Our reviewers research, test, and recommend the best subscriptions and products independently; click to learn more about our editorial guidelines. We may receive commissions on purchases made through links on our site.
Looking for the latest spoiler for this box? Find it here:
CURATEUR is a subscription service that caters to style lovers like you! Edited by fashion experts, these seasonally delivered boxes include a curated assortment of products that will elevate your lifestyle while introducing you to the most up-and-coming brands for beaut... read more.
Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!
Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!
Join the Conversation
Please do not enter your email address in the Name field or in the comment content. Your email address will not be published. Required fields are marked *. Remember to post with kindness and respect. Comments with offensive language, cruelness to others, etc will not be approved. See our full comment policy here.
Does anyone want to swap the robe from a L/XL for a S/M?
Reply
Lucy
My friend just gave me the box but took out the items she wanted for herself like the robe, the candle and eye makeup. She gave me the necklace when she realized it was plated. Very cheap Christmas present on her part
Reply
Danielle
Jeez lol if you’re going to do that at least don’t be obvious about it
Reply
Jenn
So I need some advice… they aren’t answering my emails regarding the box selections (I’m a new subscriber, and I didn’t see where to make them). Well next thing I know I get a notification its shipped, with selections that are the exact opposite of what I would have chosen. (I wear L/XL and they’re sending the small robe).
So do I keep trying to contact them to swap out the two items? Or should I just mark return to sender and have it sent back? It’s been over a week and no one responding.
Reply
Leigh
I wasn’t able to customize either although my box hasn’t shipped yet.
Reply
Leigh
I just chatted with someone named “Joshua” on their website and he told me that customizations ended on November 11 and I should have received “many, many emails” about it. I told him I had only received the email that my account had been charged and I’d checked the site frequently to see if a way to customize was available. It just so happens that they are sending me what I would have chosen anyway, so I lucked out, but I’ll probably cancel before the spring box ships.
Susan
I suggest direct messaging them on Instagram and also commenting on one of their posts with the problem. It seems like sometimes they respond to the people that do that. I hope you got a response soon.
Reply
KerryD
I picked up the Fall box for half price, then forgot to cancel so I’ve been charged for the Winter box. However, I don’t see anywhere on the site that I can choose which pallet or the robe size…can anyone help me figure this out?
Reply
C02
The robe doesn’t look like there’s enough fabric to close it on the model? I like the fact that it’s Polyester and not viscose. Gift to me.
The necklace is TINY but I like the lobster clasp. Gift to teenager.
Candle is nice musk, pine, sandalwood. Gift to husband.
EL gift to mom.
Shade Palette gift to daughter.
Reply
C02
Actually, I don’t think this robe is meant to be worn closed. That would explain how it could fit sizes 0-8 or 10-24.
Reply
O
Does anyone have details on the annual subscriber Bracelet gift? I see it on my invoice and would love a good picture before I receive my box. Stoked to get it since I already got the Echo Look gift.
Reply
Amy
Hi! Does anyone know if the fall
Box is still available or what the add ins are for winter? Thanks!!
Reply
Jennifer
Can someone please help me? I need to get ahold of there customer service and have left 4messages with NO response! Any suggestions? This company has the worst customer service I’ve ever experienced.
Reply
Jenn
I just fired off two emails with no response as well. The bag was defective in the fall box, they wouldn’t respond about a replacement, then I got charged for the Winter box.
They did eventually resolve the bag issue, but then I couldn’t figure out where to make my box selections for Winter and they’ve already shipped it. It’s a hot mess all the way around.
Reply
Kat in CT
Ugh that stinks. Thanks for making me feel better about not being able to afford this box that I’ve been wanting. Luckily I’ve noticed that subscription box items appear on Ebay for well below the retail value. I’ve also noticed that the consignment store I’ve been bringing clothes to is full of fabfitfun rejects lol
Lana
0-8 robe is not great when you’re a size 0. Would have been a great box with a shorter robe in better sizing
Reply
Monika
Ordered week ago, when can I expect this box to be shipped? It will be my first one …
Reply
Mary Z
Silk DOES NOT require dry-cleaning!
Wash it in cold water+ mild shampoo.
Ask Chinese manufacturers- if do not believe me.
Reply
JC
There is nothing unique or particularly pretty about that robe- now if it were silk that would be different – but don’t think so. How many carats is that necklace- they don’t mention so..
I’m all about causebox at least you are supporting small artisans
Reply
amyr
Pure Silk is a pain in the butt to care for. It must be dry cleaned, it wrinkles easily.
I only buy silk blouses and even couture ones mostly use silk blends. I have 5 pure silk couture blouses and they are a pain to care for.
My RZ robe grew on me and was not too long after all. I use it all the time and it is easy care.
Reply
Sarah
If anyone wants to swap this necklace for the one from the fall box (brand new), please let me know! 🙂
Reply
Jill Weaver
I will if you still have it available!
Reply
Tessa
FYI: when you go to select your robe size, the L/XL is listed as (10-20) not (10-24) as the above post says.
Reply
Taren
Loving the longer length robe!
Reply
ML
Does anyone have a phone number for this company? They are trying to charge me twice for an annual membership. I’ve tried to do chat and email. Thanks!
Reply
Box of Style
Hi ML!
We can help, please chat with us and ask for Jessica-Rose. She will grab your chat and be able to help right away. We do not currently have phone support and apologize for the inconvenience!
Reply
ML
Does anyone have a phone number for this company? They are trying to charge me twice for an annual membership. I’ve tried to do chat and email.
Reply
Leah
This is my first BOS & while I love Rachel Zoe & appreciate the thoughtful curation, I don’t think I’ll be purchasing again. The necklace is pretty, but I know the plating will eventually wear off, rendering it unwearable (besides I have about 20 similar, dainty Sydney Evan & Adina Reyter necklaces & haven’t even worn half. I should probably get through those first). I prefer to diffuse essential oils so the candle will make a nice gift for someone else as will the Estee’ Lauder. The robe reminds me of Natori without the high price tag but the wide size- range won’t accommodate my meager size 2 frame. I sincerely hope others enjoy it!
Reply
Kat in CT
Plated jewelry doesn’t necessarily chip off and as always, there are levels of quality. One thing to look for is what it’s played over. Gold over silver is bad because silver shows under a chip but gold over brass goes unnoticed. There are also different processes of plating but I generally only pay attention to the solid metal underneath.
Reply
Leah
Thanks for the tip! I usually only purchase delicate, gold jewelry & shy away from interesting statement pieces because I’m terrified of plating wearing away or other quality issues. Now I know what to look for and can expand my jewelry collection.
Nicky
A $200 gold plated necklace? Seriously, who buys this stuff.
Reply
Jen
And $150 polyester robe.. gtfo of my face Rachel LoL hard pass from me this round. I really had high hopes since it’s the winter box..
Reply
AnninVA
Every time there is a spoiler for a lifestyle box here there is a comment like yours about how the retail value for one or more items is ridiculous. I don’t disagree with you, but to me the point is never whether the item is worth the retail value, but whether the box is worth its price. I haven’t picked this one up yet, but I might depending on how the review turns out or how good a deal RZ offers on BF.
Reply
Kat in CT
Check Ebay. When each subscription box comes out, a lot of people get rid of the unwanted items there and because the market is so flooded plus people only paid a fraction and they aren’t trying to recoop retail value, the items sell for only about a quarter of their worth..
Reply
Jen
I have not been tempted by a Rachel zoe box before…this one looks soooooo tempting. I love everything candles and the palette looks so pretty fingers crossed I will get the black one.. I just wish the necklace was silver.. I am so pale, gold really doesn’t look good on me. It would make a nice gift for my mom though. The robe is so pretty too, I need a new one. Hopefully this will go on sale for black Friday or include a Bundle or something so I might hold off temporarily.
Reply
LisaFalana
You choose which palette. Warm or cool. You also choose the size of the robe.
Reply
Lindsey
I’m loving this box. I’m hoping they have a Black Friday sale, or better yet, a 50% off like they did with the Fall box. 🙂
Reply
Daisy
Me too!!!
Reply
Kelly
Great box BUT wish that necklace was also offered in silver. I don’t wear gold jewelry. That robe is pretty and love the Estée Lauder.
Reply
JH
I agree! I don’t wear gold jewelry either!
Reply
Tomorrow
I have been watching this box for some time & I actually am very tempted to sign up, and I plan on waiting to either get it at a bigger discount or with a gift bundle. I agree that the Estee Lauder doesn’t feel all that “luxe”, but that doesn’t mean I won’t use or gift it.
Reply
Sofia Lopes
Yeah! This would be my 1st box so I’m going to wait for the big promotion by the end of the season (*fingers crossed*)!
Reply
Our reviewers research, test, and recommend the best subscriptions and products independently; click to learn more about our editorial guidelines. We may receive commissions on purchases made through links on our site.
Please do not enter your email address in the Name field or in the comment content. Your email address will not be published. Required fields are marked *. Remember to post with kindness and respect. Comments with offensive language, cruelness to others, etc will not be approved. See our full comment policy here.