BoxyLuxe March 2020 Choice Time!

You have to have a subscription to the base box in order to upgrade to Luxe, which is once per quarter. Each quarter, the Luxe will replace your base box and you will be charged the extra amount that month for the Luxe version. So, to summarize, four times per year, you will receive a Luxe box in place of your base box. The other eight months, you will be billed for, and receive, a base box. Hope this helps.

Exactly! I’m so disgusted that when I went in yesterday to make my choice, there was nothing left to choose. I’m done, I cancelled. And I won’t be looking at anymore spoilers so I won’t be tempted to resub. Sorry boxycharm, I’ve been burned too many times

Do they have a batch code? They very well could be using old packaging but not old product.

I totally agree with everything you just said. I also have come to almost dread opening my box. Especially if I’ve seen the awesome variants I know won’t be in my box. Although personally I’ve had similar frustrating experiences with Ipsy but certainly not nearly every single month like Boxy. And look at how much feedback customers give Boxy that gets ignored or responded to defensively or negatively. I don’t feel like they’re always trying to improve customer experiences but rather they’re focused on improving their profit margins. And only coincidentally sometimes everyone is happier with the changes. Every time I have had even a small problem with Ipsy they’ve gone above and beyond to not only rectify the situation, but also gift me a product to show that they take responsibility for the negative experience (even if technically they aren’t) and value my business enough to make a major effort to keep it. Boxy typically handles things the opposite way in nearly every aspect. Sometimes they’re even quite blatant about how little you matter and have been known to recommend or offer to cancel your subscription rather than have to deal with you. They can afford to do this because they throw everything they have into obtaining new business. They don’t mind losing little old you when they just had a dozen more sign up in less than a day thanks to their blitz email and social media marketing. I’ve been with both Ipsy and Boxy for over five years. Ipsy has been disappointing me pretty badly lately with some of the things they’re doing including the products they select for the higher tiers, but I feel like they genuinely want you to share all your thoughts, opinions, ideas etc. and that they do actually use this feedback to improve. Boxy doesn’t want to hear it. If/when you get a response it’s inevitably not even close to what you’re expecting or at least hoping for.

How do you know the packaging is from 2016? I thought the rebranded packaging for the hydration line started mid year 2019 with their 30th anniversary?

QMS is huge in Europe.

Jillian,

I’ve been with Boxy for many years (6 or more I think) and began getting frustrated once they started sending all the unequal and often unwanted (by nearly everyone) variants. Then came the BoxyLuxe fiasco. It took me a long time to let go of that grudge. Since that time their business practices have continued to go downhill. Unfortunately their products overall have improved greatly in many ways, Plus offering us the chance to choose a product made a big difference to me personally. But I have chosen to overlook their shady ways mainly because of the pop up sales. I’ve given up my Luxe and Premium boxes but I keep my base mainly for those sales. I do worry that any day now it will come out that the many items I have purchased at those sales are counterfeit or something equally dubious.

That said, I have been checking out other boxes to replace them for nearly a year now. I tried The Box from Fashionsta a while back and I have to tell you I was not impressed. Not with the products anyway. They have excellent customer service and I truly believe they want to please people just as much as they want to turn a profit (unlike you-know-who) but they’re just so hit and miss. While I definitely appreciate trying products and brands I’ve never heard of (which is super rare for me being a total beauty product junkie for decades now), I just didn’t feel like I was getting new and exciting things from up and coming clean beauty or other niche brands. It felt more like the products were simply obscure and probably haven’t caught on for good reason. I just got a very clearancy (forgive me but I couldn’t think of a real word that worked well enough) vibe from my boxes. To me it was like getting a good old fashioned grab bag so many retailers sold in my youth. You knew you’d probably get mostly junk or stuff you just wouldn’t like but you got a lot of stuff for a little price and it was more about the surprise element.

Honestly I could name several other boxes at or close to The Box’s price point that are way better in terms of a balanced mix of new brands and products but also well established ones already well recognized and highly praised in the beauty world. My absolute favorite so far is Tribe Beauty. They seem a tad more expensive and do charge shipping but it’s well worth it, particularly if you prefer more makeup than skincare. And in reality they’re less expensive because they’re bimonthly which I actually prefer. They let you customize at least one item for each box and the only variants they send are different shades usually. Or one of two different brands/types of a lip product but similar colors. You might get one or two barely different items than I do but they’ll be extremely close in most ways including retail value. So there’s no reading about or watching unboxing videos where you see how much better your box could’ve been. And they’re still evolving but each change has been a positive one. We’re getting one of two holographic makeup bags in the next box for example. And if I’m not mistaken I think they just increased the number of products you get each month. I’m thinking it might actually be eight. I haven’t been a subscriber for long but I’ve been reading reviews of their boxes for quite some time and can’t recall ever seeing a sample size of anything. And while I am getting in in years, I still feel young enough to appreciate that they often include more edgier and/or bolder products and colors along with a few more classic/standard items and shades.

My goodness I think I should just shut up and ask them for a job already! 😄
Anyway…apologies for my wordiness. I just thought I should try to spare you some potential disappointment from The Box (unless they’ve REALLY upped their game in the last 2 or so boxes I haven’t seen) and offer some unsolicited advice including a super detailed alternative recommendation. Regardless of which box you trade Boxy for I truly hope you love it!

You sound very frustrated, girl so cancel!! If you feel like you’re spending too much money with them monthly and not satisfied. Cancel it! WHy be miserable? that’s what i did!

I couldn’t agree with you more regarding becoming a FFF box. BoxyCharm if you are reading this, so many FFF members cancelled due to the sold out items and quality of cheaper items. (myself included) And, I recently cancelled my BoxyLuxe, for the same reason. We subscribe to BoxyCharm for the love of makeup, not straws and earrings! There are already plenty of boxes like that. Please, stay in the makeup and skincare lane!!!!

Yes why is it saying something is a duplicate when it’s not!!

No, not during pop up months

I think I’m having the same issue sort of… Out of the three choices there’s two sections with three choices each the tarte palette it won’t let me choose that which is the one I want of course has to be the one I want you know wouldn’t wouldn’t be boxycharm if something didn’t go wrong choice there’s an item I can’t even remember what it is because I got so mad that it won’t allow me to choose either leaving me the earrings in the lickliter which I don’t want any of them. Anybody figured this out yet

I have the same problem and I’m not even getting reminder emails. If it wasn’t for Facebook I wouldn’t even know when the choice was open but like I said still doesn’t work no matter what I do. This is the second month in a row.

Try clicking on the BoxyCharm logo in white letters at the top. That’s what I had to do. Hope this helps.

I had that issue then figure out to get back to the home page that says “choose now” you have to click on the BoxyCharm logo at the top. I hope this helps.

Same. I see the products but won’t let me pick. Sigh

I believe everyone is getting the boxy palette, including the base box.

Do you like the lip cream

Same

Agree.

I was in the waitlists for Lux so I wasn’t able to choose my item for my base box . When I went on and I couldn’t choose the palette which was the only thing I wanted , I took myself off the waitlist and if they don’t let me choose my item I may cancel my base box. I get the premium and I normally love it . But this month sucks but I’m not willing to cancel that one just yet .