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If you are interested in signing up for New Beauty Test Tube, it is $29.95 a box plus $8.95 shipping. Ships every other month. Check out our reviews to see what's been in past boxes.
New Beauty Test Tube is a beauty and makeup subscription service. Every quarter, they send full size skincare, haircare, and makeup products. A quarterly subscription is $59/quarter or $200.60 for the entire year.
At My Subscription Addiction, we believe in better living through subscriptions. We help readers discover new and exciting products and services that will help deliver the best version of their lives.
At My Subscription Addiction, we believe in better living through subscriptions. We help readers discover new and exciting products and services that will help deliver the best version of their lives.
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FYI: NewBeauty did send a free replacement for the damaged Glo Skin Beauty Suede Matte Crayon on October 9. (Unfortunately, it is not the “Demure” color that was in my TestTube. The replacement is “Rumor” and it’s a bright color that looks horrible on me, so I won’t be using it.)
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Sarah
Has anyone received their box yet? I usually get mine earlier in the month. When I go to the website, it says my tube has shipped and there’s a tracking number but when I click through to USPS, it says ‘status not available’ and that the tracking number may be incorrect.
I guess I’ll contact them if I don’t get it this week, but I don’t want to panic!
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Apricot
I received mine yesterday so hopefully yours won’t be too much longer.
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cc
yes i received it about a week ago now
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Annette
I got mine more than a week ago!
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Ashp
Does anybody know what will be in the VIP box?
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Teri
This is my second TT box. While there are some great items in this box, the Glo Skin Beauty Suede Matte Crayon must have melted in transit. It wasn’t in any kind of box or other packaging, so the melted product got all over the place (to the point of even getting into the dispenser of the Oil to Milk product. I’m bummed because I liked the lip pencil color but there’s nothing left except for what has smeared all over the inside of the tube and the other items. Is there a way to have a replacement lippie sent to me?
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Stormi
Unfortunately, something similar happened to me. (The cap was completely off the crayon – rubbed off on other products and inside of tube. The crayon tip was totally smushed off.) I emailed Customer Service earlier today.
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Stormi
Update: Customer Service emailed me back and said that a free replacement lip crayon had been sent out. Very happy with this.
TestTube
Hello, we apologize for this experience, I guarantee it isn’t what we want for you and everyone to experience. As long as you take a photo of the damaged item and send it to [email protected], we’ll have it processed for a replacement.
Laura
I had prompt and efficient customer service when I had an issue. I emailed and they got back to me within 1 or 2 days.
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Cheryl
Will someone please share their experience using the AnteAGE product? I am familiar with micro needling devices however I am unable to find much information regarding the serum, other than the AnteAGE website.Thanks!
I was charged for a NBTT that I didn’t order, and never received. I emailed. No reply. Tried to call, unable to get through, just got a message.
I had to change my banking because of this. Beware who has your info. I do not consider this to be ethical in any way and although it was only $30 something dollars with shipping, it’s theft.
I will never do business with them again, and hadn’t for a year or so when they took the money out of my bank account and kept it.
Some companies have employees who do bad things when they need money, or won’t admit honest mistakes when they make them.
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Beth
Same thing happened to me, they won’t answer their phone and stopped replying to my e-mails, I never got the Sept tube, but was charged, I’m unable to log in to their website all of the sudden with my saved password and all I’m trying to do is log in and cancel. BEWARE!!!
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TestTube
We are truly sorry for this experience. We value our members and strive to make sure they are always 100% satisfied, so we take your concerns very seriously. Reach us again at 888) 974-6042 to speak with a live representative or via email at [email protected] so that we may assist with your concern.
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Gisela
I absolutely love my New Beauty Test Tube products! I was so excited to receive it and shared info with my friends!
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Hoppy
Out of curiosity, were we suppose to get one lip mask or two lip masks?
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TestTube
Hello, the items that sent out are by random choice, however, some of the items may be a variety choice, meaning an either-or item. Please, take a look at our site to verify what you have. https://testtube.newbeauty.com/collections/september-2020
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Dana
Has anyone’s September tube shipped?
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Rochelle
Yes, I received mine today!
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Margie Moore-Cooper
I got mine today. At first I wasn’t excited about this box but now that I have it I think I will use most of it. I researched the microneedling system ($120) and because of the needle length of this at home kit I can’t really see it having the benefits it claims. But, who knows? I received the skin brightening cream from Good Science. I probably would have preferred the firming cream. But, I didn’t really have a preference as I’m not familiar with these products. Not excited at all about the lip plumping kit!
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DST
I received my Test Tube today. I got Good Science Beauty Skin Firming Cream. Very Happy about it!
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Lynn
I am happy for you. That is the Good Science item that I was hoping for, but I received the acne prone one. I don’t understand why they would send something so specific… I cannot use that product as I have mature dry skin. I don’t even understand how it can be a moisturizer when it is reported to reduce oiliness. Why not send one that everyone can use like the hydrating one or the brightening one? When they have various products, like the mask sets earlier in the year, I always receive the ones for oily or blemish prone skin. I do realize that the boxes are random, but seriously, why can’t they at least look at people’s birthdates as a simple check on how many people they are going to disappoint. That was the item I was most excited about and now it is trash. I canceled.
Jen
I got a shipping email today. It’s already moving within Fedex, too.
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TestTube
We are excited for you and all of our members to receive their next TestTubes. Thank you for being a part of TestTube.
Dana
I just got a shipping notice. I’m looking forward to receiving it. NBTT is my favorite.
Janice A. Duerr
I also got my shipping notice this morning. All are full size products in this tube. I believe this subscription is so worth the money. I have been getting this one for several years and I like that it is bi monthly and it is so worth the price.
April Combs
I just canceled and received a cancelation number…try to get one when you call.
Is it just me or do they only respond to someone on here when its a positive comment!!
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TestTube
Hello, sorry that you wished to discontinue. You’re more than welcome to rejoin the program if you wish to continue in the future. We guarantee more amazing products will come for you to invest in the future.
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Anna
So I just wanted to say I signed up for the newbeauty text messages and they sent me a free gift Friday offer (which included a full size klorane dry shampoo and travel size Avene thermal water). It came within 10 days and you just pay shipping ($8.95)! The text messages are not overwhelming and and it is a great way to score some deals!
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Gisela
Thank you!
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AH
How do you sign up for the test messages?
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TestTube
The best way to stay in-the-know regarding the availability of new promotions would be to visit our website https://testtube.newbeauty.com/ and share your email address under the “Share Your Address” prompt to begin receiving emails regarding updates, subscription offers, and alerts on limited-edition boxes.
Cecilia
So i just got charged this, is it too late to cancel?
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Annie
Sure is, just tried to get a refund and they refused.
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Mary
Does anybody have a recommendation for contacting customer service? I got my July/August tube but it was missing the lipstick, I was so excited to get it after reading the reviews. I loved that orangey red shade!! I sent an email but must have sent it to the wrong address because I haven’t heard back.
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kate
here’s the phone number you have to call to cancel. 888-974-6042
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Charlotte
Hi Mary, I’ve had good luck using the address testtube at newbeauty dot com. It did take them a couple of days to get back to me, but the CC rep was very helpful.
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Guylaine
This tube is disappointing. I just canceled. Hopefully the next one around Christmas is better.
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shakingmyhead
Make sure you are really canceled. Not only was I charged after I canceled the box two weeks ago, they put the charge on a card that I originally signed up with instead of the credit card I updated to in July. They are saying I didn’t cancel and will not reverse the charge. Having to get the bank to investigate.
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Megan
I’ve had problems when updating my credit card information with them, it kept defaulting to an incorrect date despite me changing it multiple times…. so maybe a similar issue with your request to cancel?
TestTube
Hi Olivia,
We’re happy that you’re happy ☺️
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shakingmyhead
Your customer service reps were extremely rude to me. I brought it to their attention that I called and canceled the account early August and was basically told I was a liar. My wrong account was charged after I had updated billing information back i July, and the wrong account is now overdrawn. I don’t make a lot of money so this is really hurting me. I am frustrated that businesses can get away with this.
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shakingmyhead
I doubt this company takes the complaint of fraud on the card of someone who canceled seriously. Noone has even reached back out to me.
TestTube
We are so sorry for any inconvenience that may have caused you. We guarantee it isn’t in our intention to have you feel uncomfortable. We value our members and strive to make sure they are always 100% satisfied, so we take your concerns very seriously. Send your concerns to [email protected].
Jody
I am a year long subscriber. Does anyone know if you can skip a tube? This one is not for me.
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Theresa
Yeah so I subscribed, then read all the comments and started to get freaked out by everyone’s comments so I emailed and asked to skip or have them send me a legacy tube or something. They told me no, and I’m kind of mad. I mean, I was literally subscribed for 48 hours and if I had gone month to month, it wouldn’t be an issue. I’ve asked to cancel my subscription. We’ll see what they say. They told me to try and “give the serum” to a friend or relative who might use it, but if I don’t want to use it on my own face, then I don’t want to give it to someone I like or love!
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Theresa
Well, I attempted to cancel. My membership was days old and they did cancel me…a year from now. Essentially this company is no refunds and if you don’t like it, too bad. So the moral of the story is this: you should go month to month, because once they have your money, they are never ever giving any back, and there are no holds/switcheroos/etc. I think it’s harsh to be so rigid when there are about 8 billion beauty boxes out there, but maybe that’s precisely why they have to be so hard nosed. I don’t know. It will be interesting to see if their strategy works and if they stick around.
Destiny
I will buy this tube from u.
Destiny
I will buy this tube from u. I recently cancelled my subscription, but am interested In this tube.
TestTube
Hi Jordy,
We truly apologize for the inconvenience, unfortunately, annual members are unable to skip tubes in their prepaid cycle 😕
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Jane
I have 2 accounts so I’ll be listing one Microneedling thing (+both matte pencils and oils) for swap once I receive the boxes
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Apricot
I’ve been curious about micro-needling but scared also from what I’ve heard, that it can likewise cause adverse effects so I had mixed feelings about this being the hero item. That said, after thinking on it, this is as good a way as any to try it without being out much money since there are a few other things in the tube I think I will like. We’ll see.. 🙂
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Iggy'sRock
I am excited! That is a face moisturizer that looks like a nail polish.
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JuJu
These needles on this one are very short, 0.25mm – the only thing they would do is help increase absorption of your skincare products.
You would need 2mm or so to have any actual effect on skin structure.
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Apricot
Thank you for the information. I think that will be fine for my purposes and as an introduction to the tool. 🙂
JuJu
I don’t know, somehow I have a big problem believing that people would actually volunteer their bone marrow for beauty products. I know *plant* stem cells are widely used in cosmetics, but this? How much would one have to be paid to agree to this procedure?
Maybe there is something I am missing here, but sounds more like an inept marketing attempt to me.
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Pepper
I think people would do it if the money is right and they are poor. Which is one reason I wouldn’t want to use this product.
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Theresa
Well, I think in some countries people could be tempted for not very much money. I don’t think it’s a painful procedure. When you think about it though…how decadent is it to use a wrinkle treatment from human beings who need money so badly they are giving up their stem cells? That is so dystopian to me.
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JuJu
Yeah, it turned me off the whole thing. As a marketing technique this surely backfired.
Oz
I agree, but I am disturbed by them even making such a claim. Last tube was so great, but this one is a letdown. They can’t all fit my tastes.
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JuJu
I also find it disturbing, and am not sure why any company would even want to make such a claim. (Again, what am I missing?.. 🧐)
However, going back to my original point – I am sure many people wouldn’t agree to do it even for their relatives!
Robyn
Mixed feelings. I have a dermapen and I’ve never used it. I’m scared. But I do have deep acne scarring and there is no way I can afford professional treatments. Maybe this roller will help me delve into it a bit. But I will NOT be using the serum. I’m all for innovation but goodness that is too much.
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amandawoj
If anyone got this box who doesn’t want the microneedler, I’ll swap for it. I’ve wanted to try one of these!
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jenny
I will 100% be swapping the microneedling tool – I will try to find you on the swap side when I do!
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Jennifer
I was going to be billed in 3 days for the September box, but was able to pause/skip September box just now.
I will now get billed November 8 for December box..I am happy..I did not want to cancel. Just not into the needle thing.
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TestTube
We’re glad to hear we were able to help you 😊
Please feel free to reach out to us again with any additional questions or concerns you may have.
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Lee
They did the same for me. Didn’t want to cancel outright. Just not thrilled about the Microneedling and others
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Amy Nicole
I am excited for the L’Occitane product and the other stuff looks alright. Honestly this is why l started doing boxes in the first place to get a bunch of stuff l would never purchase myself. This is exactly that
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TestTube
Hi Amy Nicole,
We can’t wait for you to receive your tube!
You’re completely right, this is a one-of-a-kind sampling program that allows its members to try the best beauty products before investing in them.
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Sparklemotion
Nice enough and the value is there but glad I decided to skip September and get the VIP box. I don’t use dry shampoo and still too much of a scaredy-cat to microneedle myself.
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Angela
Glad I pulled the plug on this one. Too many things I feel iffy about…needling and stem cell stuff being at the forefront.
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Mariela Esquivel
What is the stem cell product?
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Isobel
The AnteAGE Home Multineedling Kit
Nat
Microneedling. I believe serum that comes with it has it
shakingmyhead
Same here. Glad I canceled.
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Our reviewers research, test, and recommend the best subscriptions and products independently; click to learn more about our editorial guidelines. We may receive commissions on purchases made through links on our site.
Please do not enter your email address in the Name field or in the comment content. Your email address will not be published. Required fields are marked *. Remember to post with kindness and respect. Comments with offensive language, cruelness to others, etc will not be approved. See our full comment policy here.