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We have full spoilers for the May 2019 NewBeauty TestTube Box! (Thanks for the heads up, Luna and Monika!) If you aren't familiar with this box, it ships every other month, and it was voted one of the best beauty subscription boxes of 2019 by MSA readers!
New Beauty Test Tube is a beauty and makeup subscription service. Every quarter, they send full size skincare, haircare, and makeup products. A quarterly subscription is $59/quarter or $200.60 for the entire year.
Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!
Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!
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Story time! I was charged for this May box and called in, as I didn’t want it. The girl I talked to was super nice and said nothing had been sent out so she could cancel my sub and refund my $38. I got an email that said sub was cancelled, then one that said $38 refund- there was a $38 refund showing in my bank account. Awesome. Thought it was a done deal- WRONGO! Next day I was charged twice for $38 and $38 back to back. I went back onto my NB account and sure enough my sub still showed active. I called again. Girl was rude and seem to not understand, transferred me to this guy Matt. Matt understood. He apologized and said he had no idea what was going on and would refund me for all of it. WHILE I WAS ON THE PHONE WITH HIM I got a shipping confirmation for a “tube” labeled July 2019. He was like that is totally bizarre, that tube isn’t even out yet and IDK why they are shipping you anything. He told me all my money would be refunded and to just keep whatever it is that they sent me for “July” … oooohkay.. Fast forward 2 days and the money is back in my account and I got the “tube”. Yes, I got the “tube” in 2 days- and it’s this May tube. IDK what is going on over there but cheeze and rice man. IDK if I will ever order from them again after all this..
TBH it almost seemed like they tried to “force” me to buy it. Because if it already shipped out they don’t refund you. So literally while you are on the phone with cs they ship it and then cs goes “oh well, so sorry”.. Shady the house!!
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Amber
I had a similar experience! I called and canceled, but was still charged and sent my TT. I called back and they said that they were sorry and they offered to send me something in return. I accepted and it turned out to be a Kate Somerville EradiKate…I was given the option of an acne treatment, hydrate, etc…there were 5 options and I didn’t know what the products were. The gentleman said the acne treatment was popular and I just chose that. After all of that, I put most of the products on the MSA Swap site…got a swap and USPS lost my package (so I’m dealing with claims and all of that). I feel so defeated in the whole process. Like I had to pay for something I didn’t want and paid again to have it lost…ugghhhh.
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Taren
Looks like at the end of the day, you got your money refunded, and you still got the tube? I get that it’s annoying to have to call about it but it looks like you made out pretty good in the end…..?
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TestTube
WOW Jen we’re so sorry for the issue you had to experience and I’m hoping all has been resolved, if you should encounter any further similar issues with your closed account please send us an email with full details ATTN to Alyssa
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Jen
Thank you Alyssa, I definitely will! And thank you for being active in our community and responding 🙂
Anna
If you purchase the NewBeauty + Dillards box with 18 samples and a $15 off coupon you get a $10 off coupon for your first TestTube! I might just have to jump on this even though I need for nothing at this point!
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Danielle
I haven’t seen it available on Dillard’s site yet. Has anyone? It says it is not available to order yet.
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luvsMath
Thanks for the heads up! Is it available online? I searched and wasn’t able to find it.
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Nikki
I’m not super excited about this months box but I forgot to get cancel so hopefully I’ll find something good about it ♥️
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Bullwinkle
Me too. Lol.
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blondie1021
Wow, just got my shipping notification for May’s box, seems early but yay! 🙂
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elaine
I got mine too!
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Nina
Wow lucky! Hopefully I get mine soon too! 🙂
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Cady
I just got mine too! An unexpected but pleasant surprise!
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Gwendylon
I went with the beauty report spring box and use the $5 coupon code TTBR5. total was 3495 free shipping the brightening gel is worth it retails for $99 alone.
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ANNE
Yes if you signed up for a year you can’t skip or cancel well that’s what I read anyway check under Q&A on their site , I learned my lesson the hard way with LF box , I did 6 mo this and I don’t like the sub and now I’m stuck until it’s over in July 😞 feels like I’m throwing money away . From now on only month to month subs or special one time box deals .
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Christine
Thanks Anne. I should have read the fine print
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Christine
I called to skip May and they said I could not do it since I already prepaid my subscription for the whole year. Please share your experience and confirm if it’s true
Thanks
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ANNE
Try TTBR5 for
Promo $5.00 off upon checkout
Hope that helps
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Anne
Dang auto correct lol meant *good not food 🤣
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Anne
I ended up getting the BeautyReport Box too lol did you use the code for $5.00 off , what a great collection of skin and hair care !! I’m always a huge sucker for food skin care, and that amazing sunscreen , been looking for one of those instead of self tanners 😁🥳 fabs !!
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Stephanie
Anne, I would love the $5 code. That $99 brightening skin spray looks amazing in the box!
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ANNE
Wow Pat that box sounds great 😁
Stephanie I just emailed them and skipped this month it was easy .. wait is there a special spring box ? And why is it an extra $10.00 so confused please help .. lol my addiction is real 😁👍
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Stephanie
Liz, or does anyone know when we need to cancel by if we decide to skip the May tube? I kind of want the Spring box instead for an extra $10. I just can’t decide?!? 😂
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TestTube
Hey, Stephanie, we hope you got the answer needed although, for future reference If you cancel by the 10th of the billing month, you will not receive the next shipment and will not be charged moving forward.
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Stephanie
I was completely happy with customer service! I sent an email and got a prompt response, so I was able to skip this Tube. I got the Spring Report Box and LOVE it! Thank you sooo much for following up! 😀
Pat Greene
I’ve been unsubbing from boxes right and left but haven’t unsubbed from this one yet. And then they sent me an email about the NewBeauty BeautyReport box which looks amazing and I CAVED. It’s got some SIO patches, a C serum, Living Proof, Bioderma Micellar (love that stuff), Has Biotin thickening spray…I can’t believe what a sucker I am!
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Anne
Emailed customer service – put this upcoming TT on hold , nothing is really appealing to me since last TT killed it !! At least I’m saving my money and my spot bc I’m sure even though IMO this one is a dud , ext TT will be great ❤️😁
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Tina
Just got my Beauty Report magazine and saw they were selling the spring box at newbeauty.com/beautybox. $40
Kept running into issues submitting my order online (no shipping options) so I placed my order over the phone. Website went live a couple of hours ago.
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callmeinge
Wow….Thanks, Tina.
I was looking forward to this!
Looks like a great box 🙂
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JuJu
Is that the selection though – what it shows in the image on that page?
I am definitely not wowed.
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Tang
Really excited by the MMXV Infinitude Universal Facial Treatment!! This is always a great box.
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TheOtherJulia
At first glance I was kind of meh, but looking further I’m really intrigued with the ScalpForce spray. My scalp gets burned every time I’m in the pool, so I’m excited to try this out. The Derma E peel looks great too. They might not be super exciting brands, but it’s definitely a useful box. Test Tube has consistently been a good sub for me. I might not like everything, but it’s always worth the money. I recommend it if you’re on the fence about subscribing.
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Lynda Durso
Their customer service is awful! I just re-started my sub and I loved the March box, but never received the magazine…when I called customer service, they kept throwing me back & forth between New Beauty & Test Tube, and neither was able to tell me when I would receive the magazine. Apparently the box & the mag are handled separately. AND their customer service was rude to me…so I cancelled. And all they had to say was “goodbye”…they did nothing to try and keep me as a subscriber. I had been a subscriber for years previously and took a break last year, but just decided to re-sub. I’m done with New Beauty.
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Shea
I just received my magazine on Friday.. it does not come with the test tube box. It comes separately. You should be receiving it soon.
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laci
funny, when i called customer service they couldn’t even be bothered to say “goodbye”. he just said “alright” & hung up. it was mildly shocking. i wasn’t rude or anything. that must just be his phone etiquette. but strange for business practice.
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TestTube
Hello!
We are very sorry to hear about your experience! We would definitely love to help you out and make sure you are completely satisfied, please email us at [email protected] address it to “Steve” and we will get everything sorted out for you.
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Iggy'sRock
When I opened my box, everything was banged up, damaged, and destroyed, and leaking. I took pictures and sent them right away to Test Tube. They promised me a new shipment on 3/5/19. Nothing. That is what I have heard from them. No tracking, nothing. I have sent them 3 emails, I have called. This is my first experience with them, and I am not feeling very confident with the company as a whole. Test Tube said that they would replace the box, which made me very happy; but I expect service- not to take more than a month.
In this day and age, this is unacceptable.
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Danielle
I find it is easiest to deal with their Facebook page.
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Jean
It doesn’t seem as packed as past tubes (and I agree there was no way to beat the Sunday Riley full size!) but I’m actually pretty interested in the ScalpForce UV filter spray. I suffer scalp burns when I’m out in the sun and I’ve never used a product like this.
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Linda
I called and skipped this one, but hope that July’s is great. 🙂 I loved March’s NewBeauty TestTube.
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Ania1234
What number did you call? I have been trying for two days to call and cancel and have been on hold forever. This is not the right cancellation process. They are almost forcing me to get this box.
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LInda
1-888-974-6042
Amber W.
I just received tracking for the March Tube! 🎊🎉
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Caressa
Hey I got a shipping notice also 3 days ago and I went to look where it was and they haven’t shipped anything yet, they just made a label. I signed up on March 2 and never got anything. I finally got someone on email… but they keep saying it is coming I was going to cancel bc I dont wanna be charged again so I went on there website and it shows something has a label but hasn’t lefted but I saw skipped where you see if yours has shipped. So I don’t know what to do…
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Amber W.
They were probably expecting the restock shipment of the one product today and have been making shipping labels this week in anticipation of that. So maybe we will all see movement by Monday! If you don’t want to get charged for May’s Tube, cancel before April 10th.
Jess
Woohoo, just got my shipping notice for March box
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luvsMath
I just received mine as well!
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Kristin
At least the Grande isn’t a lip plumper!
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Our reviewers research, test, and recommend the best subscriptions and products independently; click to learn more about our editorial guidelines. We may receive commissions on purchases made through links on our site.
Please do not enter your email address in the Name field or in the comment content. Your email address will not be published. Required fields are marked *. Remember to post with kindness and respect. Comments with offensive language, cruelness to others, etc will not be approved. See our full comment policy here.