FYI – Luxor Box Subscriptions Ending – Check Your Email

I received a refund. I had just renewed as part of the “founding member” deal. I don’t know if they are prioritizing based on annual subscriptions vs partially filled past orders, just a thought?! I had a very positive experience with customer service and it is sad that they had to end but I do appreciate and admire the honest and upfront explanation. I have been subscribe to a few boxes that just disappeared into thin air and offered no explanation or closure for their current subscribers….Letitia Elizabeth, Little Lace Box…..anyone??

I’m actually sad to see them go. I didn’t like the new higher prices, but I wouldn’t mind stay with them if I got the funds to do it. I hope they sort out the business side and customer side of things.

Sooooo once you get past the wordy “apology”, the true gist of this email is “we hope your credit card company will refund your money because we’re not going to be able to do it ourselves”. I don’t find anything particularly nice about that sentiment.

My guess is that this will be the first of several major sub boxes announcing they’re closing this year. I wouldn’t be surprised to see Robb Vices or Oui Please go under, and based on their recent boxes I have my doubts about FFF and PSMH.

I can’t help but notice that many of the same complaints people were making about Luxor (lack of value, poor curation/quality, shipping delays, etc.) are nearly identical to the comments about Robb Vices and OP. Unfortunately this seems to be a trend across all of the major sub boxes- they raise the subscription price and then lower the quality of the items and the overall value of the box. It makes me very leery to invest in a year long subscription to anything right now!

Wow. I just ordered from them during their Christmas sale for the first time. I thinks it is respectful of them to at least write a letter and refund everyone’s money.
I am one of the unfortunate souls who prepaid for a year in advance for Luxe Pineapple Express deal and then they closed without a word, kept our money and shut down the site. So I TRULY appreciate when a company at least attempts to do right by customers.

This makes me very sad. It was always one of my favs and I have been pulling for them. The curation was always beautiful and I loved so many of the items. Best of luck to Team Luxor Box!

Not surprised. They had a good run, but they seemed to really lose steam. The last year or so the boxes were really uninspired. Seems like they just had no vision anymore.

I think I had one more box from the Gilt deal but honestly don’t care/remember. I’m not surprised they’re closing up, I only feel badly about it from the perspective of people losing their jobs.

And of course I hope everyone gets their $ back.

Yet their website says they are still taking subscription orders. I’m glad you posted the letter here!!!

Wow. Refreshingly honest exit email. Sad to see them go. One of my favorite sub box items was the Halcyon Days Watch from November 2018.

I’m sorry for all the subscribers affected and those who loved this box. I’m also sad for the company and its staff too. I’m a management consultant and I’ve found the whole subscription box industry really interesting although we’ve never had a subscription box as a client. But I would be fascinated to know what makes certain boxes succeed vs others that don’t. And further to that, to see if there are patterns we can recognise that we can use as a clear sign not to sign up to an annual commitment because it’s unlikely the box will still be around in a year’s time. If I had to do my PhD I would definitely pick the subscription box industry as a topic. Those sorts of insights help a lot of folks and maybe also help some of the sub box companies from failing. For example, I can’t help but think that some of the larger subs that obtain profile information from subscribers are using that de-identified data (marketing data like that is really valuable) as an exchange arrangement with cosmetics suppliers to ensure a steady supply of beauty samples for boxes at less than cost. Smaller boxes like Luxor wouldn’t have that benefit to offer potential suppliers, so it puts them at a competitive disadvantage. Just thoughts, based on my knowledge of how valuable customer information is, and a brief reading of some of the Terms and Conditions detailed some of the bigger sub boxes. I would love Liz to write a book on it. Her insights would be fantastic!

Check to make sure you’ve received your refund and if you haven’t already make sure to immediately start a chargeback request with you credit card company. Given that the Gilt vouchers were sold over a year ago and Luxor has changed their website and their subscription from every other month to quarterly it’s going to be challenging to provide clear documentation to prove your case and a bankrupt company isn’t going to allocate any more funding to customer service for refund requests so make sure to look out for yourself.

Wow. I still remember waiting for the launch of that box when they were teasing it out. Even though I haven’t subbed them in a while, still bringing a little nostalgic sadness seeing them go.

That, however was a very well written exit letter

No surprise there.

Not surprising. I wonder if anyone will actually receive refunds from the company and how they are going to prioritize refunds. I think most people will have to file a claim with their credit card company.

I am sad, but not surprised. I appreciate their honesty about closing, especially when so many other companies have just ghosted their customers.

My Gilt deal ended with the last box and I did not renew. Sorry for anyone who was paying full price, I hope you get fully refunded.

I was amazed that how they were even going, specially afterthe price inflation. Will we get the January Box or not. It is last one of my Gilt deal. I haven’t received any email.

No surprise there.