Ipsy Glam Bag Plus Subscription Update – Ultra Personalization + New Bag!

Check if you were billed and then contact customer service. They’ve always been incredible my helpful for me. I’m positive they will straighten it out 🙂

Ipsy chose the same 2 items for me. I’m not unhappy with this new system 🙂 It would have been a lot cooler if I had the ability to choose the 111skin serum, but I got a nice Murad eye cream, a nice moisturizer with SPF which I definitely need this summer.

Also added on the Tidal moisturizer and the sleep scrunchies 🙂

Ipsy gave me the same picks and it looks like the same choice groups.

The only difference is my Huda was in a different color and I picked the Illamasque (sp?) clear lip gloss as eyeliner and I aren’t friends.

The Ipsy intro to the new bag choices says that choice doesn’t launch until August 1 at 3pm EST. That’s 1 MST.

same here. Im beyond irritated bc i never got my july gbp nor my Sunday Riley luna oil add on. So that, now the gap not being customized at all? I don’t get it. There really is no mention of choice, just says billing complete come back on the 2nd to see your bag. Iosy is really really letting me down lately

I got the same message–THEY picked for me?
We were supposed to choose today at 3PM EST–NOT they picked.
This is the last straw with Ipsy–I intend to cancel.

my account says my choices won’t be ready until August 3rd. So they stagger it, and I’ll be last?

I know! I tried to cancel a few hours ago only to find that it had already charged me! Grrr!

And I bet all the palettes will be in one group so we can only pick one.

3PM EST

On the App it says they will show us their 2 picks then we choose 3.

Chemical sunscreen just means that there’s a process that absorbs the sun’s rays, it doesn’t mean chemical like the bad stuff we think of when we hear that word. Mineral sunscreens work by sitting on top of the skin and bouncing off the sun ray’s. We can argue over which one is better.

More than one way to skin a cat as they say.

Yes, I am in Florida on the coast 🙁

It is July 31st and my box hasn’t arrived either – also no info on the Pitney Bowes website. My box has traveled all over the East Coast. There is no excuse for this. Covid19 is not to blame here. My husband has worked for UPS for years, and his opinion is that Pitney Bowes is an inferior delivery service and Ipsy must have given Ipsy a sweetheart deal on shipping – and we (the customer) are getting in the neck. I have 3 subscriptions with Ipsy but cut it down to 1 for August because of this.

Nothing about mine either Alice 🙁

This happened with my July Glam Bag classic. Shipping was late, late, late. It arrived a few days ago with the mailer completely open (not sure if pilfered or seal failure), my add-on missing, and the makeup bag looking like it was stepped on or tossed under a truck (it had black gunk all over it). Plus 4 of the 5 products it still had did not have safety seals or sealed product packaging (i.e., stickers, sealed cello wrapping) so given the pandemic all went in the trash. A huge disappointment after waiting until nearly the end of the month to receive it; my bag has never been this late.

I can’t begin to imagine the fun when Ipsy this month begins sending out Plus in a mailer like GB. I anticipate much product damage and pilferage. And from Ipsy’s posted GBP timeline it looks like delivery the last week of the month – if you get your bag at all – will become the norm.

I think the same happened to one of my boxes. I’m not sure if it was smashed first then someone at DHL tried to rip open a compromised package? But it clearly looked like someone tried to open it. It came with a big warning label on it from USPS that it was received damaged. Ipsy replaced the whole box no questioned asked. Only a lipstick was missing and internal packaging was damaged but everything still usable.

Oh, yikes. I’ve had multiple Ipsy mailers arrive open, but thankfully no missing items. It did make me nervous that someone in the delivery chain was opening my packages to have a little look-see.

My Ipsy bag was the same, also my premium has still not arrived. My Ipsy account shows no past orders, nor tracking on anything. They are suppose to send me a replacement on my small bag since nothing was sealed, but haven’t heard a peep on that from 10 days ago.

It is their fault, though, for continuing to use bright pink or pale bags that are barely sealed with some sort of glue (easily defeated and easy to open) delivery carriers know are going to have makeup. I might sound kind of hard on carriers, but I have had them stick hands in and take items, and actually had carriers on my route under Federal indictment because they stole jewelry from me and others. Someone was doing it to my NewBeauty TT, Gentlemen’s Box, etc., like it was a shopping spree for them. It is still happening, even after indictments in their office.

I have had the same issues as many people on here. After 9 days of seeing the “most recent” information regarding my box, and it still says “en route to DHL ecommmerce warehouse”…so there’s technically NO tracking information – I contacted IPSY and they said, “be patient”.
….then at 13 days I said there was still no movement…they said, “contact USPS”…well it hasn’t even reached the FIRST warehouse, and DHL is telling me that I need to contact the original shipper (IPSY).
Ipsy said in their latest response, “contact us when the package is over 15 (business days) late and we’ll send a replacement”.
15 days will be August 5th.
Unbelievable.
NOT TO MENTION they changed the bag for GBPlus, and we get the weird drawstring bag…not the cool holographic bags?! SUCH GARBAGE! Shame on you IPSY for taking so much money from people and not being accountable for the products you send.

I have reached out to customer service for the 5th time they are telling me the same thing. The last email I sent I’m pleading please do something this is clearly not a covid issue because I received my last chance add on within a week. I asked to resend my bag and not use this 3rd party company. How many people have to complain how many customers have to have issues before they do something?

I know what you mean. I finally got my box for plus today and it had 2 items in it, the single eye shadow and lip gloss. I rarely get add ons and I had 2 last month as well as points item redemption. My box looked completely sealed upon arrival too. So disappointed. I am waiting on their response.

Reach out to the USPS???? For what? The poor USPS has not RECEIVED my bag that ipsy gave to Pitney Bowes *twenty days ago*. And ipsy knows it. Lame excuse.

If the USPS had my bag, I’d have the bag already.

That’ll teach us not to complain about DHL. Can ipsy please go back to using DHL?

And I wish they’d stop talking about a replacement. They can’t replace some of the items because they don’t have any left (like the bag itself, which they oversold and admitted it).

Going by the current situation, if you order now, you’ll receive SOMETHING around Christmas.

So you’re aware, this is the August bag.

You would get the August bag

New government-dictated USPS policies are significantly slowing down USPS deliveries nationwide. I’d almost guarantee that’s what’s at fault here.

I’m fine with the longer shipping times.

Ipsy is a business and has to make money. They have various costs associated with making, filling and shipping bags. If they are saving money on shipping they can spend that money on better products – which is what matters most to me.

My Ipsy bag has been sitting in NJ since July 9th too. So annoyed. I have addons too. I agree that shipping times have been only mildly effected by the pandemic for me. I got a sub box from Korea that I purchased after Ipsy took their $$ and it already arrived and you mean to tell me they can’t get my Ipsy box from NJ to FL in 3 weeks? Ipsy is definitely the problem. Is Pitney Bowes their new shipping partner?

Really? My Prime shipping has been closer to a week, not the 2-3 days that it used to be. So, I do believe the Pandemic is affecting more than Ipsy.

My Glam Bag Plus for July still has not shipped. I’ve never had to wait this long!

One thing is for certain…we’ll know after the first whether it’s worth our while! As I mentioned, everything a company does nothing to benefit the customer — it’s only to benefit the company.

I recently read a comment that someone was able to sub to Plus for one year at $275/year (~$23/month) when they expressed their interest in an annual sub by emailing Ipsy. Maybe you can email them to ask about purchasing an annual sub and they can upgrade your monthly box. 🙂