Oui Please Cyber Monday Coupon – 40% Off Subscriptions!

This was the cut & paste response from Oui please. They didn’t address the 3 separate orders from the Oui please shop that I made that were NOT 40% off. Nor explain why they took my money and didn’t send those items for 3 months. Instead they politely worded it as if my only complaint were not getting the things I chose. I’m very unhappy right now.

“Bonjour Taren,

Thank you for reaching out to OuiPlease.

I hope you had a nice Holiday. We certainly understand your concern. Please note however we specify on our customization forms please selected « preferred « style however it is not guaranteed. Due to the high volume particularly from the Black Friday 40% off sale, we were not able to accommodate each preference. We did our absolute best to ensure all customers received their boxes in time for the Holidays.

We sincerely apologize for the inconvenience.

Thank you for your valued business and Happy New Year.”

I received my box today as well, and I am very disappointed as well! They messed up multiple items when I sent in my customizations way in advance! Their copy paste answers are very generic based on the last post or two and it seems like they haven’t solved anything within the last month. Sure they were able to ship the boxes before Christmas on time, thank God, but I highly doubt it will happen again since it’s the holiday season and they want to have a reason to ship the boxes on time for once.

Missing items, incorrect items, delayed shipping, boxes not being sent, I’m sure I’m not the only one who feels the frustration from this company. I’m definitely cancelling my subscription however, I am not looking forward to that process at all, given their poor customer service and lack of attention to absolutely anything at all. Their 2.8 star rating isn’t going to be that high for any longer, by now, this company is just worth 1 star, 2 stars on a good day.

Seriously OP, get it together and bless the poor souls that have subscribed to this box.

Trying to get the word out as much as possible but looks like my comment was flat on the other thread so I’m going to try on this one. The following is my email to Oui please sent off just now:
“I seriously sent my requests in half a dozen times. Literally every single thing is wrong in my box & I could not be more disappointed. Furthermore it did not arrive until just now, that’s right, the day before Christmas Eve! What is the purpose of holiday gifting if all of the parties are over? What is the purpose of taking requests if not a single one is honored? I’ve been begging for that acorn bracelet for years and you show it every single time and you refuse to send it to me no matter what. The purse and scarf I requested are wrong as well.
I made 3 purchases from your Oui shop between September and October and they all just arrived this week. Long past the birthdays that they were intended for. During your better than Black Friday sale I purchased another year ahead of time. I’m so sick right now and I’m out so much money and I want this corrected this time.
No more, “bonjour we are working hard” “Listening to Feedback to make corrections moving forward”, cut and paste answers with no actual solutions. I’m tired of sticking up for you on my subscription addiction only to have this happen!
I want my box fixed or I want my money back.”

I had a shipping label created back in October but there’s still no movement… is this normal for anyone else? If so, when will the boxes actually start moving? I was hoping to get this before Christmas but now it seems like that won’t even happen, very disappointed

Here’s the latest on my Oui Shop odyssey. Ashley mentioned the items I ordered from the shop (Bangle Up bracelets) would get to the OP warehouse last Friday, but now it appears they have not arrived yet. I understand that the company imports items from France, and I have no problems with the occasional delays and issues with the subscription box.
However, the website does state that orders from the shop ship in 5 business days. One naturally assumes that Oui Please already has these items in stock, if they are being advertised as available. Evidently that is not the case. In truth, Oui Please opens itself to serious charges of false representation. They should not charge people’s credit cards until after the orders are shipped. This is a recipe for complete business disaster. How many credit card chargebacks and BBB claims are waiting to happen?! Jeez.

Hey ashley your decreasingly loyal subscribers are tired of the delays, get it together.

Still debating about whether or not I should treat myself with this box but seeing that they are having tons of issues with shipping and responses I think I’m gonna pass on this one. Not worth it.

I wish I could order this as a gift but with their delayed shipping I don’t think I’ll even get this box by February. Guess I’ll give it a few years to see if they improve.

So glad there are other people that feel the same way about this company, too many shipping delays and not worth the money.

Thank goodness I saw this before I bought the annual subscription, seemed like a really nice box but after reading a couple of comments on the other posts it seems like everyone is having the same issue with their poor service.

Ohhhh…..I bought the year last night!

FALSE ADVERTISEMENT! Shipping is constantly delayed for not days but for MONTHS. I would not recommend subscribing to them unless you want to wait 3-5 months and deal with their horrible service

Buyer beware with this one. I was supposed to receive a refund for my unshipped boxes 3 weeks ago and still have not received it after filing a Better Business Bureau complaint. Their boxes are nice, IF you ever receive them.