JourneeBox Grand Canyon Box Spoiler #5 & #6!

Ah, I understand, it would’ve helped if she had given more context. I’m not interested in a hand sanitizer subscription. I rarely need it because I social distance and work from home. That said, if companies that didn’t normally make hand sanitizer hadn’t jumped on the band wagon I wouldn’t have had any at all for the longest time. I guess @Leslie isn’t aware that there was a hand sanitizer shortage. It’s funny, I don’t remember refrigerated trucks or mass graves ever being necessary during flu season? But @Leslie has it all figured out, I’m sure she’d call it fake news .

I don’t think the poster is having an issue with the box of wipes (personally, I think it’s a great add on)! I’m assuming she’s referencing that Kevia has started a second subscription box that is solely a PPE monthly subscription box sending face masks and cleansers and the like. I agree that it is frustrating to see them put all their effort into a new sub box when they haven’t even had this one going for a year yet and still have a lot of kinks to work out.
However… I totally disagree with the poster and appreciate the wipes being included in this box. And also, I believe in science and am staying masked up during this totally natural event 😉
(Sorry Leslie! I agree with everything else you said – but I am 100% down for masks and sheltering!)

Thank you

Thank you. I know I’m complaining (although my frustration is honest and warranted), but I do want to say I very much appreciate the efforts being made. Customer service for this box has always been top notch – as have the items – and there’s no way I’m leaving a subscription box this great for frustrations occurring in the midst of a pandemic!
If I could suggest… it would be great if Journee Box had a way of streamlining it’s messaging. Posts are almost nonexistent on the Facebook page, the website doesn’t always show all this information, emails have been better but not always consistent… I only come to this website because it seems the most consistent. It would be great if there was a location I knew I could count on for communication and up to date information. I know people were anxious about the customization email and even a simple message on a page that says “We know you’re excited and so are we – check your emails tonight for customization details!” would go a loooong way in communicating.
Also, sizes would be super appreciated! Can you start showing the jewelry on a model so we can see earring or necklace length/size (it’s been so appreciated the times it’s happened!) or at least give sizes? Same for items like the vases? I have no idea if I’m getting a bud vase or a bouquet vase (or for that matter a floor vase – haha, j/k)!
Finally, since I’m on here with this long post anyway… what is this zero waste box a few people have mentioned as the next box and how do I learn about it?! (Again… probably a streamlining messaging concern, but it sounds exciting and I want to know)!

That was my exact same experience. Thankfully I really like the vase as well (although as another poster commented, it would be nice to see it next to something so we could tell scale/size). So I ordered the vase, knowing it would delay shipment, but then found out the expected ship date is end of September… so I’m going to receive this box in October. What am I supposed to do with a plain straw hat in October in Minnesota? Turn it over and use it to hold snowballs? Last night I was angry. This morning I just have to laugh at it all. But yeah, still disappointed.

Also: at one point, I think when I went to check out, I was prompted to login into my account, which I did. I could see not being logged in as something that might affect that shipping fee.

I had an e-mail from Kevia with a clickable customization button at the bottom first thing when I woke up this morning — many thanks to the customer service people who helped me quickly during such a busy time for them!

Just one more weird thing happened: I clicked “add to cart” under my choices and the wording changed to “added to cart”. Then when I was finished, I noticed everything had reverted to “add to cart”. So I added my choices again … and again … and when I went to check out, my cart had three of each item in it and a message saying that I could only have one of each. Easily fixed – there was a “remove” button in each category for me to use.

I noticed people posting last night mentioned items had sold out, but I made my selections at 9:45 am today (Eastern daylight time, July 16) and all the options were still available in my drop-down menus, including the brown lariat.

Agree with green-redhead that measurements and scale photos would be helpful. The earrings were shown with geological survey maps in the background, so I used that for a rough estimate of their size. No idea about the vase, but if it’s an add-on, maybe they’ll describe its height at that time.

Having problems, too. Click on customization link and takes me to asking for password (which it hasn’t for past customizations) put password in, just turns red around box and does nothing. When I log into site not thru link ,let’s me in, shows my subscription, but when I click mange sub, says I do not have a “Shopify” account or subscription….wt??? Very frustratin after this long wait with Journeebox skipping the winter box , then doing a spring box with another 4 1/2 months later before customizing summer only to be denied access. Too much hassle and stress for something meant to be a treat, time for me to step away from the sub thing after last few prepaid boxes are delivered.

later offering selection for summer.

R r

I got the Rust Cliff Face earrings too! I do wish I knew their size, but I figured the dangle style would be more comfortable for me either way. They look very graceful. For the bottle I chose gray cloud and for the third item the vase. I live in New Mexico so hats and waterbottles are year-around necessities for me. I’m actually planning camping trips in the fall, which is the best weather for being outdoors here, so I’m now just thinking of this box as box for fall hiking/camping trips.

Were you charged for shipping?

Anna, when you click continue for shipping the amount should show up as zero on the next screen. Did you try clicking through to the end? If it is still trying to charge you shipping, contact customer service. They are excellent – very responsive!

Same here. They try to charge me shipping when I check out. I sent them e-mail asking why they are charging for shipping. It was never been announced.

Hi,

Please refresh your browser and you should be set for free shipping. Email us if your issue continues.

Finally got the customization email but why am I being charged shipping? I thought it was free shipping?

Nada, zip, crickets….

Anything on customization for Grand Canyon box? Thought it was to be opened today?

I will do that now. Happy 4th to you, as well!

After posting this, I asked my question to one of Kevia’s employees who has been helping me get manually-sent e-mails about the Grand Canyon box. She said they didn’t want to spam people who had unsubscribed.

I get multiple emails from every week from companies whose site I just visited once following an interesting link, when it seems more potentially lucrative for companies where I’ve recently made a purchase to keep sending them!

The vase was announced as spoiler #4 a month ago and customer service commented under that MSA post that the Grand Canyon box would begin shipping in July. Find it odd that they would not even have started production on an item that is to be shipped out in one month. Seems as if Journeebox has been putting all their time and production focus into their new mask and hand sanitizer subscriptions. If the box does start shipping by August 15th that is over five months since the last box of my annual (advertised as quarterly) shipped. So the vase is not included now because of “production delays in drying times” just doesn’t sit right to me when they have had 3 1/2 months to date since their last box shipped plus another month and a half before this box even starts shipping. Guess it takes months for clay vases to dry!

I feel this, too. The vase was my favorite part and I was so looking forward to it! Then I saw the hat and tassel as spoilers and wasn’t excited for these at all, but thought that the vase was a win so the hat and tassel being duds (for me) wasn’t a big deal… then to hear that the hat and tassel replaced the vase… I feel disappointed but more so I feel tricked. I appreciated the email from Kevia explaining everything but I think she really nailed it for me when she said she screwed up by not being upfront sooner – I feel deeply disappointed, deceived, disenchanted… but I do respect this level of honesty. I’ll be interested in hearing what the other items are and how they are planning for the next box in light of these struggles.

I agree. I have no interest in the hat (it’s not going to fit my enormous head) or lariat, and would have at least liked the vase. I wish I could skip this box altogether and get the next one.

My thoughts exactly.

I am anxiously awaiting the newsletter!!

And “a few days” in customer expectation doesn’t work out to over a week. I’m pulling for this box big time!

I haven’t yet received a newsletter or email regarding customization. I have been checking here daily for updates. It would be nice if your website could give us some information about when customization will open.

I signed up for an annual in late October. I have received two boxes which I have LOVED. I am torn about renewing because I do not like your website which doesn’t communicate anything regarding upcoming boxes. I was excited to receive timely spoilers for this next box, but the waiting for the next piece of info drives me crazy.

Hello All,
We are moving away from the seasonal names because it is causing a lot of confusion. Grand Canyon is the “summer box”. Our schedule is not in sync with other quarterly boxes because our first box shipped January 2019 instead of December 2018. In 2019 we shipped 4 boxes. Qingdao (the spring box for 2020, shipped April. Summer box is Grand Canyon, which was scheduled to start shipping July 15th (this is when we shipped the “summer box” last year). We are experiencing delays on every aspect of the box. I have held off on contact because I wanted to have definitive dates, however given the feedback here that was the wrong decision. I apologize and understand your frustration. Customization will open July 15th. The product packaging is so beautiful and the quality of products is inline with what we always do. There are also some questions about the Zero Waste box, specifically how it ties into our travel theme. This box will feature items that represent how various countries are minimizing waste and the use of petrol plastic specifically. The countries represented so far include Sweden, Japan, and Vietnam. It is our first multi-country box. I will expedite the formal Grand Canyon box update email so that it goes out today. Apologies again.
Take care,

Kevia

To Customer Service: I hope this is not true since that is what attracted me to Journeebox.. The themes all over the world is the reason I subscribed.

Hello All!

JourneeBox is actually moving away from the seasonally named and themed boxes.

However, the Grand Canyon Box will technically be our summer release.

Hope that clears things up,
CS

I’ll keep an eye out!