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If you are interested in signing up for New Beauty Test Tube, it is $29.95 a box plus $8.95 shipping. Ships every other month. Check out our reviews to see what's been in past boxes.
New Beauty Test Tube is a beauty and makeup subscription service. Every quarter, they send full size skincare, haircare, and makeup products. A quarterly subscription is $59/quarter or $200.60 for the entire year.
At My Subscription Addiction, we believe in better living through subscriptions. We help readers discover new and exciting products and services that will help deliver the best version of their lives.
At My Subscription Addiction, we believe in better living through subscriptions. We help readers discover new and exciting products and services that will help deliver the best version of their lives.
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This subscription has gone downhill. Not happy with the items at all. Aside from one customer service rep who is awesome, cant get the manager to get back with me. Not sure what happened to this box.
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Destiny
Where is the promised May spoilers? I recall that last month so many ppl were disappointed that NewBeauty promised spoliers in time to skip this box if you wanted, but here it is April 20 and no spoilers yet. May just cancel! Very disappointed altogether with NewBeauty!
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Joan
I emailed yesterday to ask that question because they said we’d be charged for the next tube on 4/22 but would see spoilers prior to that. They responded that they generally release spoilers a couple of days before charging and that they have moved that date (again) to 4/30. So maybe we’ll see some spoilers next week. I was able to cancel prior to getting billed for March’s box and they always respond within 24 hours of my email, so I appreciate their customer service.
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Kitty
So glad I canceled when I did. Nothing extraordinary in the March tube.
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Debbie
Wanted to say that despite cancelling in time I received this HORRIBLE tube.
The vagisil bath bombs stunk so bad I practically had an asthma attack just getting the box from the mailman.
I took the bath bombs to the outside trash can right away but my hands stunk so bad from taking them out I practically ran to the bathroom to wash my hands before I grabbed an inhaler.
The box had to go out the the garage right away because of the heavy perfume smell. After a week outside, I looked at the items. Complete Walmart crap junk and it still smelled like the vagisil bath bomb fragrance so bad, the tube with the rest of the contents had to go into the outside trash.
I cannot imagine anyone using those bombs in the bath. The floral fragrance was soooo strong, toxic would be the word I would use. I have asthma so I am more sensitive than most but seriously, even a smoker would have a hard time tolerating the fragrance.
The contents of this tube was cheap junk crap and I cannot stress enough how absolutely disappointed I am with New Beauty. Boo!
End of rant.
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Amy Taylor
Completely disappointed with the past two test tubes, particularly with March’s tube. You have to be kidding me. Definitely canceling after this box of sadness.
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TestTube
Amy,
We are sorry to find out you were not satisfied with the products featured in the March TestTube. However, we thank you for your honest feedback.
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SL
NOT MY FAV CUP OF TEA. I subscribed because I want to try skincare products from good brands but now it’s all about tooth items, sponges or hair stuff will cancel after the may box.
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TestTube
SL,
I can definitely see how frustrating it would be to receive products that do not meet your expectations. However, our editors pride themselves in curating a one-of-a-kind sampling program with most innovative beauty brands. Hopefully, our upcoming tube is a hit for you 🙂
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Oz
My tube shipped today. I am really hoping it is better in person than the spoilers. If anyone discovers a hero item from it, please let me know.
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Wendy
I received my box today. I was really disappointed. I’ve been reading New Beauty for years and have been a subscriber of TestTube since its inception.
I always looked to them for new and innovative skincare. This box had neither new or innovative products. Basically everything I can buy at the local drugstore. The one hero item is on clearance at the Skinstore for a fraction of retail price. As much as I hate to do it, if the next tube isn’t substantially better, I will cancel my sub. I can find much better high quality skincare in Fabfitfun edit sale and would rather spend the money there. I still love the magazine although it’s been a long while since I received one.
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TestTube
Thank you for taking the time to give us feedback. We are so sorry that you were disappointed with our March Tube, our goal is the total satisfaction of our subscribers! Please let us know which edition of New Beauty magazine you have not received, and we will gladly accommodate a replacement issue.
Lynn
Mine shipped today too!!
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Destiny Beverly
I do think this month is a dud, luckily i had called to cancel and was coerced into skipping, but if May is not great then i will cancel. I don’t like how long it takes to get the spoilers and like other ppl my account was completely empty as if i had never even had the subscription, hoping they didn’t get hacked and fail to notify customers… that would be terrible!!
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Preetam Singareddy
TestTube used to be my favorite box. I remember using almost every product from my test tubes a year or so ago. The past couple of months have been disappointing, but this box is the final nail. Unless there’s a serious shakeup at the company I don’t expect anything to change soon.
I don’t understand the point of being a beauty box if you’re going to include products that are available at Walmart or Target.
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Monika L
I just cancelled since I saw I had not been billed yet. I did wait about 5-7 min on hold before someone picked up. I spoke with Albert who was very friendly and he did offer me a 35% discount and the option to skip this tube to stay a customer. I passed and he cancelled my account. I did get a follow up email confirming cancellation.
This used to be my favorite subscription but sadly has been lacking lately. I cancelled BeautyFix and FFF last year and now after this cancellation, I only have IPSY which is about to get the cut soon since I’m sick of getting a ton of highlighters, bronzers and primers. Maybe one of these will get better and I’ll subscribe again but I’m excited about all the money I’ll be saving.
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JoannaNYC
The most expensive item in this box, Avant Rose Exfoliant is on sale skinstore for $28 (RV $114). I called to cancel and got though right away. Very nice rep offered to skip the box instead and a free gift if I chose to skip. They had long list of prime brand gifts to choose, I picked the Hourglass primer (full size). Next billing for May will be April 11 but they claim by then there will be full spoilers available for May tube.
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Potato
Last year I had some issues with signing up and received the hourglass primer as a gift, the primer was produced 2016 which meant it expired when I received it. Didn’t bother to contact customer service. I hope you receive a newer batch
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Tracey
Something weird is going on with this box. I’ve been subscribed for a couple of years and then all of a sudden this month I realized I hadn’t been charged for the upcoming box. (Tube) I went onto the site and had to reset my password b/c I couldn’t get on with the one I had saved. Once I got on, there were no previous orders for me. And I got the January tube. And when I went under the billing information nothing was there! I guess they are trying to tell me something! I was thinking of cancelling anyway, I guess they just read my mind, lol!
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Ckay
Mine has never showed my other boxes. I got charged last week but haven’t got it or my ipsy box…
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TestTube
Hi Ckay,
We are very sorry to hear you have yet to receive your TestTube. Please feel free to call us at 888-974-6042 or email us at [email protected]. Our team will be more than happy to resolve this issue for you.
Joan
For those of you struggling to get through to customer service on the phone, I sent an email yesterday asking to skip this box. They responded today that they would skip it and my next box would be May. My only concern is they said I’d be charged on April 11th for the May test tube. I responded to clarify whether they misquoted the date because that would likely be well before spoilers. I don’t want to pay for that box until I know that it includes products that interest me. I haven’t heard back yet.
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Taren
Argh! Another dud for me. I’m REALLY regretting prepaying for the year upfront. Since I did, the tubes have been terrible and I wish I could have my money back.
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Laurie
For $29.99 you get a $114 exfoliant and at $48 mask. I think that’s a great deal. It would be nice if there had been a full size box of the peel pads. The rest aren’t things that I would use. I’ll see if I can get someone in the family to take them.
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Debbie
The exfoliant is on sale for $28 and to me this private label “brand” made up by The Hut Group is worth zero. I’m not fooled by a science paragraph on their limited website. This is no different than the DIrty Little Secrets company. The Hut Group literally has their company at the airport so they can easily receive their China shipments. This is public information.
The mask is great if you have oily skin. For my dry skin, a clay mask is a no.
The 29.99 does not include shipping and is 9.98 and most states have tax. So most people are paying about $45 for this tube.
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Kat
Debbie, just out of curiosity, what’s your issue with products manufactured in China? Is it a human rights or safety issue? I never do research on this sort of thing, and it sounds like you have a lot of info. I’ve always enjoyed the way Avant products work, so I’m wondering what I should know about them. TYA!
Carol
Bummer. I was excited to see the Dr. Dennis Gross peel, but it’s the pads (and only three of them lol) and not the Resurfacing Liquid Peel which is so, so good.
I got a Test Tube like a year ago and it was great. I think I used every single item (and my boyfriend is using the tube for storing stuff in the garage). But every one since then has been a dud and they seem to get worse. I guess I lucked out. I think I’d be most excited about the bath bombs lol. I love baths.
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Susan
This is the first tube in over 2 years I’ve been receiving that not one single item am I excited about, want or would use. I have always love this sub. Most times all products are good and sometimes the good outweighs the few bad items but this is so beyond. I feel bad for those who took a deal and is starting out with this tube. This is the first time i skipped a month. I am not annual pay up front but I do have a subscription where it charges every tube. I do not like that because I skipped this month I must get May. I am also not sure why MSA was late in posting this. I saw spoilers on another site for I went looking because I hadn’t seen it here yet and thank god I did. May best redeem itself or I may cancel and buy only if i like.
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Christina F.
I called the number to cancel and got a recorded message that they are experiencing high call volume and to leave a message. I left my name and number along with the date. If they charge me I will do a charge back on my credit card as I have also been very disappointed in their boxes lately.
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Lana
I just called and cancelled mine, less than a minute hold. Try to call now! I called 888-974-6042. They tried to offer me a $25 retail value item to stay. Nuh. I have 14 subscriptions, and TestTube is now officially at the same level as Glossybox, which I am also cancelling. I saw the writing on the wall when they started putting fillers as body or face washes.
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Rose
Ouch! “TestTube is now officially at the same level as Glossybox”…I cancelled Glossybox almost as soon as I received the first box. But I have to agree with you about this particular box, as there is nothing that suggests “cutting edge skincare” at all. If the TestTube team are still reading comments on this post, I would like to confirm that this box has a CVS feel to it. I used to subscribe years ago, but I wouldn’t even consider bothering with this box these days.
Susan
I called yesterday and was on hold for a bit. While on hold I emailed them for I wanted it on record that i was on hold and wanted to skip the March/April tube. As soon as I sent someone picked up but later I got an emails response to mine that it was skipped. Is try emailing as well
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Christina F.
Good idea! I just did that. Hopefully I will get this thing cancelled before it is sent. 🙂
Lynn
I have never tried Avant products before. Exfoliating products are usually too harsh for my skin. I have rosacea. People who have reviewed this one say it is very gentle even on sensitive skin so I am excited to try it. I have heard of the Piper Wei deodorant but haven’t tried it and am looking for a really good natural one. The Whish mask and hair product will probably go to one of my daughters. A soap sponge and bath bombs may not be exciting but useful. At barely above $3 per item, with the annual BF deal, it is a great value.
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Lynn
Avant sounds like a great company. Science backed, cruelty free, working to minimise their impact on the environment. I am looking forward to trying their product. Also looking forward to MSA review!
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Potato
Annual member. I skipped my second box because of the one item you need to use in a beauty spa that I will have no chance of using. Then I was charged for my third box separately. Contacted customer service, got a refund. Then my fourth box (Jan/Feb 2020) didn’t ship. Contacted CS, said they’ll send one. Never get it. Emailed CS again, after 2 weeks no reply.
Finally I got to a point that I called CS to get a refund for the boxes left. The CS said I’m an annual, and annual is a contract. So no refund.
What contract it is if they don’t send the boxes? I hanged up and filed a credit card dispute.
This box won’t last long.
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TestTube
Hi, we would like to apologize for your negative experience with our company. We’d like to learn more about your specific situation and make things right! If you wouldn’t mind giving us a call at 888-974-6042 at your earliest convenience, it would be greatly appreciated! We look forward to speaking with you!
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Julia
hung up
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Potato
Thanks 🙂 my English is improving every day!
Potato
Oh btw the CS said ‘I see we issued a refund of $29.99 to you out of courtesy’
I’m an annual and they charged me $29.99 for my third box and the refund is somehow ‘out of courtesy’? Guess their note system isn’t that good either
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CJ
They were so good when I signed up for an annual subscription. By the 3rd Tube, I was wishing it was over. Counting down the Tubes I have left so I can stop receiving this CRAP. Oh, and my new rule is that if I cannot cancel an auto-renew subscription ON LINE, at any time, I won’t be subscribing. Tired of subs that require a phone call or email, tired of subs that only let you cancel an auto-renew in that VERY narrow window betwee your final shipment and when they bill you again (Birchbox, Box of Style I’m specifically calling you out on this…)
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Erica
Last year, I had not realized I couldn’t cancel until the end of my annual subscription. I cancelled after the 3rd tube and never received another. I’m out the money and the Test Tubes! I figured if I cancelled early I knew I wouldn’t get a refund but I’d still get the rest of the tubes to complete the year, But I didn’t. I tried emailing, Never got a response. Lesson learned I guess.
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TestTube
Hi Erica,
We would like to extend you our most sincere apologies regarding this issue. We would greatly appreciate the opportunity to discuss this further with you. If you would be willing to talk further please call customer service at 888-974-6042. Thanks and have a great day!
Amy
Even when I cancel easily, I often update my payment info to be an old empty visa gift card so if a company decides to be shady or has a “glitch” they still can’t bill. You’ll be subjected to a gazillion billing error emails, but at least your $ is safe!
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RubyWooWhoo
I did this exact same thing with Allure back in January because I didn’t feel like dealing with CS over the phone to cancel. I normally do Allure through Amazon to avoid the cancellation problems, but they sucked me in with a free gift, lol.
shakingmyhead
This is what I do!
SharonDK
Amy- That is a great idea. Thanks so much for sharing!
Randie
What a great idea!
TL
So sad. I was hoping this would be a good one.
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Rachel
This is definitely not one of NBTT’s finest tubes.
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Mel
Eh, I don’t think it looks that bad. Not OMG-Gotta-Have-It, but ok. I love the Avant 8 hour mask I got in BoxyCharm. Swapped for another and bought a third on eBay. The Avant spoke to me more than the other items. ¯\_(ツ)_/¯
That being said, I’m not rushing to resubscribe.
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Sarah
Just tried to cancel and heard a message that they are currently receiving high volume and instructing me to leave a message. What number are you all calling that you are getting through? The 888-974-6042 on the website? Has anyone successfully cancelled by email? My credit card I have with them is expiring this month, so all else failing, could I “cancel” by not having a valid card on file? Thanks for any insight!
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TestTube
If at any time you wish to cancel your membership, please email [email protected] or call 888-974-6042 🙂
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Sarah
I had not been billed yet so sent an email and was able to cancel. I liked NBTT in the past and will come back if spoilers look good in the future and once I have decreased my stash a bit.
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Michele
You can cancel through chat. I have done that several times with them.
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Debbie
That’s great info their website says to call to cancel. Thanks for the info.
Debbie
I called the number you gave. The assume that the call center is not in the states. Might be closed due to time zones. You cannot email to cancel, you must call. Try first thing in the morning. It’s too late to cancel this tube, it was charged on February 28th but you can cancel auto subscription.
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Anna
Debbie,
I was billed on 2/18 so I think they must bill is several different dates. I knew I’d noticed an email from bank with amount of a test tube. I had skipped the Jan/Feb tube.
Joan
I was told by test tube that they are charging on March 10th. I sent an email requesting to skip, as I don’t have an annual. That has always worked for me.
Our reviewers research, test, and recommend the best subscriptions and products independently; click to learn more about our editorial guidelines. We may receive commissions on purchases made through links on our site.
Please do not enter your email address in the Name field or in the comment content. Your email address will not be published. Required fields are marked *. Remember to post with kindness and respect. Comments with offensive language, cruelness to others, etc will not be approved. See our full comment policy here.