FYI – Lola Beauty Box Subscription Billing Issues

I received my $21 refund from Paypal Prepaid today. Hallelujah! It took almost 2 months and I don’t think I would have gotten it if I didn’t have this thread to back up my claims. Thank you.

I just got on the lola site and it’s closed?? I’m very upset because you can’t even get a hold of anyone. So cool. Out 2 months of payment and nothing in return.

THAT’S WHAT THAT WAS!!! OMG THANK YOU!!!!

Wow I cannot believe this happened to you guys. I did not subscribe to this box but I subscribe to so many boxes, it could have been me. They shut down all their social media, yet their website continues to be up, most likely to continue stealing credit cards!! What a bunch of crooks. Go to usa.gov and report them!! Theres also a link for internet fraud, where hopefully if enough people do it, they can be investigated and website shut down. it is NOT ok for these people to be free and get away with doing this.

Pretty little things or whatever it is was affiliated with Lola beauty that already went bankrupted but they are using the name to bill still. They are billing under that name along with Lola beauty box and amazon ship. I called amazon and they couldn’t even find the charge I got on May 10th. I also got a charge on May 31st from Lola Beauty Box. From what I heard they are in the process of filing bankruptcy. I have disputed both of these charges with my cc company. Something must be able to be done. Their website is still up and running and taking orders.

Does anyone know the state where there business is located? Florida? If the information can be found, then something needs to be filed with the Attorney General. There are enough people now to file a lawsuit. It doesn’t sound like much fun, but, those a@@holes shouldn’t be able to do this. They probably have all the money from the bogus charges and are in the Bahamas right now! To me, this reeks of RIPOFF by Lola vs. Computer System with passwords/credit card numbers being breached. I’m sorry this happened to all of you and hope the money can be returned.

I was charged May 10 & June 3. The May one says Amazonship in Miami. The June 3 fly out says Lola Beauty box.

I just wanted to provide an update in case it helps anyone else. I called my CC company and filed a dispute against my $21 charge from PRETTYLITTLETHINGS in Miami. They didn’t seem very interested in my story about this thread or the Lola drama and they had no explanation of how they would have gotten my new replacement card number since I haven’t done business with them for over a year and my old card is still showing in their system. They just filed the dispute and shut off my card. They did point out that the “random” numbers attached to the charge were a phone number. There was no address. I looked up the number and it appears to be a landline for a woman in a residential neighborhood in Miami. Needless to say I’m not going to post it here since I suspect she’s another victim of all this…but also doesn’t give much support that this is NOT blatant fraud.

THIS IS ABSOLUTELY HORRIFYING! I have read all the comments and honestly it looks like some of the more well known members of the community (Luna and Svetlana for example) had even higher charges than the $21, and it seems more than coincidence. What I’m getting at is it looks like they targeted the sub box “addicts” that post here on getting several of these boxes, and I believe it was with the hope/intention that these ladies subscribe/purchase so much they wouldn’t notice $80 and higher charges!

I truly appreciate MSA for posting this, and I would love for this post to be like a “sponsored” post so it shows up at the top and I think there should be an “Alert” written out with the post to make sure it is very very visible. Please continue to post about this!

And I am so sorry for all of you that have been involved.

In reading all of this and seeing that the charges came from multiple sources it sounds like this company had a data breach and all card numbers were stolen. Does not in any way alleviate the company from the responsibility as they should have notified customers as soon as it happened. If it was them then it is also stealing.
I feel so sorry all of you went through all of this. Best of luck!

Sorry this happened to you guys. So horrible what they did. This company always seemed shady to me

All of you who watch unboxings on YouTube (I know there have to be a few here) need to go leave comments for those channels who at one time unboxed Lola. Not only will you be helping them out by making them aware, they have an even further reach to their audience’s. Let’s try and make as many people aware of this as possible.

There are so many of you! They will hopefully get in trouble for this right?! This is insane and they should be taken to court

I’m sorry that people are being charged for nothing (the company is not sending out any items to back up the claim of being a subscription service). I can see charging current customers once by accident. These things happen and a honest company would admit their mistake and reverse that charges or at least offer something in return.

It seems as though this company is reactivating accounts that were closed and canceled for the purpose of deliberately charging former customers. They were probably hoping that a- people wouldn’t examine their statements close enough to wonder what the charge was or b- they would assume that it was something that they ordered from Amazon.

This seems to me to be a deliberate criminal act and not accidental. I wonder if charges can be brought against the company for fraud or theft.

I was charged $21.00 and om disputing the charged and had to get a new card issued. My card company suspected fraud a d had suspended my card without me knowing g because I was having a bunch of weird transactions that they were catching and did not pay out to the company except the May 30th. That I k ow of so far. I will have to get a printout and check and see if they charged me at another time. I quit my subscription back in November 2018 when they sent out those broken diamond face madks and never replaced them.. They said that they would but they didntn so I cancelled. I went to their Facebook and IG pages and they havent posted a thing since April. I seen a few videos and the customers were charged 2 times and one received 1 box and they didnt know which .in the it was. I sent 2 messages to Lola and asked for my money back or the box that they charged me for but I havent heard a word from them.. I think they might have “Ghosted” their customers..

This company was shady from the start, I’m not suprised they did this. I had issues with them from their 1st & 2nd box. They deleted social media comments, they ignore your emails. I posted about it numerous times on these Lola review threads. Now this. Not surprised at all and I hate being like ” told ya so”. I hope everyone gets all their money back. These people should seriosuly go to jail for this much theft.

They got me twice as well, 5/13 Amazon Ship in FL $21 and 6/3 under Lola Beauty Box $21. I haven’t been subbed in about 8 months.

They’re not responding to emails, and have disappeared off of social media. Will be contacting my bank tomorrow, hopefully I can get the charges reversed, and a new bank card issued.

It’s good I read here. I went back and looked at my May bank statement. I found two charges from Amazonship. So now I’m up to a grand total of $84.00 that these crooks stole from me! I just got off the phone with my bank after filing another dispute. These criminals need to be caught and thrown in prison!

They billed me TWICE on the same day for a total of $42.00! I reported that to my bank, as well as to Liz. My bank is investigating. Now I see that they also billed under Amazonship. I guess I’ll be looking at my statements and probably calling my bank again!😠
When I went to the website I saw my account listed as active and due to renew again this month. I canceled my subscription back in October 2018 and have an email to verify that. They must have reactivated my account. What a horrible company. This is a terrible experience.

This is so frustrating. I can not remove my Cc nor address at the account. My account says “canceled” since June 2018 but they still were able to charge my CC.

I’m relieved to find this thread! I got the AMAZONSHIP charge on my prepaid PayPal card last month. I thought it was some kind of scam from a hacker trying to look like Amazon.com.

I contacted PayPal and they are giving me a run around. First, they said they would be through investigating the charge at the end of May, now they are telling me sometime in July. I’m definitely going to refer them to this thread. I already had the card cancelled. I’m done with PayPal prepaid cards after this too.

I only got one box from Lola. So mad at these jokers! Thank goodness I didn’t use my debit card.

This whole situation is really unbelievable. I’ve never subscribed to this box. I’ve been burned by sub companies that have gone out of business and then didn’t send prepaid boxes, but for them to actually keep hitting up the credit cards of even former subscribers is really disturbing.

I actually own a beauty company that sells online and I just can’t think of any way this could have been inadvertent. We never keep credit card info stored (and I’m surprised this company does since they should be protecting customer financial info.) If it was a mistake, perhaps everyone would be charged once, they’d send an apology e-mail and refund those charges. But clearly old accounts were reactivated without permission. This sounds downright fraudulent, perhaps even criminal. It might be worth it if those that are affected contact the Better Business Bureau and the police.

They charged my account for 60.00 under Pretty Little Things. In the process of disputing as I haven’t been subscribed in well over a year! This is absolutely criminal and just sad!

This is so weird. I noticed a charge from may 9 from “prettylittlethings” in Miami for exactly $21. I could not figure out what it was and it did strike me that it’s the amount of a Boxy or Lola sub…neither of which I’ve been subbed to for awhile. I never disputed because I wasn’t sure what it was and that i hadn’t authorized it (I order alot…sigh). I just logged into my old Lola account and it says cancelled and has old CC info for one I dont even have anymore, thankfully. I didn’t see anyone else with fraudulent charges against this name…but does anyone know what shows up like that so I can stop being paranoid now?? Lol

Oh wow. I had fraudulent charge on my CC for $190 and it was under aMAZONSHIP and company was in Miami FL. I used to sub to Lola beauty. I did 6 month prepay subscription. I filed fraud report and AmEx canceled my card and removed charges.
I am kind of shocked that this fraud relates to beauty box