas if it’s not received. Called back. Said they are getting full size SR items in stock when the SR sub box items are sent from the company. Would be sent around time January sub box is sent. I asked when that would be (because I am a real first time subscriber) and they said third week of the month. Figuring this out/giving them the benefit of my doubt is taking a lot of my energy. Such a bummer because I like the sub box. This whole thing leaves a sour taste in my mouth.
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Ruby Yoshi
I have never received the item and no email response. May have to try my luck calling them.
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Brittany Gibson
You should call their customer service instead of email. They help much faster!
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nicole brunelle
What is their customer service #? I didn’t see it on the site.
Pat Greene
Yeah, their email customer service blows. Even telephone is not great, but better than email.
I never got the Sunday Riley either. Hope to get the one included in this month’s box.
Catherine Echevarria
i did
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Anna
Cathy this is referring to the sign up gift offered on 11/28-11/29, of you received it you’d be the only person. There’s an ongoing discussion on Reddit about it as well.
Allure is supposed to be looking into this, I guess we’ll see if they try to make this right.
Our reviewers research, test, and recommend the best subscriptions and products independently; click to learn more about our editorial guidelines. We may receive commissions on purchases made through links on our site.
Please do not enter your email address in the Name field or in the comment content. Your email address will not be published. Required fields are marked *. Remember to post with kindness and respect. Comments with offensive language, cruelness to others, etc will not be approved. See our full comment policy here.