Emma & Chloe Deal – Get Two Past Boxes FREE With Subscription or Shop Purchase!

A big ‘buyer beware’ with this one. I subbed for a while, and liked their jewelry. I haven’t had any issues with the jewelry quality; I don’t wear it all the time, but it has held up fine. However, they have HUGE customer service problems. (Please check past postings for other peoples’ experiences, as well.) A while ago I cancelled my sub and decided to just purchase the individual items I wanted when they went on sale. I have had a problem with EVERY SINGLE order I placed with them. Items not arriving. Being double charged. Being sent someone else’s order (someone else’s name, my address, someone else’s items.) I was able to get things resolved eventually, but it’s hard to get a response.

Today I received the package that I ordered on December 2. It allegedly shipped on 12/13; when I click the tracking the USPS part says pre-shipment, but further following the tracking oddly says it was scanned in somewhere in France, so I have no idea where it came from. Today I received a paper mailing envelope with a handwritten label taped on with masking tape, no return address, and NO POSTAGE on it. Inside, wrapped in a wadded up piece of brown paper towel, was three canvas jewelry bags that were literally COVERED WITH MOLD. The company packing slip inside wasn’t moldy, and the outside of the package was not wet or moldy, so I can only assume that somehow the items inside were shipped this way. Seriously? I would think this was an isolated event, however, one of my prior packages from them I received in a similar type of envelope with handwritten label and no return address; thankfully at least that one wasn’t moldy.

I’ve contacted them, but I’m not really expecting to hear back. I’m officially done with this company. Their stuff is fine but it’s just not worth the hassle of having to deal with a problem every time. And now I have to pay the post office additional money since they didn’t put any postage on. 🙁

I disagree with most of the comments below. I have been wearing a bracelet from them constantly for about 8 months and it shows very little wear. I am happy with their quality. So much better than what I got from my biquox box. That stuff was cheaply made and either broke or turned after just a few wears.

The one piece I got from them (a ring) degraded in a couple weeks, so, ya know. Not getting any more. Shame because the designs are lovely and I absolutely adored the ring I got.

As more people aren’t complaining about the coating on their pieces completely coming off very quickly, my case might have been a one-off thing, but dang.

They seem to have been way overstocked with inventory. I wonder if they’re having trouble with cash flow.