Cheryl’s Cookie of the Month Review – June 2019

Read the fine print!
I placed an order on September 29th and paid extra to have cookies delivered Friday, October 9th for a special occasion to a business, which is not open on the weekends. I checked my order status on the morning of Friday, October 9th and the order showed “confirmed” and not “in transit”, and the tracking status with fedex, according to Cheryl’s, said “available once shipped”. I didn’t have a fedex tracking number, but that’s what Cheryl’s website showed. I got a little concerned and reached out to Cheryl’s via chat Friday morning. The agent explained that the order was handled with usps and provided me with the usps tracking number, however usps’s tracking status showed “pre shipment” which meant not shipped. I was hoping my order would still get delivered on Friday, as I paid extra to have it delivered that day. I’m a little frustrated that the order status is not reflected correctly – the order isn’t through fedex but through usps (which is contradictory information), so i cannot track it correctly, the order status through Cheryl is not showing in transit, and the shipment status through usps is not showing shipped. In addition, the agent I spoke to through chat was very vague in explanation, extremely unhelpful and ended the chat abruptly. They didn’t ask if there was anything else I needed help with, have a great day, nothing. Just ended the chat, and the chat log shows that. I saved a copy of the chat log because of how disgusted I was with this individual handling my concern. Every time I spoke with someone at Cheryl’s, they confirmed the shipment that I placed on September 29th would be delivered Friday, October 9th. I emailed Cheryl’s Friday late morning to confirm status and delivery for that day because I wanted to make sure it got delivered. Their response was “Thank you for contacting Cheryl’s, your business is important to us. I am sorry for the inconvenience this has caused you. I have checked your order and according to the web site the status of your order is as follows: Status: Pre-Shipment October 8, 2020. For your reference, here is the link for you to continue monitor your item … on checking, your item shipping date is 10/02/2020 and your requested delivery date is on 10/09/2020. Please let us know if we may further assist you in any way.”. If it shows pre-shipment on the 8th, of course it’s not going to get there on time. Why would they wait until the 8th to ship my order?!? Of course, there is a high chance it wouldn’t get to its destination the next day. I emailed Cheryl’s again Friday evening stating that my order had not been delivered, as requested and paid for. Their response was: “Thank you for contacting Cheryl’s, your business is important to us. I apologize your gift is taking extra transit time. UPS SmartPost is the method in which your gift is shipped with both UPS ground and USPS. This is offered for certain zip codes and gifts under a specific weight. Your gift is shipped with UPS and transferred to the United States Postal Service for final delivery. Your gift is shipped out in accordance with the delivery date you requested, but as advised in the gift description online, cookie cards and samplers require extra time in transit. Therefore, there is a possibility that there could be a delay. The UPS web site is subject to change and your gift may be delivered sooner than it states. Please let us know if we may further assist you in any way.” I feel like this isn’t good enough. As of Monday morning, my delivery still hasn’t been delivered – of course USPS tried to deliver the package over the weekend, but I kept telling them via chat and email that the receiver is a business and not open on the weekends. I wouldn’t have paid extra if there was a high chance of it not getting there on time. And it’s beyond me why I have to follow up on an order I placed 10 days before the agreed to delivery date because of inaccurate online information and poor customer service. We can all say we didn’t see the fine print, but once again, I wouldn’t have paid extra for a chance of it not getting to its final destination on the agreed to date. I wish Cheryl’s didn’t give the option of picking dates. This order was for a special occasion – not for a regular day. When people spend money with a company and the company and the buyer agree on a date, and that buyer pays extra, the company should hold up its end of the bargain. Fine print, or not!

I had to see what all the hoopla was about Cheryl’s cookies so I ordered some and now I know. I like to eat them semi frozen also. On their website and on QVC they have some coated with flavored icing, key lime, orange, latte, and chocolate cookies with choc icing and other flavors. If I could afford them they would be an everyday thing. But they are too expensive. They have seasonal ones on sale on their website.

Figuring they are selling 36 of these cookies for $24.99 right now this sub is a total rip off.

Ah yes, once I discovered semi-frozen Cheryl’s cookies, that became my preferred way of eating them. But only the frosted ones. 😉

It’ll be 1/3 the price ordering when they send email coupons and deals. They do 36 cookies for $19 including shipping sometimes so just sign up for emails.

Cheryl’s often has sampler boxes that cost just shipping. $6.99 for 6 assorted cookies. The box I got a couple weeks ago had choc chip, snickerdoodle, choc choc chip, oatmeal raisin, a frosted sugar cookie and a plain sugar cookie. They’re delish, definitely worth a bit over $1, but not $2.66.

I looove these cookies but you can get better deals for boxes of them from Zulily or QVC. I don’t think the subscription is worth it.

These are one of my favorite cookies from them! I’m not sure if the sub would be worth it for me, but I 100% appreciate the tip about freezing them!

I don’t quite get why this sub is still being reviewed. They are the same kind of cookies every month, no?

Sugar cookies are awesome!! But way too much $$ for me. I just buy those pink ones from Wal-Mart or anywhere which helps the cravings and your still left with $25 in your wallet.

Plus cookies are treats, not an everyday thing.

$2.66 per cookie. Got it! Thank you for extending the review beyond this essential one sentence. And I love the pretty plate with gold stars.