I just had THE most unbelievable experience with Curateur and I’m not quite sure what to do. I emailed CS the same day (within an hour of its delivery!) I received my box. There was a huge hole on the bottom side of the box…so big I could put my whole hand inside. It was like a U-shaped tear like something the corner of a really have box fell on it. Tissue paper on bag was torn as well.I opened the box and all that was inside was the bag and a candle. So of course I email them right away and sent them photos of the box (I took photos before I even opened the box because the tear in the box was so large). The whole was certainly large enough for the jewelry and beauty products to slip out of. This is the reply I received:
“I’m so sorry to hear this. We take quality very seriously and document all missing items. So that we can properly document and escalate this issue, could you please sign the attached document? This helps us speed up the process of sending out a replacement.
Also at this moment, we don’t have a Tassel Necklace as a FREE GIFT so we sent you instead a Candle, so sorry about that!
So we would send you the following items as soon as you send us signed form-Supra Link Earrings – Gold, Supra Link Necklace, Form Control Marine Collagen Gel and Liquid Glow.
Thank you again for reaching out. Looking forward to your reply!”
The form they asked me fill out? It says this:
“Dear (customer):
The following items need further clarification:
______ Nonreceipt of merchandise.
______ Multiple changes of address have been received for this address.
______ Other
In an effort to protect our customers’ interests, we routinely review our records to detect fraudulent activity. It is a violation of Mail Fraud and Postal False Representations Statues (Title 18, U. S. Code, Section 1341; Title 39, U.S. Code, Section 3005) to use the U.S. Mail to order merchandise with the intent not to pay for it.
It is also a violation of Federal Law to steal mail. We refer suspicious notifications of nonreceipt to the U.S. Postal Inspection Service. We need your assistance to initiate an investigation of your non-receipt claim for Order Number(s): ______________________
by signing below to state you have not received delivery of ordered merchandise.
Sincerely,
Rachel Zoe Inc
I, _____________________________, certify that I have not received merchandise for
Order Number(s): ______________________.
Signature: ____________________________________________________________”
I. AM. SPEECHLESS. Are they threatening me?!? WTF. Has anyone else had this problem? I haven’t had a BOS box for a long, long time. I am so angry and frustrated. I am particularly incensed by the line where it states it is fraud “to use the U.S. Mail to order merchandise with the intent not to pay for it.” Obviously I paid for it. I did not ask for a refund. It took them MONTHS to send me my box. I noticed the BBB gives them an F rating and states the company does not respond to some of the letters they have sent Rachel Zoe, Inc.
What would you do?!? Help, ladies!
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