FYI Julep Maven Subscriptions Are Ending

Old post but there were no updated ones so just wanted to hop on here to let everyone know that I received an email this week that they were reactivating accounts and supposedly our order histories will transfer over (I’m assuming that would mean our points as well but we shall see!). I followed the link to reactivate and it was up and running. This is much better news than just taking our money and closing up like Luxe Pineapple Express did last year! Hope that helps!

Ulta is unloading all their Julep stuff at 50% off now.

Late reply but been out of the country and came home to find this out!!! Legally, I’m pretty sure they cannot give you a refund to use solely in their store since they were the ones who canceled the subs. I don’t want any of the crap that’s left and am being charged way more than what it would cost had it been in the prepaid box!! They’re using that tactic to get rid of all their merchandise!!! Lost all my jules too that I had been saving for 3 years!!!

I will be filing a claim with my credit card company. Juleps parent company filed for bankruptcy, so I would not trust them to deliver anything used with that “gift card.”

It’s been over a week, and my order still hasn’t shipped. Has anyone’s shipped yet? Starting to think the whole “gift card” thing was fake, too, and we’ll never actually see anything more from them. Thinking of filing a chargeback with my credit card.

Thankfully I suspected Julep was ending and used all my Jules on my box last month. I was a bit worried I wasn’t going to get it though as I got a shipping number but it never moved. I just got my box today and I’m totally relieved. I feel so lucky to have had the chance to redeem and get extras of my favourite products. I feel so bad for everyone who lost points and I hope everyone gets their orders. What a mess this turned out to be!

Has anyone had trouble with their recent purchases shipping? Just curious. I’m really happy with the items I got from my gift cards, anxiously waiting for them to ship.

So, there seems to be a perception that Julep is planning to go out of business altogether, not just cancel the subscription box. That’s how it seems to me since they are angering all of their customers, doesn’t seem like they’re trying to keep people happy and willing to keep buying from them. But if that’s the case, why did AS beauty pay millions to buy Julep? Do they expect to make that back just by selling off the remaining inventory? Seems odd.

I got a $66 gift card for my prepaid sub. I used it immediately. Things are already getting picked over. Lots of products are out of stock. I got two of the shower gels, which don’t show up in the scrolls but do show up if you search, and one of the oxygen nail treatments. I’m sorry to see it go.

I notice that they timed things so that the subs were cancelled and gift cards issued just a few days after the mystery box order deadline passed, so that people would spend real cash on the mystery box and not gift card credit. I bet if these events were reversed, a lot more people would have ordered the mystery box, and used the gift cards, as it would have been a great opportunity to get good value for the credit. The timing can’t be by accident.

I saw it coming after reading the bankruptcy news a while back, but still, I’m pretty sad about this subscription box ending. I loved it so much. The Love Your Bare Face oil cleanser is my HG face wash, and most of my nail polishes and tools are from Julep. It was also a great way to try new products without too much risk.

Heck, I even used to watch founder Jane Kim’s Facebook Live videos, which isn’t something I’ll do for most brands. Definitely the end of an era.

I thought they were shady about 6 years ago. Sold mystery boxes and at least half of the people discussing it here got a box with some broken bottles.
My broken item was CLEAR top coat. Damaged every other bottle in the box.

I sent them a photo like the required, and because clear nail polish didn’t show up in the photo well enough for them, and the bottle broke at the neck which they claimed not to see, they kept my money.

Dropped my subscription very early into their schemes and have never regretted it for one second.

How many bottles of new nail polish does the average person need per month? Once their original subscription plan hit a wall with saturation of product for subscribers, they dropped their original business focus and started selling all manner of ” private label” junk quality makeup and skin care, most of which had harsh effects, IMO. I didn’t buy it. I’m glad they’re gone for the good of the trusting new buyers, and hope they never ever return in any form.

Really disappointed in how they handled this. I had points that I was planning to use soon. Never buying anything from them going forward. Need to find good new drying drops 🙁

This makes me bummed. I really like this sub and mystery boxes. I love the packaging and the color of the packaging. It’s just sad for me. This is the second sub that has closed up in six month for me. The other one was xo peachy box which I loved. Boo…..I’m sad

As sad as this news is, I’m really happy that I got tired of them a few months ago and cancelled my subscription after cashing out all my Jules and adding to my lip gloss stockpile.

This sub was a true bargain, you had the opportunity to skip and I paid $16.66 monthly. I always wondered how they did it. Wonderful skincare products, the best eyeliners and great nail care. Have some sympathy for the employees and the Mavens that lost their Jules or worse yet future boxes. Believe me, this isn’t the first box that I subscribed to that went under(and probably not the last) but it is the first that actually informed me rather than just disappearing. I do appreciate that.

This makes me sad because Julep was one of my favorite subs. To those saying this is why you don’t prepay, I still disagree. For prepaying many years I was getting boxes for less than $15 and when I took them I’d get products valuing over $90. I had 2 boxes left and they gave me a gift card I got to use. Sure I could have gotten more out of the boxes, but at least I got something. And I’ve gotten alot of value over the years. Hopefully I get my products and I move on with my life without any regrets at all. For me, the perks offered with long term subs are often what makes it worth it – less cost, full customization, etc. Yes, I know I’m taking a risk prepaying but I’ve also decided the perks are worth it. I would not lump Julep with the other sub boxes that truly took money and ran. Regarding the “you should have known better” comments, alot of us work and lead busy lives. It’s not like Julep bankruptcy is headline news. The only reason I heard about it before was due to the lovely ladies making comments on this site. And yes, when I sign up for a new sub I do my research as much as possible but no, I’m sure many of us dont follow the details or “stalk” a sub we’ve had for 5 years without any issue. Finally, to those here just to shame or blame people for being upset…there are better and more constructive hobbies out there than kicking people while they are down. I’m sorry for everyone upset about losing their Jules and I understand why you are mad. I was lucky enough to not have many left anyways so I can more easily walk away…still a bit sad and nostalgic though.

I was saving my maven points for difficult months. I have/had 4,200. I am extremely disappointed to just have these yanked away with no warning. This is an unfair act, i earned those points! There should be a grace period where we can use them for something, or we should have been given a warning before the last box. This totally sucks!

Well, I am very fortunate I guess, that I used all my Jules and my renewal was up but so sad when I read the earlier letter they sent saying no more monthly subscriptions, but we could still buy monthly boxes. Now this letter! I should have suspected something was up when FedEx delivered my box. The new face wash is great-figures! Bye Julep you truly were my favorite sub box and I will miss you 😢.

Well. What a dang bummer. I was going to signup last fall but since I like lighter more pastel colors, I decided I’d wait till spring to get the sub and the free set of polishes in hopes that the colors would be more spring-like. Well that idea sure backfired. Dang.

I figured this was coming so I cancelled last month and used up all my jules. Then the box didn’t ship so I was worried. I emailed them the other day and my box shipped on 2/14 and it actually left the warehouse so I guess I got out of this one okay.

In my opinion when the big companies like Julep start closing up and hosing their customers then it’s a clear sign that the sub box trend is coming to an end. I absolutely don’t ever prepay for subs for this exact reason. No matter how big or popular the company is it can still go under.

Is anyone selling their gift cards?

AS Beauty purchased the 3 companies, that were under one umbrella: Julep, Clark Botanicals & Laura Gellar. AS Beauty, if you don’t know, owns E.L.F. Cosmetics. It was done for about $16mil & at (bankruptcy) auction. So, it will most likely get reorganized & come out strong again.

https://wwd.com/beauty-industry-news/beauty-features/behind-glansaols-bankruptcy-1202939765/amp/

I feel bad for this company and the employees. I had heard about the bankruptcy so expected this was coming. I had some unused Jules but can’t imagine getting mad about losing those. It would have been better probably if they had given a gift card for the jules and refunded the prepaid costs. It’s also possible that they just don’t even have the money to do refunds. For people upset over getting a gift card vs a refund, I’d just dispute the last charge with your credit card company. I’m sure you’ll get your money back that way and it takes minimal effort.

Oh that’s sad. I lost my 1650 jules id saved, not as many as somet, but its a bit annoying, l looked at the only thing left I could buy was a godawful electric coral lipstick – that’s not my colour at all.

Oh well, mildly annoying, but I feel worse for those who have lost their jobs. 🙁