GlobeIn November 2020 Box Theme Spoiler + Coupon

Anyone try their Facebook Mavens group ? I tried to access it and there’s an error message. I did receive the following message after my 3rd email to them about my September and October boxes:

Dear Barbara,

Thank you for sharing your feedback and frustrations about our shipping delays both with the Customer Service Team and in our GlobeIn Mavens Community. I hear you and I know that I’ve let you down not just this month, but for the past several months. For this, I sincerely apologize.

I’m sure you’ve heard from our team that we are moving to a new fulfillment center and I also know you may have grown weary of this explanation. I take responsibility for not having addressed our fulfillment issues and shipping delays sooner.

The process of moving fulfillment centers usually takes 6-12 months and we will have completed our move in just under 3 months because we believe it was urgent and critical to improving our customer’s experience.

There are 12 major steps to the process of moving to a new fulfillment center and we want to assure you that we are nearing the end. In full transparency, I want to share with you these steps, so that you can see how far we’ve come and where we are going.

In some cases, we are still waiting to receive items from artisan groups. Some items are still held up in global ports and at US Customs due to COVID. We may continue to see delays across the supply chain due to COVID this year, as rates spike again. Closures are out of our control, but we are doing everything we can to meet your expectations while at the same time, supporting the artisans who make GlobeIn possible. For this reason, and when possible, we may split up your order so that you receive the items in stock without delay.

We estimate your September box shipping by November 3rd and we estimate your October box shipping by November 9th. However, since shipments are going out every day, you may receive your tracking number(s) sooner.

If you have any other feedback for us, please always feel free to visit https://globein.com/maven-feedback. Our team reviews this feedback together on a monthly basis and discusses how to improve. We always aim to make your experience better and we know that this move, although difficult now, will ultimately make your shipping faster and better in the coming months.
Sincerely yours,
Vlad
Co-Founder & CEO

I have been so looking forward to the winter box and am so disappointed. I knew it was going to be bad after seeing the items in customization #1…it’s all downhill from there. Headband??? These items are like leftovers from some dark corner of the stockroom!

I would not recommend this subscription box right now. They are months behind in delivering boxes, customer service replies with blanket responses, and everything is blamed on COVID, although they should be getting accustomed to the new normal. They encourage new subscribers but don’t respect the ones they already have. And, on top of really late delivery, it is not uncommon to receive a broken item. A person shouldn’t feel lucky when an Item arrives Intact. I am an annual subscriber and I’ve received at least six broken items. Four could not be replaced because they were out of stock, so I received add on credit. I have also ordered items and then weeks to months later received an email that the items are out of stock. More add on credit. However, it’s almost impossible to get the add ons you want because of the mad dash when the add on shop opens for the month. So, to sum up, only subscribe if you really aren’t concerned about getting the items you select or receiving broken items, as well as waiting months for a monthly selection. Also, I highly don’t recommend planning on gift giving items, because more likely than not you’ll have to give the recipient an IOU. There are other shops and subscription boxes out there that support fair trade that have way better business models.

I have not received my August or September boxes, and I get generic cut and paste scripted email replys that don’t provide me with any information like status or expected shipping dates. I will be contacting PayPal to get my money back. Terrible.

I still haven’t even received my September box let alone an October box. I’ve reached out to support and they just said “boxes are delayed” and weren’t able to give me any specific estimate. Anyone else experiencing the same?

I’m betting that bag of rice is part of the box.

So overpriced chopsticks, a couple of tiny bowls, and the umpteenth slice of wood board. Got it.