NewBeauty TestTube Winter 2020 FULL SPOILERS!

Starting to get concerned because I still don’t have my test tube and it looks like most people have gotten theirs now…., I’ve had TERRIBLE experiences with their customer service in the past and dread calling them again after they say they’ll fix problems that don’t get fixed or charge me when I’ve prepaid for a year, always issues logging in, things like that. Sigh…..

I’ve been having a very frustrating experience with customer service. In July, I was offered and accepted a free gift for not canceling my test tube beauty subscription. I keep checking every few weeks with customer support either on email and phone and keep getting told that I should just wait because it will be shipped soon, with some slight variations on that story. I know it’s just a free gift, but these conversations (and all the time on hold) have become frustrating for me and have made me lose faith in test tube beauty.

This will only be my 3rd TestTube, but I’ve loved every one I’ve received so far. The Sept/Oct box was so great in that I got use out of every single item- rare for me. I even ordered a second box so I can keep using the microneedling kit and to get another full-sized moisturizer. I’m seeing a difference in my skin with just these two items alone, so TestTube is worth the price for me. I’m excited for this month’s tube too. The Dr. Brandt exfoliator is already a long-time favorite, but I’m also looking forward to the HA serum and the cleanser in the winter box.

I’ve been having A TIME with this sub. I had a couple of the same issues as other subscribers. I emailed them about the expired supplement and said they didn’t need to replace it. They did anyway and sent me the exact same expired supplement. Then there was the issue with the nail polish promo that they didn’t remedy. The Winter box didn’t look good to me, so I decided to cancel. Was charged nearly a week later anyway. Contacted them — they confirmed I had cancelled and issued a refund. Great, thought everything was taken care of. Then a few days later I get a shipping confirmation (refund hadn’t posted yet). They told me to ignore the email. Package would not be sent. Refund posted. Done? Nope! A week passes and ANOTHER shipment confirmation email. I contact them again. They assure me that there is no package being sent and again, my account was cancelled. Two days ago FedEx drops off a package from them. I email them with a photo. Today they email me and ask me to “return to sender” the package. No return label; no sorry for the inconvenience. Long story to say—I’m not sure what’s going on at NewBeauty, but this sub is no where near the trouble.

I have cancelled this subscription twice and asked them to hold off on a certain shipment once. I have done that when I didn’t like the full product spoilers. Since I have done it as soon as I find out, I email them right away. I receive an email from them and I keep it as proof. Haven’t had any issues with their customer service. I do not always like what is in the box but I definitely think there is good value for the cost.

I see so many negative comments here and it trips me out. Test Tube is hands down the best subscription box out there. The value is always there and I always find at LEAST one or two products holy grail items I would never have thought to try. If you want to skip a month or cancel, pick up the phone and call them. They are REALLY nice on the phone. It takes like 2 minutes. I’ve never had a problem with shipping, and if you are on dry shampoo overload like so many are complaining about, I can pretty much guarantee someone in your life would be more than happy to take it off your hands for you. Or donate it. I think Test Tube kills it every month. I don’t ever see myself unsubbing to this box.

When are they shipping this box?

I love this subscription box and the stuff that is coming in it. I do enjoy the dry shampoo. I dye my hair different colors and can’t shampoo as often as I’d like, so always having dry shampoo works out for me.

TestTube is my #1 subscription box. I love it only comes 4x a year and the price is right for the full size products we receive. My only issue is the dry shampoo. I think it’s just a cheap way to fill the box. Im going to start skipping every box that has dry shampoo in. I’ve noticed that in other subscription boxes as well. Cheap eazy way out to fill a box. They all need to stop this mess.

Dang it!! I forgot to skip this month and they just billed me. I literally have three of those Dr Brants. ugh!!

I generally love this box, but this is at least the third box in a row with dry shampoo, which I might use literally twice a month— and I had a huge allergic reaction to a Dr. Brandt Product (and a lot of other people report the same) so… I wish they’d stop using that brand so much.

I ordered ONE Test Tube in May and that was a fiasco because somehow they got the address wrong, I cancelled at that time. I have received the last two Test Tubes AFTER cancelling twice, and at least once via phone. I called customer service, and had to leave a message. First thing tomorrow morning I am calling the bank and advise them not to accept any new charges from New Beauty. I have been ordering products from all over for thirty years plus, and this is the first time I have ever had this happen to me. I suppose I am lucky. To add insult to injury, I can’t use/don’t want any of the products in the current Test Tube or the previous one.

WARNING: You have to cancel by calling them. They refused to cancel my account because I had contacted them by email.

I cancelled a couple of months back, right before the last use came out and was delivered. I like the subscription but wasn’t ready to commit and pay for a full year. Well they just charged my card today for another year! I’ve been on hold for over half an hour now. Not cool. 😕

I look forward to this box every other month. I love the full sized products, they keep switching things up with brands/products, and I love that I get a lot of beauty products and the occasional makeup. I am looking forward to that lipstick this time!

Me again, TestTube, and still trying to wrangle a resolution on the empty Philip B. product in September VIP Box.I received this response via email yesterday: “We truly appreciate your patience! We’d like to reassure you we are looking into this for you.”

It’s been over 1-1/2 months. I’d love to know that this means. Are you sending a replacement? Are you sending a product of comparable value? I’m sorry to keep complaining, but it seems like this is taking an exceptionally long time to make good on this issue.

Why is there always a dry shampoo in the tube?

I signed up for the Dec box this morning but haven’t received a confirmation email yet (cc has been charged). I also can’t log into my account to check. Anyone else having this issue?

Yay! I love this subscription! The Avene Thermal Water makes my skin feel so soft and refreshed. Plus the Cloud Whip is a new favorite. Thank you Test Tube for being the sub box that never disappoints!

Hello Test Tube Beauty! I too am having problems with 2 issues myself! One- my friday new beauty special still has not arrived- a fullsize Sunday Riley Luna night oil. And two- my other free item for not cancelling my subscription has not arrived either, & this is from over a month ago. I would love & greatly appreciate any help in this matter. Thanx! 🙂

So by “winter” you actually mean the November/December tube, right? Because this is bi-monthly, not seasonal. I was concerned for a moment that maybe there were additional tubes that I had to pay for or something.

Beware of this brand. I bought several of their “Fast Fixes” sets last year. I didn’t usem all at once (because, duh). Turns out the eye drops were expired! And the third moisturizer was rancid.

At first I was promised a replacement of all items. It never showed. Then I emailed and got a very rude CS agent who said I couldn’t cancel an order (I wasn’t trying to). Then she said it had been more than 60 days so I was out of luck. But the items were expired when I bought the sets.

Very disappointed as they seemed like a good value. But will not risk it again.

I have cancelled my subscription. Never got January box, From May or July box Sunday Riley was missing. Called customer service several times. Was promised replacement and never got it! That was the only sub I had and their lack of customer service forced me to cancel.

These Dr. Brandt microdermabrasion products seem to be legit everywhere nowadays! I got one in my ipsy, it’s an option for FFF winter, and here it is again! Good thing I like it 🙂

UUUGGGHHHH!

I just cancelled this sub and they put #ight Saints in their box??? Oy! Fine. Just take my money.