Macy’s Beauty Box November 2020 FULL SPOILERS!

I received an email from Macy’s saying the December box will be delayed 🙁

Question…. Has an one tried to return the underwear?

To add to all the aggravation, now they sent an email about the December box stating there will be a delay shipping it 🙄 so unprofessional to say the least.

Count me in on the missing item, two subs and $10 coupon instead of $5. I love the SK-II Essence, best product ever, so I was excited about trying the cream, kind of disappointed it was replaced. I’ve had so many issues with their customer service I’m not surprised about this nor I’ll try to contact them as my blood pressure has better things to do, but nevertheless wanted to join in on the comments.

I was so disappointed. I was able to cancel on the 10th. I didn’t get the eyeliner or the body defense. I did get a serum sample. I’m a big girl, those panties are so small. I called customer service and was put on hold for too long. I’m glad I canceled in time to not get December. I have tipsy, allure, and birchbox. None of those have ever been as disappointing as this box. For 15$ they can keep it.

FYI, I just used my $5.00 off coupon from the subscription box and it took $10.00 off my purchase.

Macy’s currently has some sets in their beauty Sale & Clearance section – All About Eyes and All About Lips, at $17.50 each.

I used my coupon today online, and I got $10 off, not $5. I wonder if Macy’s added an extra $5 off to all the November box coupons? I’ll take it!

Just curious, did anyone get the SKII cream?

I received the November box and have no complaints. True, there are substitutions, but we are getting more than our money’s worth for $15. With the coupon, the monthly charge is $10. I found this box had a lot of packable items- the bag is ready to stuff into the corners of suitcases when we are ready to travel again and the jockey underwear does fit a lot of sizes(including mine) and great to tuck into a bag. I did receive the SK-II facial treatment essence and it looks great.

I came here to let y’all know about my missing items and the sub on the RNA cream, which was what I was looking forward to the most. Now, seeing how many others were missing the eyeliner and Anthony product, I think I am even more upset 😢 I called customer service and they did offer a refund, but how can they include a little Oops card to justify not sending 3 products. I called +1-800-289-6229, if anyone still needs the number. After not getting the Jo Malone box, I was trying to stay positive, but how disappointing. I am going to cancel, I just wish I had done so before the cut-off on the 10th.

Received mine, same replacements as everyone else. I’m most disappointed in the bag. My favorite part of Macys subs is the pouches. I initially thought the bag was a decent size, but it feels like bag for a 3 year old to carrie toys. Oddly enough, I liked the underwear. The rest of the box is meh.

I will keep December (because I need a pouch) and be done with Macys this year.

Wowsers!! Looks like everyone is in the same boat regarding the missing eyeliner. I just opened my box, and thought I had dropped the eyeliner somewhere on the floor. I thought I was going crazy!! Can someone pls tell me the phone # you used to get in contact with customer service? I know I had tried calling before regarding the Jo Malone box, and the gentleman that answered had no clue on what the beauty box was. Any help would be appreciated!!

I had the same substitutions as everyone else. I could not find an email, so after some digging I found and initiated a chat.

The representative on the chat told me (verbatim,) “this is not the right department that can provide sufficient assistance on this issue. As we have limited access on it.”

I find it fustrating that some people have been offered refunds via chat and I’m told I have to try the customer service number instead. Very inconsistent customer service across the board. Boo you, Macy’s.

I live in rural area and just received mine today…. and I came here to see everyone’s comments. My content was the same. I understand SK-II’s repacement, but foil packet sample for a replacement for…. I don’t know which product… either the full size eyeliner or the Anthony body producct… is not cool. I would have been ok if they sent “comparable” items, but they did not. I chatted with customer service and he said he was going to refund me in 5-10 business days, so lets see. I was happy to receive Jo Malone box last month which was my first box from Macy’s, so I had high expecctation… I think the underwear will work for me size wise and I can use for days when I play sports and the bag will go to my tie dye loving sister in law. My powder spilled a little, but wasn’t a bit mess. I am assuming that I am too late to cancel, so I will see how it goes for the next month or so and decide.

My question is… is the $5 off card stackable? I haven’t used last month’s…

I received my box with the coupon and the mask and an opps messege but nothing else. I call to asked for a replacement but was told they dont offer one. They gave me a refund. I was so disappointed. I will see how December box if it does not get better will cancel.

They didn’t give me everything they guaranteed to be in the box and refused to reship/refund so I called my bank because this is fraud. They said that the only way for me to get my money back is to return the box. Why would they want me to return underwear that I could have potentially already worn?

I was missing the same items as everyone else. I just went on chat and the customer service rep apologized, refunded the cost of the box and told me to keep what I received. I am pleased with the way they handled it for me.

I just canceled the box because November was so disappointing. No eyeliner, SII cream or Anthony. I am a size 16 so I doubt the panties will fit. What an odd item in a beauty box. I received StriVectin foils instead. I’m a senior and would have preferred the Neutrogena. Anyway, cancellation is the 10th of the month, which I missed. I will be getting December and hope it is jam-packed with goodies for the holiday season. Why do I doubt that.

I was fortunate not to have an issue with the Jo Malone box, but I was missing the same items as everyone else this month. I did a Chat. At first, I was offered a $5 coupon. I said that was still disappointing and was then told the matter would be escalated to a manager for full refund. We’ll see if they actually honor that refund. It’s too late for me to cancel December, but this will be my last shot with the box if there are further issues. I get that COVID is getting in the way, but it’s not good business practice to substitute full-size items with foil packets and expect customers to be okay with that.

This was disappointing. I ordered October Jo Malone box. Confusing emails about it being shipped and charged then notified it was out of stock and refunded. Still wanted to give Macy’s a try only to find 2 items missing (full size eyeliner and Anthony no sweat cream PLUS they swapped a $235 dollar ski-ii cream (sample of course) for the essence which I already have. Total scam as insert does not reflect what we actually got and the replacements suck. False advertising and just bad business. If full size product is advertised you can’t just leave it out and throw in a foil sample instead. Called CS and got full refund without having to send back junk. Also ended up cancelling my subscription.

Pretty disappointed with this subscription. Missing the eyeliner, and two products were substituted. I thought coming from Macy’s the box would contain the items advertised for the month. I think I am going to cancel this subscription and switch to Birchbox

I am also missing the same two items with the same substitutions. I was disappointed for a minute, but when I think about the small amount of money I spend on this box, and the value I get from it, I am not going to complain. I do hope that so many people requesting full refunds for boxes they received doesn’t mean the end of this box. It’s the only one I’ve kept out of many. 🙂

Surprised at all the hate for this one. It’s a $15 box with a $5 coupon and that includes shipping. It’s a beauty box, you take a gamble for that price. They aren’t guaranteeing items. The SK essence alone is worth way more than the box plus a super cute bag and a pair of undies. Some fun other items too.

Mine arrived missing the Anthony product and with the two substitutes. Not worried, but does anyone else think this was the May box? Tan towel, pastel tye-dye bag, antiperspirant … sounds like a spring box. Kind of curious if we get bronzer and sunscreen for December.